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BMW of Owings Mills - Service Center

Owings Mills, MD

4.6
185 Reviews
Call Service Center (410) 902-8700

185 Reviews of BMW of Owings Mills - Service Center

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April 27, 2025

I’m not sure if techs know what they’re doing. Service appt one week apart, how does one say everything is fine and another sees a problem More

by ANDREWNOV08
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Mark Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 29, 2025 -

BMW of Owings Mills responded

Thank you for your feedback. We understand your concerns regarding the consistency of diagnoses during your service appointments at BMW of Owings Mills. Ensuring our technicians are aligned on assessments is a priority for us. We encourage you to reach out directly, so we can address your specific experience and work towards a resolution. Thank you for bringing this to our attention. Sincerely, The Team at BMW of Owings Mills

April 27, 2025

Derek is amazing great service always! He is professional, and communicates well. I love dealing with BMW of Owings Mills More

by pisaac
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2025 -

BMW of Owings Mills responded

Thank you so much for your amazing review! We're thrilled to hear that you had a great experience with Derek and appreciate his professionalism and communication. At BMW of Owings Mills, we strive to provide exceptional service, and it's great to know we met your expectations. We look forward to seeing you again soon! Sincerely, The Team at BMW of Owings Mills

April 26, 2025

Marc provided me with excellent and fast service! He was able to get my car taken care of in an expeditious manner. I’m always pleased with the service provided by Michelle as well. More

by liljohns03
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eric Lowery
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We’re thrilled to hear about your positive experience with Marc and Michelle at BMW of Owings Mills. It’s great to know that you received excellent and fast service. We appreciate your continued support and look forward to assisting you again in the future! Sincerely, The Team at BMW of Owings Mills

April 26, 2025

I’ve always had a good experience at BMW of Owings Mills. Scheduling is easy and work has always been done right the first time. More

by twschmidt2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 27, 2025 -

BMW of Owings Mills responded

Thank you for your positive feedback! We're thrilled to hear that you've consistently had a good experience at BMW of Owings Mills. Providing easy scheduling and ensuring high-quality work is always our goal. We appreciate your support and look forward to serving you again soon! Sincerely, The Team at BMW of Owings Mills

April 26, 2025

Although I did not have a scheduled appointment I still received quality customer service in a timely manner. More

by jfsivels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Imran Javed
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 26, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We appreciate you choosing BMW of Owings Mills and are thrilled to hear that you received quality customer service, even without a scheduled appointment. Our team strives to provide timely and attentive service, and your feedback reassures us we're on the right track. We hope to see you again soon! Sincerely, The Team at BMW of Owings Mills

April 26, 2025

They are fast, efficient and very thorough. I always feel like a person with BMW of Owings Mills, not just a number they push through the doors. More

by elizabee67
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 26, 2025 -

BMW of Owings Mills responded

Thank you so much for your kind words, Eliza! We truly appreciate your feedback and are glad to hear that our team at BMW of Owings Mills makes you feel valued. We strive to provide fast, efficient, and thorough service to all our customers. We look forward to welcoming you back for your next visit! Sincerely, The Team at BMW of Owings Mills

April 26, 2025

Great, fast, reliable service! Derrick was very helpful, informative and made my service easy and understandable. Derrick was very knowledgeable and had great customer service. Tha More

by asiahyoung
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 27, 2025 -

BMW of Owings Mills responded

Thank you for your kind words! We’re thrilled to hear that you had a great experience with Derrick and that he was able to provide you with helpful and informative service. Your satisfaction is our priority at BMW of Owings Mills. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

April 25, 2025

Great customer service. Everything was explained to my satisfaction. I was updated along the process from beginning to end. I will return for future repairs. More

by sandra_friday
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Marlina
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Apr 25, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review, Sandra! We're thrilled to hear that you had a great experience with our customer service at BMW of Owings Mills. It's always our priority to keep our customers informed and satisfied throughout the process. We look forward to welcoming you back for your future repairs! Sincerely, The Team at BMW of Owings Mills

April 25, 2025

Best service ever! Thanks for the consistent service. Keep up the good work BMW of Owings Mills More

by msjackson49
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Jackson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 25, 2025 -

BMW of Owings Mills responded

Thank you for your wonderful review! We're thrilled to hear you had the best service ever at BMW of Owings Mills. We appreciate your kind words and will continue to strive for excellence. We look forward to serving you again in the future! Sincerely, The Team at BMW of Owings Mills

April 24, 2025

Just typical BMW dealer stuff. I needed 3 lug bolts replaced and it cost me $250. Simple absurdity. I would’ve done it myself but the ones to replace were wheel lock bolts and I lo More

by CHARLES.TIBBELS
Recommend Dealer
No
Employees Worked With
Michelle Jackson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Mark Johnson
3.0
This rating includes all reviews, with more weight given to recent reviews.
Derrick Edwards
3.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 28, 2025 -

BMW of Owings Mills responded

Thank you for sharing your experience with us, Charles. We understand that replacing lug bolts can be frustrating. At BMW of Owings Mills, we strive to provide quality service, and your feedback is valuable to us. If you have any further concerns or would like to discuss this matter in more detail, please feel free to reach out. Sincerely, The Team at BMW of Owings Mills

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