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BMW of Owings Mills - Service Center

Owings Mills, MD

4.6
166 Reviews
Call Service Center (410) 902-8700

166 Reviews of BMW of Owings Mills - Service Center

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May 17, 2025

Good experience. Good experience. The only problem is this stupid survey requiring 15 words. 15. More

by sandona
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 17, 2025 -

BMW of Owings Mills responded

Thank you for your review! We're glad to hear you had a good experience at BMW of Owings Mills. We understand that surveys can be a bit inconvenient, and we appreciate your feedback. We hope to assist you again soon! Sincerely, The Team at BMW of Owings Mills

May 17, 2025

My Service Rep, Bryanna, was excellent. She listened carefully to my requests and delivered on every one, including the scope of work and my need to have the job completed in time for me to More

by johndcole1
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Cashier was very nice - don't remember her name
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May 18, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, John! We're thrilled to hear about your excellent experience with Bryanna at BMW of Owings Mills. It's great to know she met your requests and ensured timely service for your important appointment. We appreciate your kind words and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 16, 2025

Bryanna is awesome, best experience I had at the dealership in 7 years. I hope to work with her every visit More

by tjreineck
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna
Report | Print
May 16, 2025 -

BMW of Owings Mills responded

Thank you so much for your kind words! We’re thrilled to hear that you had such a positive experience with Bryanna at BMW of Owings Mills. We look forward to seeing you again on your next visit! Sincerely, The Team at BMW of Owings Mills

May 16, 2025

Great service and Mark kept me informed on the progress of the recall We made another appointment for last recall More

by mark.levi1947
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're glad to hear that you received great service and that Mark kept you informed throughout the recall process. We appreciate your trust in us and look forward to seeing you for your next appointment at BMW of Owings Mills. Safe driving! Sincerely, The Team at BMW of Owings Mills

May 16, 2025

Had to leave car suddenly just before leaving town. They were able to replace the auxiliary battery and so far so good. More

by lpihearu
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience with us! We're glad to hear that we could assist you with your auxiliary battery replacement. At BMW of Owings Mills, we strive to provide prompt and reliable service to our customers. If you have any further questions or need assistance in the future, feel free to reach out. Safe travels! Sincerely, The Team at BMW of Owings Mills

May 16, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience with us! We're glad to hear that we could assist you with your auxiliary battery replacement. At BMW of Owings Mills, we strive to provide prompt and reliable service to our customers. If you have any further questions or need assistance in the future, feel free to reach out. Safe travels! Sincerely, The Team at BMW of Owings Mills

May 16, 2025

Mark always provides honest and excellent recommendations for my car. I never worry about being overcharged or having unnecessary work performed. Mark’s customer service is beyond excellent. More

by BKMD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

BMW of Owings Mills responded

Thank you for your feedback! We appreciate your kind words about Mark and are glad to hear that he consistently provides you with honest recommendations and excellent customer service at BMW of Owings Mills. Your trust in us is invaluable. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 16, 2025

I always feel fully informed about all this service that are done on my vehicle. More

by RONALDCA59
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryanna
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May 17, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Ronald! We're thrilled to hear that you feel fully informed about the service on your vehicle at BMW of Owings Mills. Providing you with clear communication and transparency is our priority. We look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

May 15, 2025

Good service and very knowledgeable staff Nice loaner and quick service all around an easy process More

by nrfshoes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 15, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We're thrilled to hear that you had a positive experience at BMW of Owings Mills. Our knowledgeable staff always strives to make the process as easy as possible. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

May 15, 2025

MIchelle was a gem to work with. She makes the service expereince smooth and easy. Tank you! More

by jesaves
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 16, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that Michelle provided you with a smooth and easy service experience at BMW of Owings Mills. We truly appreciate your kind words and hope to assist you again in the future! Sincerely, The Team at BMW of Owings Mills

May 14, 2025

Outstanding customer service! Mark explained the issues and problems with my vehicle and the steps that were taken to get my vehicle in good condition. More

by sadie.gregory
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
May 14, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear that Mark provided outstanding customer service and effectively communicated the issues and solutions for your vehicle. At BMW of Owings Mills, we strive to ensure our clients have a positive experience. We appreciate your feedback and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

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