BMW of Rockland

Had a great experience! My Salesman Owen Martin was very helpful. He got it all Together, so I could get the car that day. My Salesman Owen Martin was very helpful. He got it all Together, so I could get the car that day. More

We waited for our car to be inspected and have the oil changed. Everyone we encountered was professional and attentive. The waiting area was comfortable and they were transparent about their pricing every changed. Everyone we encountered was professional and attentive. The waiting area was comfortable and they were transparent about their pricing every step of the way. Great experience overall! More

Great customer service experience. Highly professional team. I strongly recommend them. I will definitely come back. Highly professional team. I strongly recommend them. I will definitely come back. More

Great Service easy appt making . Explanation of service was awesome . Text about how your car rated in inspection. Explanation of service was awesome . Text about how your car rated in inspection. More

The servicing dept is a total money extortion scheme of BMW and the agents are insensitive. They charge you 10x for a simple work and once you finalize the pricing in the end there are more surprises which BMW and the agents are insensitive. They charge you 10x for a simple work and once you finalize the pricing in the end there are more surprises which were never disclosed before. They do not honor their word as well, promised to give me discount on the whole bill and only gave me a discount on one component and refuse to accept that they ever said that. Absolutely terrible never going to BMW Southshore again. More

Great dealership, fast, friendly service. Very thorough and explaining repairs. Would highly recommend to anyone Very thorough and explaining repairs. Would highly recommend to anyone More

Everyone means well and is nice enough, but certain things take a long time. For instance when you pick up your car, it seems you will wait 10-15 minutes for it. I’ve been in twice in the last 4 months things take a long time. For instance when you pick up your car, it seems you will wait 10-15 minutes for it. I’ve been in twice in the last 4 months, and they never seem to have my extended warranty available which forces me to get it from the dealership from which I bought it and give to the rep at Rockland. How does a BMW dealership not have a copy of my extended warranty? So odd. When my car was in recently, I called multiple times for its status and the hold times were in the 29 minute range. I drove over to see my rep, he was on his days off (why didn’t his VM say this?)- no other rep could help me. So overall service hasn’t been great. More

Tim was awesome! He really cared and took care of me and my vehicle, and the time it would take to have service. Thanks Tim! He really cared and took care of me and my vehicle, and the time it would take to have service. Thanks Tim! More

The director of sales ed is very ignorant and unprofessional. I set an appointment to look at a used vehicle on there lot and after test driving the vehicle and discussing pricing he was upset I unprofessional. I set an appointment to look at a used vehicle on there lot and after test driving the vehicle and discussing pricing he was upset I was not financing through them . Once he found that out he mad unreasonable offers to me to direct finance through them even though my decision was solely based on the interest rate I was getting . After leaving he called me and pulled a bully act and told me he was transferring the vehicle today knowing I wanted to purchase the vehicle . The vehicle has been on the lot for 79 days and after coming up with a deal with my separate financing he wants to personally make an issue for me by ironically needed the vehicle to be transferred today . I can’t believe the arrogance from a place of business that I thought were supposed to be professionals . I feel personally bullied because I chose what was best for me . More

Excellent service managers and Greg in sales is very diligent and helpful - good service experience diligent and helpful - good service experience More