BMW of Peabody

I am about to go over to Germany to pick up my 3rd car purchased through BMW Peabody (family’s 5th). From the very beginning of the process, Jamie was fantastic in his communication and most importantly h purchased through BMW Peabody (family’s 5th). From the very beginning of the process, Jamie was fantastic in his communication and most importantly his follow-through. A lot of people can talk, few back it up. I'm extremely happy with the service, and will continue to recommend Jamie and BMW Peabody. In addition to the excellent sales service, where BMW Peabody truly excels is in its service department. Rob is super. He is always patient (even though he constantly has a lot going on), and takes the time to go over the problem and make sure it's resolved in a timely manner. With such poor customer service out there, it is so refreshing to have a place that is reliable. More

Absolutely fabulous service from my initial interaction through to the last one I had. The sales person - Jamie McCoy - was courteous and totally upfront from the beginning. The entire process was a ple through to the last one I had. The sales person - Jamie McCoy - was courteous and totally upfront from the beginning. The entire process was a pleasure. Which was very different from my previous car buying experiences including other BMWs at other dealers They provide excellent follow up service including picking up my vehicle at my house and providing a loaner. Their service facilities are top notch. More

I swore I would never by or lease a BMW, until I went to Peabody. OUr salesperson Jamie was fantastic the service dept couldn't be more helpful. We are on our third BMW and we are getting a new one in the Peabody. OUr salesperson Jamie was fantastic the service dept couldn't be more helpful. We are on our third BMW and we are getting a new one in the spring of 2009. My wife liked the fact that they treated her like a human and not jst as someone who came along for the ride. Excellent all the way around. As for price I felt like it was a fair deal to both sides. More

The biggest difference about BMV Peabody customer service is that they are proactive in the care of your care i.s.calling you to set-up a tire change-over, providing loaner cars in a reliable and convenient is that they are proactive in the care of your care i.s.calling you to set-up a tire change-over, providing loaner cars in a reliable and convenient way. I also find the servicing performed on the car to be timely. More

Jamie on the sales side and the entire Service Team do a great job. When I purchsed my first BMW a 530XI I looked at a number of competitive cars. I actually walked out of one dealership they were so high p great job. When I purchsed my first BMW a 530XI I looked at a number of competitive cars. I actually walked out of one dealership they were so high pressured. Jamie and BMW of Peabody were able to answer all my questions about the car, all in a very comfortable and collegial manner. We were so impressed when we were looking for a used car for our daughter we told Jamie what we were looking for and had all the confidence he would find the right vehicle for us, which he did. Service is the other reason for the ratings above. To a person the service team appeaer to support one another. Our contact is Mat, however anyone of his colleagues can easily take care of us if Mat is tied up. They all are well trained, polite and knowledgeable. They do a great job of keeping me updated on how the service is going and what might need to be performed, etc. The loaner car system works great. More

This dealership is worth the short drive from the "Automile". I emailed their web site Friday night and got a phone call the next morning. Two follow up calls with Kevin secured my X5 with a trade by "Automile". I emailed their web site Friday night and got a phone call the next morning. Two follow up calls with Kevin secured my X5 with a trade by days end Saturday. I secured financing on Sunday via email and was driving my new X5 by Monday night. Their offer for my trade was generous and they came down to MY price on the new vehicle. No Stress, no pressure, no sweat. They now have my business. More

I called about a 330ci that I really wanted. The guy on the phone said "yeah, come on in" etc. I went in and he was gone for the day, even though we agreed to meet after work. Immedately, they stuck me w the phone said "yeah, come on in" etc. I went in and he was gone for the day, even though we agreed to meet after work. Immedately, they stuck me with an obviously experienced older sales guy who tried to hit me with the bait and switch. When I made it clear that I could not budge from my limit, he basically shrugged and walked away. Very smug dealers and my sister-in-law has had service trouble at the same dealership. I went out and bought an Infiniti the next day. More

i went in for a new lease on a 07 328 coupe. gave them a deposit and submited a application for the lease. then lease wasnt approved because i just got a new 07 x5 4.8 3 weeks ago so i asked for my deposit deposit and submited a application for the lease. then lease wasnt approved because i just got a new 07 x5 4.8 3 weeks ago so i asked for my deposit back. its a month later and they still havent returned my deposit. i called my sales guy again and again and he keep on saying he will check on it. More

I purchased a 2000 540i from this dealership and from day 1 it had problems with the driver seat. The dealer tried to repair this ten times but each time the problem came back after a few months. They refu 1 it had problems with the driver seat. The dealer tried to repair this ten times but each time the problem came back after a few months. They refused to replace the seat or offer any solution other than "we'll try to fix it again". We are now in court over this. More