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BMW of Owings Mills - Service Center

Owings Mills, MD

4.6
233 Reviews
Call Service Center (410) 902-8700

233 Reviews of BMW of Owings Mills - Service Center

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June 15, 2025

Outstanding customer service as always! Thank you for taking such good care of our X5! More

by sbrottman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 15, 2025 -

BMW of Owings Mills responded

Thank you so much for your kind words! We truly appreciate your loyalty and are delighted to hear that you were pleased with the service for your BMW X5. It’s always our pleasure to take care of you and your vehicle. We look forward to welcoming you back to BMW of Owings Mills in the future! Sincerely, The Team at BMW of Owings Mills

June 15, 2025

Nice people. Recommended expensive Repairs that had done at dealership less than two years ago. More

by KTHORNTON6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Johnson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience. We’re glad to hear you found our team to be nice. However, we understand your concerns regarding the repair recommendations you received. At BMW of Owings Mills, we aim to provide fair and well-supported service recommendations, and we appreciate your feedback as it helps us maintain our standards. Please feel free to reach out to us directly to discuss this matter further. Your satisfaction is important to us. Sincerely, The Team at BMW of Owings Mills

June 15, 2025

Typically, fairly good service and work is completed within a reasonable period of time. I love the videos from the technicians showing the work that needs to be completed. More

by VMARROWESL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 17, 2025 -

BMW of Owings Mills responded

Thank you for your feedback! We're glad to hear that you typically experience good service at BMW of Owings Mills and appreciate the timely completion of your vehicle's work. It's great to know that you enjoy the technician videos as well. If you have any further thoughts or suggestions, please feel free to reach out to us. We look forward to seeing you again! Sincerely, The Team at BMW of Owings Mills

June 14, 2025

It’s worth the drive from Annapolis, the service is fast and the customer service is excellent. More

by chadthomas7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 14, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Chad! We're thrilled to hear that you found our service fast and our customer service excellent. It means a lot to us that you consider the drive from Annapolis worth it. We look forward to welcoming you back to BMW of Owings Mills for your next visit! Sincerely, The Team at BMW of Owings Mills

June 14, 2025

Excellent customer service. Very pleased with everything, service, loaner car and work done out our vehicle More

by bocksties
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 15, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We are thrilled to hear that you received excellent customer service and were pleased with the service and loaner car at BMW of Owings Mills. Your satisfaction is our priority, and we look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

June 12, 2025

Efficient place to take your car to get serviced. Pleasant customer service and friendly people More

by toki6pak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We appreciate your kind words about our efficient service and friendly customer service at BMW of Owings Mills. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

June 11, 2025

Derrick is amazing. Great service. Would strongly recommend. Always look care of everything and anything. More

by mike@khoshgroup.com
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 11, 2025 -

BMW of Owings Mills responded

Thank you so much for your wonderful review! We're thrilled to hear that Derrick provided you with amazing service at BMW of Owings Mills. Your recommendation means a lot to us, and we appreciate your kind words. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

June 11, 2025

Service and attention has improved tenfold, I am always satisfied with the service, my car is always washed and clean when I pick it up More

by artecdent
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 12, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We are thrilled to hear that you have noticed such an improvement in our service at BMW of Owings Mills. We take pride in ensuring your vehicle is well cared for and delivered to you in pristine condition. We appreciate your continued trust in us, and we look forward to serving you again soon! Sincerely, The Team at BMW of Owings Mills

June 09, 2025

Thank you, Mark for the excellent customer service! I appreciate your professionalism and positive attitude. More

by carmichaelj6
Service Price Transparency
Workmanship
Service Communication
Recommend Dealer
Yes
Employees Worked With
Imran Javed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2025 -

BMW of Owings Mills responded

Thank you, Michael, for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience and the excellent customer service you received from Mark at BMW of Owings Mills. Your kind words about our professionalism and positive attitude mean a lot to us. We look forward to welcoming you back soon! Sincerely, The Team at BMW of Owings Mills

June 07, 2025

Our experience bringing in our truck for service was nice, quick and easy. Our service advisor, Mr. Johnson, was nice and friendly, and was helpful in answering some questions that we had. More

by Kpeeler136@aol.com
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 07, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're delighted to hear that your service experience at BMW of Owings Mills was nice, quick, and easy. It's great to know that Mr. Johnson was able to assist you with your questions. We appreciate your feedback and look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

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