BMW of Rockland

Fantastic experience overall. I walked in for an oil change and came out with a new car. Ed, Sean, Paul, and Chris were fantastic to work with. change and came out with a new car. Ed, Sean, Paul, and Chris were fantastic to work with. More

Sales team is excellent, service team is bad. Brought my 1 year old BMW in for service and inspection. Service department failed my car Inspection for faulty tires. They tried to sell me 4 new t Brought my 1 year old BMW in for service and inspection. Service department failed my car Inspection for faulty tires. They tried to sell me 4 new tires or said I would fail inspection. I left furious. I brought my car to another inspection station and they said my tires were fine and up to inspection code. I also have gave the SS BMW service department my rear license plate with full attachment and instead of using the attachment, that I bought from South Shire BMW, they drilled holes directly into my car which is exactly what I asked them not to do. Careless, apathetic service. Sam my sales manager is excellent. Service is awful. I’ll go to a different dealer next year when I upgrade my wife’s BMW X5. More

quality fast and trust worthy this is our 2nd time buying from greg - he is so helpful, trustworthy and gets we don't want to waste any time so helps it go as fast as possible. cou this is our 2nd time buying from greg - he is so helpful, trustworthy and gets we don't want to waste any time so helps it go as fast as possible. could not recommend him more More

Excellent service! South Shore BMW made the purchasing process very easy. I set the specs online and sent them the report. They got everything right and delivered the ca South Shore BMW made the purchasing process very easy. I set the specs online and sent them the report. They got everything right and delivered the car to me at home. The only thing that I had to do is call my insurance company and write a check for the car. I'm a very satisfied customer. More

2020 M550i Fantastic experience with Svet and team at South Shore BMW! I took delivery today of my new car and and was treated well by the team including Sales, Fantastic experience with Svet and team at South Shore BMW! I took delivery today of my new car and and was treated well by the team including Sales, Genius and Business teams! More

Service excellence focused on the customer’s needs When an alert appeared on my dashboard and I called BMW and talked to Frank Brancato he first put me at ease about the problem, fully understanding th When an alert appeared on my dashboard and I called BMW and talked to Frank Brancato he first put me at ease about the problem, fully understanding the technical significance, set about arranging a service appointment. He then was interested whe I mentioned two additional problems with the car, listening patiently and again displaying both technical understanding of the problems and sensitivity to his customer, me, and my needs. He set me up to get loaner car. Finally he called regard a potential problem they had seen in a tire. He was outstanding. The check-in person in the garage, the loaner car person, and the checkout person were all knowledgeable of their jobs and pleasant in dealing with me their customer. More

I was in and out quickly at drop off and pick up. Car was ready and cleaned inside and out. Excellent service experience. Love the car ready and cleaned inside and out. Excellent service experience. Love the car More

The team at South Shore did a great job of answering all of our questions and helping us get into a new car. They made the trade in process seamless and I would highly recommend them to anyone in the market of our questions and helping us get into a new car. They made the trade in process seamless and I would highly recommend them to anyone in the market for a new car or suv. More

Purchasing a vehicle at the dealership was a very pleasant experience! All of the people we worked with were very attentive, knowledgeable and really worked with us every step of the way! Everything pleasant experience! All of the people we worked with were very attentive, knowledgeable and really worked with us every step of the way! Everything from start to finish was smooth, there were no hidden fees or surprises that came up after we agreed to purchase the vehicle !! Great experience already recommended them and will definitely continue to recommend them !!! More

Wouldn't Go ANYWHERE Else! Absolutely THE BEST BMW service center I have EVER been to.....and I have been to MANY of them! They always seem to resolve issues that other BMW Serv Absolutely THE BEST BMW service center I have EVER been to.....and I have been to MANY of them! They always seem to resolve issues that other BMW Service Centers are not able to... They also have a TOP NOTCH shop foreman! I forget his name(pardon please)....but this guy KNOWS BMWs....and is easy to deal with! Also...the new shop manager (Thomas T.) was VERY helpful as well. And of course, Meg and Brett....my service advisor. Many Thanks To ALL.... "Hats Off"! Phil May More