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BMW of Owings Mills - Service Center

Owings Mills, MD

4.6
316 Reviews
Call Service Center (410) 902-8700

316 Reviews of BMW of Owings Mills - Service Center

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August 29, 2025

Surprisingly reasonable price from a dealer, service advisor is quick to respond and waiting area is decent. Video review of my car is always a nice touch. More

by toseankim
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 30, 2025 -

BMW of Owings Mills responded

Thank you for your positive review! We're thrilled to hear that you found our prices reasonable and appreciated the quick response from our service advisor. It's great to know you enjoyed the video review of your car as well. We strive to provide a comfortable waiting area at BMW of Owings Mills and are glad you noticed. Looking forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

August 28, 2025

I was able to get an appointment quickly and easily, my car was serviced, vacuumed and washed. It was a great experience. More

by leahzgmg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jon
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Aug 28, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful feedback, Leah! It's fantastic to hear that you had a great experience at BMW of Owings Mills and that we could accommodate your appointment quickly. We appreciate your kind words about our service team. Looking forward to seeing you again for your next visit! Sincerely, The Team at BMW of Owings Mills

August 27, 2025

Mark Johnson is a very knowledgeable person to work with. He is always a pleasure to have as my service advisor. This is one of the best BMW dealerships that I have been to throughout the country and love c More

by anthonybmp02
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 27, 2025 -

BMW of Owings Mills responded

Thank you for the wonderful review, Anthony! Our team is thrilled to hear about your positive experience with Mark as your service advisor. At BMW of Owings Mills, we strive to provide top-notch service and it’s great to know we have met your expectations. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

August 24, 2025

I always feel like I'm the only customer Mark Johnson is servicing. He's always very accommodating, gives thorough explanations and of course, is extremely knowledgeable and professional. More

by micmac55
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 25, 2025 -

BMW of Owings Mills responded

Thank you for your feedback! We’re happy to hear that Mark provided you with exceptional service at BMW of Owings Mills. His commitment to making every customer feel valued and informed truly makes a difference. We look forward to seeing you again soon. Sincerely, The Team at BMW of Owings Mills

August 23, 2025

Your Prices are way too high for service Tires and brakes are overpriced Went elsewhere More

by nbfscf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 26, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience. We understand your concerns regarding the pricing for tires and brakes, and how this influenced your decision to go elsewhere. At BMW of Owings Mills, we recognize how important transparent and competitive pricing is, and your feedback helps us understand customer expectations. Please feel free to contact us directly if you’d like to discuss your experience further. Your input is valued. Sincerely, The Team at BMW of Owings Mills

August 23, 2025

Michelle and her team is simply awesome. Simple easy quick. It’s a real pleasure to bring my car in and get a loaner. More

by lcollins9
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tory was outstanding
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Aug 23, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that you had such a positive experience with Michelle and our team at BMW of Owings Mills. It’s great to know that you found our process simple and enjoyable, especially with the loaner car service. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

August 23, 2025

Excellent service! Mark Johnson is a treasure and the service department is friendly and conscientious. More

by alvinjlevi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2025 -

BMW of Owings Mills responded

Thank you so much, Alvin! We're glad about your excellent experience with our team at BMW of Owings Mills, especially with Mark Johnson. We appreciate your feedback about our service department and we look forward to serving you again on your next visit. Sincerely, The Team at BMW of Owings Mills

August 23, 2025

Mark is an excellent, courteous and timely service representative who always goes the extra mile. More

by nmaddenjr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 24, 2025 -

BMW of Owings Mills responded

Thank you for taking the time to leave such a wonderful review, Mark! We appreciate your kind words about our service representative. At BMW of Owings Mills, we strive to provide excellent service, and we're glad to hear that we could go the extra mile for you. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 22, 2025

My service representative Derrick Edwards was outstanding as usual. He gave me a fair estimate and I did not have to wait an excessive amount of time. More

by FAIRF2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 22, 2025 -

BMW of Owings Mills responded

Thank you for the wonderful feedback! We're thrilled to hear that Derrick provided you with outstanding service and a fair estimate. At BMW of Owings Mills, we strive to ensure our customers have a seamless experience. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

August 22, 2025

Great communication. Fast service. Made an unexpected situation better. Extra shout-out to John in service! More

by marcsnyder
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John
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Aug 23, 2025 -

BMW of Owings Mills responded

Thank you for your review, Marc! We appreciate your kind words about our communication and fast service at BMW of Owings Mills. We're glad to hear that we could improve your unexpected situation, and we will certainly pass along your shout-out to John in service. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

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