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BMW of Owings Mills - Service Center

Owings Mills, MD

4.6
186 Reviews
Call Service Center (410) 902-8700

186 Reviews of BMW of Owings Mills - Service Center

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April 24, 2025

Just typical BMW dealer stuff. I needed 3 lug bolts replaced and it cost me $250. Simple absurdity. I would’ve done it myself but the ones to replace were wheel lock bolts and I lo More

by CHARLES.TIBBELS
Recommend Dealer
No
Employees Worked With
Michelle Jackson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 28, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience with us, Charles. We understand that replacing lug bolts can be frustrating. At BMW of Owings Mills, we strive to provide quality service, and your feedback is valuable to us. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out. Sincerely, The Team at BMW of Owings Mills

April 24, 2025

The service is always great whenever we go to Northwest BMW, from the pull in until the pick up. More

by bclowney
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2025 -

BMW of Owings Mills responded

Thank you for your fantastic review! We truly appreciate your kind words about the great service you consistently receive at BMW of Owings Mills. It's always our goal to provide an exceptional experience from start to finish. We look forward to seeing you again on your next visit! Sincerely, The Team at BMW of Owings Mills

April 24, 2025

If I could give a zero star I would. Dishonest in so many ways. Twice I paid for services they did not render but stated they did. When I reported it instead of telling the truth they tr More

by jwalker43
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
N/A
Report | Print
Apr 28, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience with us. We understand your frustration regarding the services that were not rendered, and your feedback is important to us. We strive for transparency and high standards at BMW of Owings Mills. We encourage you to contact us directly so we can address this matter further and work towards resolving your concerns. Your satisfaction is our priority. Sincerely, The Team at BMW of Owings Mills

April 23, 2025

Mark is a great advisor, he is attentive and a great communicator for my service needs More

by x7M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 24, 2025 -

BMW of Owings Mills responded

Thank you for your kind words about BMW of Owings Mills! We're thrilled to hear that Mark provided attentive service and clear communication regarding your needs. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

April 21, 2025

Service was very good. I went in for an oil change and check tire pressure. They also wash the dust and dirt off my vehicle More

by boyd.deborah714
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don’t remember
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Apr 21, 2025 -

BMW of Owings Mills responded

Thank you for your review! We appreciate your kind words about the service you received during your oil change and tire pressure check at BMW of Owings Mills. We're glad to hear that our team took care of your vehicle and ensured it was clean. If you have any further needs or questions, feel free to reach out. We look forward to serving you again! Sincerely, The Team at BMW of Owings Mills

April 20, 2025

I had an appointment for the day after the that I had the work done on my car, but something came up and I had to change the appointment for a day earlier, I stopped by that Thursday and explained what happe More

by jmac743
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom from the service department
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Apr 21, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience with us! We're thrilled to hear that Derrick was able to accommodate your request and help you with your car's appointment at BMW of Owings Mills. We appreciate your kind words and hope to see you again soon for any of your future automotive needs! Sincerely, The Team at BMW of Owings Mills

April 20, 2025

Mark is always courteous and professional whenever I bring my car in. He clearly explains the issues and provides updates when needed. More

by cheriggo24
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 20, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We're delighted to hear about your positive experience with Mark at BMW of Owings Mills. It's important to us that our customers feel informed and valued. We look forward to seeing you again for your next visit! Sincerely, The Team at BMW of Owings Mills

April 19, 2025

The service is always good when with working with the service team (Michelle, Mark & Derrick) More

by CHOLIDAY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you consistently receive excellent service from our team, including Michelle, Mark, and Derrick. At BMW of Owings Mills, we strive to provide the best experience for our customers. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

April 19, 2025

Excellent service experience. Thank you for the loaner and for washing the car. Communication was efficient and clear More

by sfposner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milena
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Apr 19, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear about your excellent service experience at BMW of Owings Mills. Providing clear communication and ensuring your vehicle is well taken care of are top priorities for us. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

April 19, 2025

MICHELLE IS A PLEASURE TO WORK WITH, SHe always goes up and beyond to assist More

by jesaves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Anderson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 19, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that Michelle provided you with exceptional service at BMW of Owings Mills. We truly appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

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