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BMW of Owings Mills - Service Center

Owings Mills, MD

4.6
233 Reviews
Call Service Center (410) 902-8700

233 Reviews of BMW of Owings Mills - Service Center

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June 24, 2025

The service department is very quick and pleasant. They fixed everything and got us out in a reasonable span of time. More

by carwagen
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 24, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re glad to hear that our service department at BMW of Owings Mills was quick and pleasant, and that we were able to address everything for you in a reasonable time. We truly appreciate your feedback and look forward to seeing you again in the future! Sincerely, The Team at BMW of Owings Mills

June 24, 2025

great service. kept me informed with any issues. Always confident with dealing with the service department More

by tytriplin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 25, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that you had a great experience with our service department at BMW of Owings Mills. Keeping you informed and ensuring your confidence in our services is our top priority. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

June 23, 2025

I’ve been coming to Northwest BMW, now BMW of Owings Mills, since 2002. Always the best service! Mark Johnson is the best. More

by REDPRADA45
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We truly appreciate your loyalty to BMW of Owings Mills since 2002. It’s wonderful to hear that you consistently receive the best service and that Mark has made such a positive impact on your experience. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

June 23, 2025

Na na Na na I like having a loner car Na na Na na Na na Na na Na na Na na More

by MONICACARTER410
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 23, 2025 -

BMW of Owings Mills responded

Thank you so much for your review, Monica! We appreciate your support for BMW of Owings Mills and look forward to assisting you in the future. Feel free to reach out if you need anything! Sincerely, The Team at BMW of Owings Mills

June 23, 2025

I have been taking my car for service at this location for at least 5 years, I appreciate the great customer service, communication and professionalism of the staff. More

by lisa.akoma
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 23, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Lisa! We truly appreciate your loyalty to BMW of Owings Mills over the past five years. It's fantastic to hear that our team has consistently provided you with great customer service, communication, and professionalism. We look forward to seeing you again for your next service! Sincerely, The Team at BMW of Owings Mills

June 21, 2025

Mark has continued to be a great Service Rep that has been consistently outstanding from my first scheduled service until now! More

by rw917
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 21, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear that our Service Rep, Mark, has consistently provided you with outstanding service. At BMW of Owings Mills, we strive to ensure our customers have exceptional experiences every time. We look forward to seeing you again for your next service! Sincerely, The Team at BMW of Owings Mills

June 21, 2025

Called and a person answered the phone ( other closer dealers, I just got voice mail. Made an appointment to get my car fixed that morning and it was quickly fixed...on my way in less than 1 day. Very ha More

by aporter6123
Recommend Dealer
Yes
Employees Worked With
Jon
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Jun 22, 2025 -

BMW of Owings Mills responded

Thank you for sharing your positive experience with us! We're thrilled to hear that you had a quick and efficient service at BMW of Owings Mills. It's great to know we could assist you promptly with your car repair. We appreciate your feedback and hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

June 20, 2025

Mark and his staff have always been friendly, professional and helpful when I have had issues with my car or just routine servicing. More

by DRSMILNER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that Mark and our team at BMW of Owings Mills have provided you with friendly and professional service, whether for routine maintenance or any issues you've faced. We truly appreciate your support and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 20, 2025

Derrick was very informative, courteous, and professional. I would definitely recommend bringing your car to Owings Mills BMW. More

by Candy_Gurl1111
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 20, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful feedback! We're thrilled to hear that Derrick provided you with informative and professional service at BMW of Owings Mills. Your recommendation means a lot to us! We look forward to assisting you again in the future. Sincerely, The Team at BMW of Owings Mills

June 20, 2025

The service was very fast and my service advisor Milena was knowledgeable and very patient. More

by Francis B
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Milena
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Jun 20, 2025 -

BMW of Owings Mills responded

Thank you, Francis! We appreciate your kind words about your experience at BMW of Owings Mills. We're thrilled to hear that Milena provided you with fast service and was knowledgeable and patient. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

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