BMW of Rockland

I had gone there for simple service; and they scared me with tons of repairs and made me spend about $2500. And i took the car home and it was dangerous and scary. All the light in the dash board i never s with tons of repairs and made me spend about $2500. And i took the car home and it was dangerous and scary. All the light in the dash board i never seen before went off. I kept chasing them on the phone and they never returned my phone call. I am talking to my lawyer and filing a complaint to BMW Munich at the same time. Clark Griffin i a BIG game player; cheap and low games. He will scare the hell out of you like a bad doctor. Initially he asked for $5000 and i declined some of them services. I DO NOT think their service techs are skilled; i peeked in they were bunch of school kids or trainees. This is a greedy place. Just avoid. ==================================================================================== My lawyer gave me huge estimate and discouraged me on any success. I called other dealers to access the service provided by BMW Gallery and they declined and chickened out. So i took the car again to BMW gallery and they charged me extra grands claiming something else broke (though relevant to their prior service). I do not think there is any way we customers can win in this game. We are enslaved to the dealer's mercy. I agree and understand that dealers create lot of jobs and spend money into economy. But this dealer raged pillage against customers. More

I recently purchased a CPO BMW X5 from BMW Gallery of Norwell, Alan Zaidan, David Nourse and Bob Carpenter were very helpful and great to work with. I would highly recommend this dealership. Thank you Norwell, Alan Zaidan, David Nourse and Bob Carpenter were very helpful and great to work with. I would highly recommend this dealership. Thank you for a very positive buying experience. DM Hanover, MA More

It was easy to set up an appointment and check in on the service day. The staff kept me up to date on the progress and options for the repair. I got a call when it was ready and the everyone was solicitou service day. The staff kept me up to date on the progress and options for the repair. I got a call when it was ready and the everyone was solicitous of any concerns I had and polite. I never got a sales pitch while my older car was being repaired. More

Great customer service! Katie was able to arrange my service appointment around my always changing schedule. As for this website, it is the most annoying website I’ve been to. If I had anymore to say service appointment around my always changing schedule. As for this website, it is the most annoying website I’ve been to. If I had anymore to say I would have. I would recommend to the dealership to scrap it. More

I have made several visits to the Dealership and each visit has been a very pleasant and professional experience. Someone from service is always there to meet me and take me through the process. They h visit has been a very pleasant and professional experience. Someone from service is always there to meet me and take me through the process. They have always accomodated my schedule (even on the "no notice" appointments) and arranged for a first class loaner vehicle on each occassion. The facility is clean and well-maintained. I bought my first vehicle more than 40 years ago and working with Norwell BMW has been the most rewarding experience ever! More

Katie was my service rep for a small accident with my brand new car. She was extremely helpful, courteous and she turned an uncomfortable situation into a pleasant experience. She responded immediately brand new car. She was extremely helpful, courteous and she turned an uncomfortable situation into a pleasant experience. She responded immediately, returned all phone calls in a timely manner and made sure I was handled with professionalisim and complete understanding. She is absolutely the most courteous service rep I have dealt with in the 7 years I have bought cars at the dealership! More

By far Katie offered a great experience and showed a passion for her job. I appreciated the attention to detail and consistent follow-up. Keeping a consistent communication path between the service depa passion for her job. I appreciated the attention to detail and consistent follow-up. Keeping a consistent communication path between the service department and the customer (me) is very important. Thanks Again! More

I've been working with this dealership for about 14 years and I just purchased my fourth BMW through them. I usually lease my vehicles but this time I purchased. I've worked with other dealers in the past and I just purchased my fourth BMW through them. I usually lease my vehicles but this time I purchased. I've worked with other dealers in the past but I'm very satisfied with BMW Gallery Norwell for a number of reasons. First, The GM, Avery is solid and if you ever have an issue with a car (If you drive any car you're eventually going to have an issue like a dented wheel from a pothole etc). They also are very fair with their pricing. Next, the service department is excellent (Joe) and they'll provide rides to the train station or set you up with a temporary vehicle while yours is being serviced. The car always comes back clean and problem free. Lastly, Katie Ellis is excellent with reaching out to customers when its time for your car to come in for service (BMW dealers get an electronic message from the car's computer when its time for a service) and with overall customer relations. Also, if you're on the south shore its a great location right off Route 3. Oh, I almost forgot...they have the best cars....BMWs! More

Katie was great, over accomodating to say the least. Always pleasant and postitve. She always called back and gave me daily updates on the service of my X5. The service was also excellent, the car cam Always pleasant and postitve. She always called back and gave me daily updates on the service of my X5. The service was also excellent, the car came out cleaner than I brought it in. Although the warranty has expired, I will continue to work with the Norwell Gallery to meet all my service needs. They stand behind their work and do a great job. More

The service department is efficient and friendly. They make it completely hassle free. Ted Etchings is fantastic to deal with. It is very easy to get an appointment and they gave me a rental car so i di make it completely hassle free. Ted Etchings is fantastic to deal with. It is very easy to get an appointment and they gave me a rental car so i did not have to worry about getting to work. I highly recommend this dealership. More