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BMW of Owings Mills - Service Center

Owings Mills, MD

4.6
227 Reviews
Call Service Center (410) 902-8700

227 Reviews of BMW of Owings Mills - Service Center

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June 25, 2025

Milena Bindel is awesome. Great customer service. I will definitely keep using this service center and my husband as well will use this service center. She kept me informed More

by sandra_friday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milena Bindel
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Jun 25, 2025 -

BMW of Owings Mills responded

Thank you, Sandra! We appreciate your feedback about Milena and the service you received at BMW of Owings Mills. We're happy to hear you found our customer service to be excellent and that you felt informed throughout the process. It's always our goal to provide the best experience possible. We look forward to seeing you and your husband again soon. Sincerely, The Team at BMW of Owings Mills

June 25, 2025

Derrick was very professional throughout my appointment. I have had him as my service advisor before and he has been consistantly helpful and informative. More

by GPS6834
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 26, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Derrick at BMW of Owings Mills. His professionalism and consistent support are truly valued. We appreciate your loyalty and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 24, 2025

Milena in the service department was great to work with, attentive, knowledgeable, courteous, friendly, efficient. Job well done. Howard was excellent with the sales of the vehicle, Daniel Kim did an ex More

by anonymous
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Daniel Kim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Howard Mei
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2025 -

BMW of Owings Mills responded

Thank you for leaving such a wonderful review! We’re thrilled to hear that our service department, along with Howard and Daniel, made your experience a positive one. At BMW of Owings Mills, we pride ourselves on quality service and knowledgeable staff. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 24, 2025

BMW of Owings Mills is great. My service representative was very knowledgeable, helpful and easy to work with. More

by only1tiaf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2025 -

BMW of Owings Mills responded

Thank you for the wonderful feedback! We're thrilled to hear that you had a great experience at BMW of Owings Mills and found our service representative knowledgeable and helpful. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 24, 2025

The service department is very quick and pleasant. They fixed everything and got us out in a reasonable span of time. More

by carwagen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re glad to hear that our service department at BMW of Owings Mills was quick and pleasant, and that we were able to address everything for you in a reasonable time. We truly appreciate your feedback and look forward to seeing you again in the future! Sincerely, The Team at BMW of Owings Mills

June 24, 2025

great service. kept me informed with any issues. Always confident with dealing with the service department More

by tytriplin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 25, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service department at BMW of Owings Mills. Keeping you informed and ensuring your confidence in our services is our top priority. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

June 23, 2025

I’ve been coming to Northwest BMW, now BMW of Owings Mills, since 2002. Always the best service! Mark Johnson is the best. More

by REDPRADA45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We truly appreciate your loyalty to BMW of Owings Mills since 2002. It’s wonderful to hear that you consistently receive the best service and that Mark has made such a positive impact on your experience. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

June 23, 2025

Na na Na na I like having a loner car Na na Na na Na na Na na Na na Na na More

by MONICACARTER410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

BMW of Owings Mills responded

Thank you so much for your review, Monica! We appreciate your support for BMW of Owings Mills and look forward to assisting you in the future. Feel free to reach out if you need anything! Sincerely, The Team at BMW of Owings Mills

June 23, 2025

I have been taking my car for service at this location for at least 5 years, I appreciate the great customer service, communication and professionalism of the staff. More

by lisa.akoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Lisa! We truly appreciate your loyalty to BMW of Owings Mills over the past five years. It's fantastic to hear that our team has consistently provided you with great customer service, communication, and professionalism. We look forward to seeing you again for your next service! Sincerely, The Team at BMW of Owings Mills

June 21, 2025

Mark has continued to be a great Service Rep that has been consistently outstanding from my first scheduled service until now! More

by rw917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that our Service Rep, Mark, has consistently provided you with outstanding service. At BMW of Owings Mills, we strive to ensure our customers have exceptional experiences every time. We look forward to seeing you again for your next service! Sincerely, The Team at BMW of Owings Mills

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