BMW of Owings Mills - Service Center

10 stars go to Marshall, who is no longer the Service Manager. I was just informed about this on my last visit. He will be missed, and he was a valuable asset to this store/Imran. However, I was introduc Manager. I was just informed about this on my last visit. He will be missed, and he was a valuable asset to this store/Imran. However, I was introduced to Stacey several years ago by Marshall, who has been instrumental in keeping me coming back to this Store. She is now the ONE who goes above and beyond to resolve issues and 10*s for not only her problem solving but for her attention to my Service needs. She even took the time to drive to my house to pick up the loaner and deliver my car clean as a whistle! I had some concerns about my paint, and she made sure that Imran gave my/her query the final stamp of Approval. Please make sure that Stacey is commended for her invaluable customer care. Thank you, Stacey! Chris L. More

I wish they would wash the car on visits. Would be a nice touch. Staff could also be friendlier Would be a nice touch. Staff could also be friendlier More

Picked up my vehicle from being serviced again for another leak in past 4 months,only to find out that whatever was done this time caused driver side of kidney glow grill to not function properly. Cal another leak in past 4 months,only to find out that whatever was done this time caused driver side of kidney glow grill to not function properly. Called dealership and had to drop vehicle back off at dealership where it is currently sitting until Monday morning 5/12/25. Needless to say I’m very upset with the non thoroughness of this dealership checking the cars total functionality before saying it’s ready for pickup. And yes it was working prior to me bringing in for service I look at it every time I drive it!!! More

They are professional knowledgeable responding quickly to any situation go out of there way to solve a situation any situation go out of there way to solve a situation More

Went to Service. People are tentative can’t say much for the price.. I will always come back here. I unlock my car. People are tentative can’t say much for the price.. I will always come back here. I unlock my car. More

Safford BMW has a great service department. I will always take my BMW to them for service. I will always take my BMW to them for service. More

Excellent service. Fast estimate. Delivery as promised. Work beautifully done. Looks as good as new. Great staff. Friendly and knowledgeable Fast estimate. Delivery as promised. Work beautifully done. Looks as good as new. Great staff. Friendly and knowledgeable More

Good, reliable, prompt service; customer attention; transparent, timely communication; clear explanation of the issues and the recommended resolution. transparent, timely communication; clear explanation of the issues and the recommended resolution. More

I felt the process of getting it done was simple, however every time I pick my car up from here it smells like grease inside. This time was superior to all other times, it appeared as if grease was on my dr every time I pick my car up from here it smells like grease inside. This time was superior to all other times, it appeared as if grease was on my driver side seat and someone attempted to wipe it which left the seat dark and shiny. My car is a BMW X7M 2024. When bringing it to the original place that I bought it, I would hope a 130k car would be handled with car. It was treated like a beater. I am nervous to return for my next service. I've also had occasions where the music was on different channels and the driver seat is never repositioned back correctly. I would have expected more from BMW service center and each time I return I'm disappointed. More

The entire process was simple. I received a text about a recall on my M4. Shortly after I received a call to schedule the appointment. I dropped it off and once the tech was worki I received a text about a recall on my M4. Shortly after I received a call to schedule the appointment. I dropped it off and once the tech was working on the car, I received an email video from the tech. Once complete I received a call from Mark telling me the car was complete, and he asked if I wanted it washed. More