BMW of Rockland

Last week had my wife’s BMW at the service department for airbag inspection, after sitting for 2h in the waiting area, I was able to take the car back and go home. On the way I’ve discovered that all radio s airbag inspection, after sitting for 2h in the waiting area, I was able to take the car back and go home. On the way I’ve discovered that all radio stations on the iDrive screen were bouncing up and down. I came back, let the service advisor know and they took the car back to investigate it. After an hour or so I was told, that issue was corrected and I am good to go. In a few minutes of driving, it happened again so I went back. This time I was asked to drive for a day and so and let the advisor know about the outcome. Since then I’ve been texting, calling this person several times and basically got a middle finger up. Try to complain to the service manager without any luck. If you want to save your time and aggravation, please make sure you’ll be staying away from this place. More

Helpful, courteous service when I had to stop in unexpectedly without appointment. Test drove car with me, supplied loaner so I wasn’t inconvenienced. unexpectedly without appointment. Test drove car with me, supplied loaner so I wasn’t inconvenienced. More

Fantastic customer service and very easy to schedule appointments. They teach you right. Courteous staff an impressive facility. appointments. They teach you right. Courteous staff an impressive facility. More

The advisor is very profession, make everything clear and easy understand the service need and take good care of my vehicle easy understand the service need and take good care of my vehicle More

Parts that should be covered under warranty I am being told they are not, but this was not explained at point of sale. told they are not, but this was not explained at point of sale. More

Prompt professional and on time . They offered other service options . Explained services needed for that visit They offered other service options . Explained services needed for that visit More

Everyone at the dealership was very accommodating. They were prompt and listened to what I had to say about the car They fixed the minor problem I was having with the hood latch, by the way I did n They were prompt and listened to what I had to say about the car They fixed the minor problem I was having with the hood latch, by the way I did not buy the car there either👍😃 More

Another great experience at BMW Rockland. Andrew is a great service advisor and had my car in and out and just over four hours. Andrew is a great service advisor and had my car in and out and just over four hours. More

I met with a salesperson, his name was Svet, and he showed me different options for buying a new BMW. After talking to him I ordered a new car. When the new car came in I met with Svet again and he too showed me different options for buying a new BMW. After talking to him I ordered a new car. When the new car came in I met with Svet again and he took care of everything. Because of Svet buying a car from the dealership was stress free. More

Service department is on point , they never tries to upsell me and is always professional, upsell me and is always professional, More