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BMW of Palm Springs - Service Center

Palm Springs, CA

4.7
922 Reviews
Today: 9:00 AM - 2:00 PM Closed Now
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922 Reviews of BMW of Palm Springs - Service Center

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October 28, 2023

The BMW Of Palm Springs dealership is amazing. Savanna was super patient and took care of our concerns about the vehicle. More

by pickettchad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for your kind words about our dealership and Savanna. We're thrilled to hear about your positive experience, and we appreciate Savanna's patience and dedication to addressing your concerns.

October 28, 2023

The dealership is beautiful. My service associate is Samantha. She is great,... very attentive and knowledgeable. Unfortunately, I do not buy my vehicles from Palm Springs BMW, More

by PATTI_JO_AT
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

We're glad you find our dealership beautiful, and Samantha's attentiveness and knowledge are recognized. We understand your concerns about pricing, and we appreciate your candid feedback. We'll strive to continuously improve.

October 27, 2023

She is always professional and helpful and I find she gets back with her customers to inform them of the progress on our vehicle. More

by yogiruiz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for highlighting Sandy's professionalism and helpfulness. Keeping customers informed of progress is a key part of our commitment to excellence. We're grateful for your positive comments.

October 27, 2023

Bryan is always the best! Clear communication, timely service and honest. He’s the only service advisor I’d recommend at BMW PS. Our entire family sees him, from an Alpina to More

by johnarnold628
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veneisha Foster
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for your kind words about Bryan! We're thrilled to hear about his clear communication, timely service, and honest approach. Treating our customers like family is a core value, and we appreciate your trust and recommendation. If there's anything more you'd like to share or if you have further questions, please feel free to reach out. We value your business and look forward to providing exceptional service on your future visits.

More
October 27, 2023

Bryan was very responsive and helped to ensure we got timely and convenient service. He’s accessible and reliable to work with. More

by WENTZEL00
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan Gacayan
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for recognizing Bryan's responsiveness and commitment to ensuring timely and convenient service. We appreciate your feedback on his accessibility and reliability.

October 26, 2023

Ist time service at this dealership. . overall very pleased..thought pricing reasonable. Did need new wiper blades which I forgot to mention and assume they forgot to check More

by rswnm1944
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

We appreciate your trust in us for your first-time service at our dealership. Your satisfaction and finding our pricing reasonable are encouraging, and we'll ensure to check the wiper blades on your next visit.

October 26, 2023

Easy to get an appointment and great service - efficient, friendly and thorough. Appreciated the lift drop off and pick up. More

by Damon
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Savanna King
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

We're glad to hear that the appointment process was easy and that you received efficient, friendly, and thorough service. The lift drop-off and pick-up options are designed for your convenience.

October 26, 2023

Contrary what was conveyed, our vehicle was returned unwashed exteriorally and interiorally with hand stained windshield. Moreover, the key fob battery was not replaced as the system still reads, "low More

by SMFDNMW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Ibraham
Dec 06, 2023 -

BMW of Palm Springs responded

We apologize for any inconvenience regarding the unwashed vehicle and the key fob battery issue. Your feedback is valuable, and we'll address these concerns to ensure a better experience in the future.

October 26, 2023

Chris is great! Always helpful, he knows what he's talking about, whether it's about the repairs that need to be done or details about various BMW models. Taking t More

by JWHAGER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

We're pleased to hear about Chris's great service! His expertise and approachability are valuable assets, and we're glad he could make your service experience comfortable and informative.

October 26, 2023

I was very pleased with the service I received. Everyone attempted to make the process as seemless as possible and my advisor worked diligently to get me out do there as quickly as possible. The de More

by CHRISTOPHER40
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sandy Monson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Hapner
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 06, 2023 -

BMW of Palm Springs responded

Thank you for your positive feedback on the efficient and seamless process. Making your experience as smooth as possible is a priority, and we're pleased that everyone contributed to achieving this goal.

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