BMW of Owings Mills - Service Center

I bought and installed an OEM alarm and just needed it activated. I called EVERY MD dealer out there and asked for a price quote. All I needed was for them to hook it up to the computer and activate the a activated. I called EVERY MD dealer out there and asked for a price quote. All I needed was for them to hook it up to the computer and activate the alarm. Tops 15 min only because it takes a little to download the info from my car to their computer. Every dealer quoted me 110-130 $$ except for Northwest ($50). I also ordered some parts one being a very difficult one to explain and they got that one wrong but that was partly my fault. They corrected it and even covered the $5 difference for the mixup. I was dissapointed however when I needed my airbag light reset. Another 5-10min process they quoted and stuck on $120 when you can buy the tool to do it yourself for $100. Overall I am satisfied and from the other horror stories I hear about other dealers I plan on sticking with Northwest. More

went in w/1997 540 still covered under warranty for misc. work. didnt fix but 2 of 4 items on list and told me my engine lite was on and new sensor had to be attched. told greg that lite is always on [ditto work. didnt fix but 2 of 4 items on list and told me my engine lite was on and new sensor had to be attched. told greg that lite is always on [ditto for my wifes 2000 528]. argued w/ me that i was hairbrained not to fix but i held my ground. when car was ready i went in and greg said they put a new sensor in free of charge. now i know from previous experience that they just hook it up to their computer,put my # in and reset the sensor .there was a 130 dollar charge on my receipt that was deducted from my bill!in 2003 many of the service people abandoned NW and fled to towson bmw. More