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BMW of Rockland

Rockland, MA

Overview
Reviews
Vehicles
4.7
994 Reviews
Call Dealership (781) 347-5770
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1040 Hingham St

Rockland, MA

02370

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Showing 994 reviews

April 12, 2024

Straightforward service representative, clear report with photos/video of the assessment of the problem with my car, good turn around time on the fix, helpful loaner car. A good experience all round. More

by Mdomurad
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah Ramos
Report | Print
Apr 16, 2024 -

BMW of Rockland responded

We are glad to hear that your experience with the service representative at our dealership was positive! We were efficient and helpful in providing you with a clear assessment of the problem and getting it fixed quickly. Thank you for choosing us!

April 12, 2024

The people they were very polite and they finish the service on time very professional More

by mariannastamboulis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Sullivan, Hunter Leighton
Report | Print
Apr 16, 2024 -

BMW of Rockland responded

We are thrilled to hear that you had a polite and timely experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 10, 2024

Fast efficient knowledgeable. Comfortable wait until finished. Efficient sign out with full explanation. Extremely friendly staff More

by Mikefishbpd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
David Josephson, Ryan Sullivan, Avery Trumbo, Hunter Leighton
Report | Print
Apr 11, 2024 -

BMW of Rockland responded

We are thrilled to hear that you had a fast and efficient experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

April 06, 2024

53k and headed in for service. Dan was informative and very helpful. Tech video was helpful in deciding on needed maintenance. Just a well run dealership. Highly recommend. More

by BobbyB
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan (Service)
Report | Print
Apr 10, 2024 -

BMW of Rockland responded

It's fantastic to hear that you had a great experience and that Dan provided informed and helpful assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 05, 2024

Javier was awesome! Very professional and helpful. Looking forward to knowing that I have a an advisor that knows their stuff and ready to help/support when needed! More

by Shakira
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Millian
Report | Print
Apr 10, 2024 -

BMW of Rockland responded

It's fantastic to hear that you had a great experience and that Javier provided awesome assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

April 04, 2024

Everything went well. Elijah was personable, helpful and professional. Recommendations were honest and helpful. Thank you. More

by Marc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elijah Ramos
Report | Print
Apr 06, 2024 -

BMW of Rockland responded

It's fantastic to hear that you had a great experience and that Elijah provided personable and professional assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 31, 2024

The customer service at S Shore BMW is by far the best of all car dealerships I’ve been to. Matt my advisor is GREAT (I wish he worked for me). Matt is very professional and a great communicator. Tony in the More

by Tammy0267
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt
Report | Print
Apr 04, 2024 -

BMW of Rockland responded

Thank you for sharing your positive experience at South Shore BMW! We're glad to hear that Matt, Tony, and Kim provided excellent customer service and made your visit enjoyable. We look forward to serving you again in the future!

March 30, 2024

I didn’t enjoy working with Javier. Repair took longer than it should have. Guy in back helpful with my seat adjustment and getting air device. More

by susangcallanan
Recommend Dealer
Yes
Employees Worked With
Guy in back
Report | Print
Apr 12, 2024 -

BMW of Rockland responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Apr 18, 2024 -

BMW of Rockland responded

While I’m glad to hear that most of your visit was positive, and I would love to learn more about where we fell short of your expectations so that we may improve. Please reach out to me directly at 781-347-5774 to discuss this further. Andrew McWhorter, Service Manager.”

March 30, 2024

$96 to replace the front wipers is shameful and nothing but a money grab. Geez! More

by Will
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Eggers
Report | Print
Apr 03, 2024 -

BMW of Rockland responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

Aug 12, 2024 -

BMW of Rockland responded

We truly value your business and thank you for bringing this to my attention. Please contact me directly at the email below. I would like an opportunity to fix this and to know more about your experience. I look forward to speaking with you. Tom Toppan General Manager ttoppan@southshorebmw.com

March 26, 2024

Fantastic experience as usual. I Love bringing my car into SouthShore BMW. Highly recommend to all. More

by bob.cahill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Milan
Report | Print
Mar 28, 2024 -

BMW of Rockland responded

We are thrilled to hear that you had a fantastic experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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