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BMW of Rockland

Rockland, MA

Overview
Reviews
Vehicles
4.7
973 Reviews
Call Dealership (781) 347-5770
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1040 Hingham St

Rockland, MA

02370

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Showing 973 reviews

December 05, 2023

Fotios, Hunter, and Avery have enabled Lisa and myself to enter the BMW world seamlessly. Special thanks to the coordinated effort by Avery and Hunter to “save the day “ when my 2023 X5 was damaged, pretr More

by Rick Densman
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Hunter, Fotios, Ryan Sullivan, Avery Trumbo
Report | Print
Dec 07, 2023 -

BMW of Rockland responded

We are thrilled to hear Fotios, Hunter, and Avery, along with the rest of the team, provided exceptional support as you ventured into the BMW world. Their coordinated effort to assist you during the situation with your 2023 X5 and the smooth transition to a 2024 X5 replacement speaks volumes about their dedication to customer satisfaction. It's great to hear that the replacement X5 has been a wonderful ride.

December 03, 2023

Matt Egger was very helpful in getting me in and out as scheduled for a recent service appointment. Thanks Matt! More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt Eggers
Report | Print
Dec 05, 2023 -

BMW of Rockland responded

Thank you Mark for the kind words! We are thrilled that you had such a great experience here with us! We appreciate your business and look forward to your next visit!

December 01, 2023

Great experience. Thorough, consultative, no pressure, and best of all, friendly. The Service Rep (Javier) really went above and beyond to ensure that my tight time co More

by bmingels
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Javier Millan
Report | Print
Dec 05, 2023 -

BMW of Rockland responded

It's fantastic to hear that you had a great experience and that Javier went the extra mile! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

December 01, 2023

Our service advisor Matt E is amazing ! !! He makes every appointment effortless and he is just a pleasure to work with. More

by EL
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
N/a
Report | Print
Dec 05, 2023 -

BMW of Rockland responded

It's fantastic to hear that you had a great experience and that Matt provided amazing assistance! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 30, 2023

Expensive but great customer service. Wes was great to me and helped me navigate the issue and decisions to be made. More

by ECTERRY
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wes
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Dec 02, 2023 -

BMW of Rockland responded

Having great customer service, especially when dealing with potentially expensive issues, can be reassuring. It's excellent that Wes provided helpful guidance and support while navigating through decisions related to the issue you faced. Thank you for your business!

November 30, 2023

Pleasent experience with professional assistance. Great quality service. Comfortable waiting area. Would highly recommend this More

by meaves-pda
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew Egger
Report | Print
Dec 02, 2023 -

BMW of Rockland responded

It's fantastic to hear that you had a pleasant experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 30, 2023

The service appointment was incredibly easy to set up. The entire process was very professional. I feel as though my car was very well taken care of. More

by Mark
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dan Lattin
Report | Print
Dec 02, 2023 -

BMW of Rockland responded

It's great to hear that your service appointment was easy to set up and that you had a professional experience! Feeling confident that your car was well taken care of is essential when it comes to servicing. Thank you for your business!

November 29, 2023

A new person entering service department after having a tow will have a confusing time finding who to turn to.One young front receptionist not friendly.Accurste description of issue was not accurately conv More

by fpet652
Service Price Transparency
Service Communication
Recommend Dealer
No
Employees Worked With
Elijah
Report | Print
Nov 30, 2023 -

BMW of Rockland responded

Thank you for your feedback, please know that we are looking into your concerns and will reply back to you soon.

November 29, 2023

They are timely, professional, courteous and nice to deal with. No hidden agenda or charges just straight up professional More

by trishasardesai
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Havier
Report | Print
Dec 01, 2023 -

BMW of Rockland responded

We are thrilled to hear that you had a professional experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

November 28, 2023

Excellent Advisors and staff - very knowledgeable mechanics, which is necessary when dealing with an older vehicle like mine. Wonderful team to work with. More

by sunsparc_dave
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Elija - Advisor [forgot how to spell his name :( ]
Report | Print
Dec 01, 2023 -

BMW of Rockland responded

We are thrilled to hear that you had an excellent experience! Our ultimate goal is your satisfaction! We appreciate your business. We look forward to assisting you in the future.

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