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BMW of Rockland

Rockland, MA

4.8
954 Reviews

1040 Hingham St

Rockland, MA

02370

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Showing 954 reviews

October 29, 2019

Fantastic experience overall. I walked in for an oil change and came out with a new car. Ed, Sean, Paul, and Chris were fantastic to work with. More

by Pugger17
Recommend Dealer
Yes
Employees Worked With
Ed Amaral, Sean Henry, Paul Dumas and Chris Riley
Oct 29, 2019 -

BMW of Rockland responded

Congratulations on your new ride! We are so glad that Ed, Sean, Paul, and Chris delivered a five-star experience. Thank you for your business!

October 26, 2019

Sales team is excellent, service team is bad. Brought my 1 year old BMW in for service and inspection. Service department failed my car Inspection for faulty tires. They tried to sell me 4 new t More

by Mike S
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Brett
Oct 28, 2019 -

BMW of Rockland responded

Michael, I reviewed the estimate from the day you were here and would like an opportunity to get your BMW back into our service department for two items. 1) To reinspect the tires for accuracy on our measurements. According to our records, the tires were worn to the point of replacement given mileage on your car; and 2) to repair/ replace the bumper free of charge to resolve the fact we drilled into your bumper to install the bracket without your permission. Please let me know what timing may work for you as I will need to schedule a loaner for your use. I can be reached directly at atrumbo@driveprime.com or 781-278-1380. I sincerely apologize for the poor service you recently experienced and we will do our best to correct it. Avery Trumbo - General Manager, South Shore BMW/MINI

October 23, 2019

quality fast and trust worthy this is our 2nd time buying from greg - he is so helpful, trustworthy and gets we don't want to waste any time so helps it go as fast as possible. cou More

by jen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Dolabany
Oct 24, 2019 -

BMW of Rockland responded

Thank you for coming back to South Shore BMW for a second vehicle, Jen! We are so happy that you had another positive, and fast, buying experience. We appreciate you recommending him and hope that you're enjoying your new ride.

October 19, 2019

Excellent service! South Shore BMW made the purchasing process very easy. I set the specs online and sent them the report. They got everything right and delivered the ca More

by BMW
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
avery trumbo
Oct 21, 2019 -

BMW of Rockland responded

Thank you for the fantastic review! It was our pleasure to provide you with an efficient purchase and home delivery process. - Team at South Shore BMW

October 11, 2019

2020 M550i Fantastic experience with Svet and team at South Shore BMW! I took delivery today of my new car and and was treated well by the team including Sales, More

by BFD
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Svet Tachev
Oct 11, 2019 -

BMW of Rockland responded

We love seeing five stars and are delighted that you enjoyed working with the South Shore BMW team to get into your new car! Thank you very much for allowing us the opportunity to earn your business. We hope you are loving your vehicle.

October 11, 2019

Service excellence focused on the customer’s needs When an alert appeared on my dashboard and I called BMW and talked to Frank Brancato he first put me at ease about the problem, fully understanding th More

by Bill Denneen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Frank Brancato
Oct 12, 2019 -

BMW of Rockland responded

Bill, thank you for the glowing review of the support you received from Frank during your recent service visit. Vehicle maintenance can be stressful, I'm glad to hear Frank went the extra mile to get you back on the road with all potential issues resolved. We look forward to seeing you again at South Shore BMW.

October 10, 2019

I was in and out quickly at drop off and pick up. Car was ready and cleaned inside and out. Excellent service experience. Love the car More

by X3 fan
Recommend Dealer
Yes
Employees Worked With
avery trumbo, Greg Dolabany
Oct 10, 2019 -

BMW of Rockland responded

It makes our day to hear that your service was completed in a timely manner and that you drove home from South Shore BMW in a freshly cleaned vehicle! Thank you for your business.

October 09, 2019

The team at South Shore did a great job of answering all of our questions and helping us get into a new car. They made the trade in process seamless and I would highly recommend them to anyone in the market More

by Nick
Recommend Dealer
Yes
Employees Worked With
Sean Henry
Oct 09, 2019 -

BMW of Rockland responded

HI Nick - It's wonderful to hear that your trade-in and buying process were easy! Thank you so much for coming to South Shore BMW for your new ride. We hope that you're loving it!

October 07, 2019

Purchasing a vehicle at the dealership was a very pleasant experience! All of the people we worked with were very attentive, knowledgeable and really worked with us every step of the way! Everything More

by Lucky life 580
Recommend Dealer
Yes
Employees Worked With
David Josephson
Oct 07, 2019 -

BMW of Rockland responded

It's fantastic to hear that you had a five-star car-buying experience working with the South Shore BMW team! There are so many compliments in your review which we really appreciate and we are thrilled that you drove home a happy customer. Thank you so much for recommending us! We hope you continue to enjoy your new vehicle.

October 05, 2019

Wouldn't Go ANYWHERE Else! Absolutely THE BEST BMW service center I have EVER been to.....and I have been to MANY of them! They always seem to resolve issues that other BMW Serv More

by Hedge4434
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom Toppan
Oct 07, 2019 -

BMW of Rockland responded

For you to say that we're the best BMW service center you've been to makes our day! We are thrilled that you can depend on us to provide helpful care and keep your car running smoothly. Thank you very much for your support and see you next time at South Shore BMW!

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