BMW of Owings Mills - Service Center

Bluetooth audio help Stopped by the dealership yesterday to get help with my 2014 BMW 428i after speaking with Brandon Brooks; I was having problems connecting my iPhone X Stopped by the dealership yesterday to get help with my 2014 BMW 428i after speaking with Brandon Brooks; I was having problems connecting my iPhone X with my vehicle. When I arrived, I met Duane and asked for Brandon. Duane explained that Brandon was assisting another customer and asked how he could help. He walked me through how to pair my device with my car and showed me how everything operated. As Duane assisted me, Brandon came out and the two of them made sure I was comfortable with my car's technology. Brandon even took the time to program my garage door opener. They were patient, kind, and thoughtful. While I did not purchase my car from Northwest BMW, I would certainly consider doing so from Duane in the near future. Duane and Brandon provided exceptional customer service. More

Amazing customer service This is my first time leasing a bmw car I? was so happy that within one week my wife also lease one , when it was time for my first oil change I’ve c This is my first time leasing a bmw car I? was so happy that within one week my wife also lease one , when it was time for my first oil change I’ve call the service department of Northwest BMW and spoke with Jeff. As soon I arrived he had a rental car ready for me, I was never use to this cain of service from other!! Then the same thing happen with my wifes car and now with my second oil change ,the service was 10 out of 10. Every one was polite and professional. I? will recommend anyone to Jeff in the service department!!!! They have a costumer for life here Thank you guys Carlos H. More

Great Service Carletta Floyd was extremely helpful in the purchase of my 750xi, including taking care of returning some items I had left in my trade-in. In additio Carletta Floyd was extremely helpful in the purchase of my 750xi, including taking care of returning some items I had left in my trade-in. In addition, Jeremy Cowan went above and beyond when I brought the car in for some minor service. Even though the vehicle had several months to go until the scheduled oil change, he went ahead and took care of this on a complementary basis. These two helped make the entire experience a pleasant one. More

Mark & Michelle Mark and Michelle are great! They are kind, responsive, and always make sure that I get in and out of the service center quickly. In a world where c Mark and Michelle are great! They are kind, responsive, and always make sure that I get in and out of the service center quickly. In a world where customer service is lacking, they make up for it! More

My service experience was not good The service department is not consistent with the overall BMW of North America vision and mission. I have voiced this concern and other issues with l The service department is not consistent with the overall BMW of North America vision and mission. I have voiced this concern and other issues with leadership. More

Service I would like to express my concerns with the service department, I brought my vehicle to the service department a few weeks ago because the car was je I would like to express my concerns with the service department, I brought my vehicle to the service department a few weeks ago because the car was jerking, stalling when I attempted to accelerate, just not functioning as it usually would, while there were no indicators on the dash to warrant a trip to the dealer I knew something was wrong with my car, so I made an appointment. The shop foreman drove it on the highway and didnt notice the problems, and stated because no indicators were on the dash he would be going in blind trying to figure out what was wrong, in which I respect, but he was able to tell me I needed brakes, rotors and 2 new tires, totally $2000.00, go figure, one day later the check engine light came on, but then went off, it did that for a little over a week and finally I decided to take it in to another BMW dealer, I was told my fuel pump had gone up and I needed to replace my o2 sensors, which made so much sense with the way my car was running. My problem is the service I've received from Northwest has been nothing but subpar, one service visit I had to bring the car back the next day because the coils were still firing,then to find out from my warranty company I was over charged so I got a credit for future BMW service, the next visit the gear shift wouldnt move, they stated they replaced it but I couldnt drive the car off the lot because the gear shift still wouldnt move, as if to say it was never replaced. Why I returned so many times, I have no clue but I just want the service department to understand as a woman who dont know a whole lot about cars it is important to make her feel at ease when leaving her car at the dealership, and when you say the work is complete, then I should be able to drive my car off the lot without the same problem I brought the car in for. More