BMW of Raleigh

Spectacular customer service I was looking for a larger SUV to accommodate my growing family. From the moment we walked into the dealership we were greeted with the friendliest sa I was looking for a larger SUV to accommodate my growing family. From the moment we walked into the dealership we were greeted with the friendliest sales manager. They seemed to genuinely want to do business with you, unlike other dealerships who act like you are bothering them. We worked with a sales member named Brendan. He was so patient with my husband and I as we went through the inventory. Although we decided to put our car purchase on hold, we would definitely consider coming back to them again to do business. Highly recommended! More

GRANT DONLEYCOTT AFTER FINDING THE CAR I WANTED ON BMW CERTIFIED PRE OWNED....I MUST CONFESS I WAS A LITTLE LEARY BUYING A CAR FROM A OUT OF STATE DEALER.....AFTER SEV AFTER FINDING THE CAR I WANTED ON BMW CERTIFIED PRE OWNED....I MUST CONFESS I WAS A LITTLE LEARY BUYING A CAR FROM A OUT OF STATE DEALER.....AFTER SEVERAL CALLS TO GRANT I FELT I HAD SOMEONE WHO WOULD DO WHAT HE SAID....GRANT FOLLOWED UP ON EVERY QUESTION I HAD AND REASSURED ME THE CAR WAS EVERY THING I HOPED IT WOULD BE.....THE CAR WAS EVERY BIT WHAT HE SAID........GREAT TO WORK WITH.......THANKS GRANT WE LOVE OUR NEW CAR.!!!!!!!! JIM .....AUGUSTA GA More

Amazing Customer Service Corey was amazing to work with! He found me the perfect car and was very detailed and informative in every way possible from start to finish. I receiv Corey was amazing to work with! He found me the perfect car and was very detailed and informative in every way possible from start to finish. I received great customer service and I would recommend him 110%! More

Scheduled service. Excellent service as always. I am only able to schedule service on Saturday and the staff was very considerate of my time handling all requests. Tha Excellent service as always. I am only able to schedule service on Saturday and the staff was very considerate of my time handling all requests. Thanks to Kelly, Jason and Mark. More

Review Jimmy was great to work with, we knew want we wanted and he definitely helped us find it... Absolutely love our X2 with all its upgrades. The whole Jimmy was great to work with, we knew want we wanted and he definitely helped us find it... Absolutely love our X2 with all its upgrades. The whole buying process was extremely easy. Great dealership! More

Terrible service experience. I recently bought a 2008 M3 (not from Leith BMW) that needed some service upon purchase for long cranking time. I don't know if this whole fiasco was I recently bought a 2008 M3 (not from Leith BMW) that needed some service upon purchase for long cranking time. I don't know if this whole fiasco was because I didn't purchase the car from Leith BMW and they don't like working on cars that they don't sell, or if I just had a bad experience. My service advisor was Jermaine Brodie. The car was brought in on a Thursday morning, and I was assured that it would be in the service bay by 1:00 that afternoon. Fast forward to 6:30, and I get a text message (not a phone call) from Jermaine stating that they had fallen behind, and that he wanted a different service tech to look at the car, so it wouldn't even get started on until Friday. I texted back to tell him that was fine and asked him politely to keep me updated. Therein lies my main complaint: other than that initial text and a few later the next week, I had ZERO communication from Jermaine about the status of the repairs on my car unless I called him at his desk out of frustration. Most of the time, he wasn't even at his desk to answer the calls, so I had to dial the main service number and ask the service receptionist to go and find him and put him on the phone. This was very frustrating, as I had no idea what was going on with the car for the better part of two weeks. That's my next complaint. What was supposed to take a maximum of two or three days turned into almost two weeks, during which I had to get a rental car and extend the rental period twice. This was because I was promised twice that the car was being worked on and would be ready soon. They had to order a new fuel pump and wait over the weekend for it to be delivered, and when it finally was delivered, the service tech called out sick. My final and most troubling complaint is that the repairs they did didn't even solve the problem I had come in with, which was an excessively long crank. Not only is the car still doing this, it now shows a "Service Engine Soon" light. It's almost as if they didn't do any kind of diagnostics on it at all, and simply decided to replace the most expensive part they could think of. All this from BMW, who touts themselves as a higher-end luxury brand. I might half expect this kind of treatment from a rural Honda dealership, but not a BMW dealership in the state capital. Overall, my experience was very disappointing and frustrating, and I would not recommend this dealership for service or repairs to anyone, particularly if you bought your car at a different dealership. More

Easy to work with Very happy with my used BMW. Grant Donleycott was efficient and easy to work with as well. I’ll have no issue looking to him for future purchases! Very happy with my used BMW. Grant Donleycott was efficient and easy to work with as well. I’ll have no issue looking to him for future purchases! More

Great deal and great to work with We got a great deal on a brand new 5 series. Jimmy and Mark were both great to work with and were flexible and accommodating. When I got a nail in my We got a great deal on a brand new 5 series. Jimmy and Mark were both great to work with and were flexible and accommodating. When I got a nail in my tire right after getting the car, Jimmy made sure to help out and with Mark’s approval, the dealership covered half the cost, which was really nice and more than fair. Hopefully, I will be getting a 6 series next time! More

Amazing - Friendly, Expert Knowledge, and very helpful. Working with Ales was the most pleasant experience I've ever had purchasing a new vehicle. Extremely courteous, and very helpful. A trusted advise Working with Ales was the most pleasant experience I've ever had purchasing a new vehicle. Extremely courteous, and very helpful. A trusted adviser who you want to work with again and again. Never felt pressured or uncomfortable. Truly amazing. More

Low Pressure and listened to my criteria This is my second time working with Barry and he is excellent. He listened to my preferences and worked to get me into a vehicle what worked for my l This is my second time working with Barry and he is excellent. He listened to my preferences and worked to get me into a vehicle what worked for my lifestyle. He is also very knowledgeable about the vehicles and gives honest feedback. Just a great salesperson! More