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BMW of Rockland

Rockland, MA

Overview
Reviews
Vehicles
4.8
975 Reviews
Call Dealership (781) 347-5770
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1040 Hingham St

Rockland, MA

02370

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Showing 975 reviews

March 05, 2024

Employees were helpful and good service experience in my opinion. I will continue coming here. More

by krishartmann17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ryan Sullivan, Avery Trumbo, Hunter Leighton
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Mar 08, 2024 -

BMW of Rockland responded

We are thrilled to hear that you had a helpful and good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

March 05, 2024

Very friendly team. Washed my car again and was there a couple of weeks ago for a previous service I called in the a.m. for an appointment and was able to get in the aft More

by kelly.lajoie
Recommend Dealer
Yes
Employees Worked With
Ryan Sullivan, Hunter Leighton
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Mar 05, 2024 -

kelly.lajoie responded

Very friendly team. Washed my car again and was there a couple of weeks ago for a previous service I called in the a.m. for an appointment for the same day and was able to get in the afternoon. To my surprise they had not requested a loaner, but when I arrived they said it would be a few hours, so I requested a loaner. They delivered, and this was unexpected I feel I received plus one service today !!

Mar 05, 2024 -

BMW of Rockland responded

Thank you for your kind words! It is always great to hear that we were able to make a customer’s experience truly exceptional! We thank you for your business and look forward to your next visit!

March 04, 2024

Great service Andrew is great very accommodating ✨ Thank-you☀️Have a great day! Great Service✨ More

by Anne.stanford9835
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Andrew
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Mar 07, 2024 -

BMW of Rockland responded

It's fantastic to hear that you had a great experience and that Andrew provided accommodating assistance! Our ultimate goal is your satisfaction! We appreciate your business. We are excited to help you in the future.

March 01, 2024

Matt Egger,Service rep,is always pleasant,helpful and informative when arranging my car to be serviced. Meets requested dates and coordinates loaner car if needed. Working with Matt makes it seamless in More

by sannmig
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Egger
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Mar 03, 2024 -

BMW of Rockland responded

We appreciate your positive feedback! It's fantastic to hear that Matt, your service representative, is always pleasant, helpful, and informative. We're glad to know that he meets your requested dates and coordinates a loaner car when needed, making the service process seamless for you. We value your business and look forward to providing you with excellent service in the future!

March 01, 2024

I had a very positive experience today with each and every person that I worked with ..Everyone was very pleasant and helpful. The company car was beautiful and made life very easy today. My car runs l More

by grammie-b
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Greeters, Elijah Ramos( excellent) gentleman that set me up in rental car and everyone else coming in and leaving! Thanks
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Mar 03, 2024 -

BMW of Rockland responded

We're delighted to hear about your very positive experience! It's fantastic that everyone you worked with was pleasant and helpful, and we're glad the company car made things easy for you. Moreover, it's great to know that your car runs like a brand new one again. We appreciate your positive review and look forward to serving you again in the future!

March 01, 2024

Great customer service - great communication - fast service. Would highly recommend to anyone else. Very happy More

by Jrt33
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier , Avery Trumbo
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Mar 13, 2024 -

BMW of Rockland responded

We are thrilled to hear that you had a great experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 29, 2024

Great friendly dependable service. My car was ready at the time I asked requested and washed as well. More

by Pattylreilly
Recommend Dealer
Yes
Employees Worked With
Andrew
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Mar 03, 2024 -

BMW of Rockland responded

We're delighted to hear that you received great, friendly, and dependable service. It's wonderful that your car was ready at the requested time and even washed. We appreciate your business and look forward to serving you again in the future.

February 29, 2024

Good service as always , quick turn around . Will be back for future services , thanks again More

by Nickl223
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan
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Mar 03, 2024 -

BMW of Rockland responded

We are thrilled to hear that you had a good experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

February 26, 2024

Organized, professional and polite. I so appreciate the careful discussion of services needed or rendered and because they are so organized often help me with a car if needed. More

by Foxy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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Feb 28, 2024 -

BMW of Rockland responded

It's wonderful to hear that you found our dealership to be organized, professional, and polite. Clear communication and assistance with services are crucial aspects of a positive customer experience. Safe travels!

February 26, 2024

They were great till we decided not to renew the bmw lease. They just went mia and have not returned any calls. We don’t know how to give our car back and we are stuck with 3 cars now! They suck once More

by Trishas
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Hunter
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Feb 26, 2024 -

Trishas responded

I just got a phone call from BMW arguing with me about writing my review! I guess free speech is something else that is dead along with loyalty. I also want to point out that we tried to deal with someone named Owen too who also went mia. I am not singling out one person but the dealership which has just dropped the ball on returning our calls because we didn’t want a bmw except today after I wrote this review! Good decision to give up the car on so many levels!!!!!

Feb 27, 2024 -

BMW of Rockland responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

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