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BMW of Owings Mills - Service Center
Owings Mills, MD
233 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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233 Reviews of BMW of Owings Mills - Service Center
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June 04, 2025
The staff were professional and helpful. That’s all. Now you can’t make people write more than what they want to write. Bye. That’s all. Now you can’t make people write more than what they want to write. Bye. More
by lawrenceumukoro
Verified Customer
June 02, 2025
Helpful staff members took the time to answer all my questions. Their dedication made the experience enjoyable and stress-free. questions. Their dedication made the experience enjoyable and stress-free. More
by YSHALIMOV
Employees Worked With
June 01, 2025
Service was good but the wait times are too long. Went there twice and each time it was 3 hours wait. Went there twice and each time it was 3 hours wait. More
by nzj7838
Employees Worked With
June 01, 2025
They was very professional to help me out a lot especially in my hour of need and I would recommend them to all my friends especially in my hour of need and I would recommend them to all my friends More
by DHOPKINS941
June 01, 2025
Everyone was very friendly and helpful. The work we requested was done and all our needs were met. The work we requested was done and all our needs were met. More
by curtraz
May 31, 2025
The folks here are always very cordial and accommodating! Love the smiles many of them wear! The service experience has always been a good one Love the smiles many of them wear! The service experience has always been a good one More
by sistatec
May 31, 2025
BMW Owings Mills is always efficient and the customer service is excellent. They treat you like family . service is excellent. They treat you like family . More
by HART.MUKEBA26
May 30, 2025
Mark was responsive, helpful, provide a clear explanation of what would be done and when and took great care of us. of what would be done and when and took great care of us. More
by srosen3
Employees Worked With
May 30, 2025
EXCELLENT STAFF! VERY PLEASANT EXPERIENCE!MY WHOLE FAMILY LOVES THAT DEALERSHIP.WOULD DEFINITELY RECOMMEND THEM! VERY PLEASANT EXPERIENCE!MY WHOLE FAMILY LOVES THAT DEALERSHIP.WOULD DEFINITELY RECOMMEND THEM! More
by MJOHNSON67
May 30, 2025
Derrick was great. The woman who handled the loaners was absolutely awful. The work customer service I’ve ever experienced. I waited 45 minutes for her to even take me The woman who handled the loaners was absolutely awful. The work customer service I’ve ever experienced. I waited 45 minutes for her to even take me ( I had an appointment and a reserved loaner). She never made eye contact. Never apologized for the delay. Talked like she had something in her mouth. Never told me what was going on. I complained and spoke to the manger who wa at least apologetic and helped the loaner girl but she has NO business working the desk alone as she has no customer service skills, has no idea how to do her job, the loaner smelled like smoke and the car fresheners clearly tried to mask it and the whole experience was absolutely awful. If I ever come back and she is working the loaner desk I will leave. There were so many people that morning waiting bc she works as a snails pace and is clueless and rude More
by jb
Employees Worked With
Other Employees :
The loaner girl - atrocious - made the whole experience terrible
