BMW of Rockland

Friendly, down to Earth Service Advisor Had a pleasant service experience with my service advisor. Professional and courteous. Consistently kept me in the know regarding my vehicles status. Had a pleasant service experience with my service advisor. Professional and courteous. Consistently kept me in the know regarding my vehicles status. Was a little apprehensive about revisiting this dealership after not so great experience last year but will definitely continue to work with Frank Brancato going forward. Great service. More

Great I had a very seamless experience. Well organized and very professional. My vehicle could have been vacuumed to a higher level. No big deal but note I had a very seamless experience. Well organized and very professional. My vehicle could have been vacuumed to a higher level. No big deal but noted. More

Great experience Dealt with Cory Grover. Walked us through the sale. very knowledgeable and friendly. Genius was Chris Riley and the same could be said for him. Dealt with Cory Grover. Walked us through the sale. very knowledgeable and friendly. Genius was Chris Riley and the same could be said for him. More

Disappointed Came in on a Tuesday and was interested in an X6, asked for pricing after looking at the vehicle, was told I couldn't get until Thursday, never receiv Came in on a Tuesday and was interested in an X6, asked for pricing after looking at the vehicle, was told I couldn't get until Thursday, never received it. I suggest going to another BMW dealership, these guys are doing so well they don't even try to sell cars. More

IMPECCABLE As a BMW enthusiast and collector, I have worked with a number of BMW dealerships. This one is outstanding, and the people there go, both on a person As a BMW enthusiast and collector, I have worked with a number of BMW dealerships. This one is outstanding, and the people there go, both on a personal and professional level, far beyond anything that even a 5 star dealership would be expected to provide. Whether it be Ryan Sullivan, their Sales Manager, Tarek Mirshak, in Finance, of resident Genius, Yanni Rigas, or Alex Josephson, these people oversaw every last detail of my purchase. The car was a rare 128i 6MT with the M Sport Package, Dual Xenons, an uncommon, red leather interior with Space Grey, and Harmon Kardon. Despite them being besieged with 5-10 calls a day from local buyers, they upheld their promise to me, and fought the arduous battle with the State of Colorado to get the car registered. It would have been so much easier for them to have broken their word and sold it to a local buyer. When I arrived, everything they promised was delivered in full; the car was immaculate, detailed professionally, and in perfect running order. Upon discovering 3 subjective repair matters, they voluntarily opted, at no cost to me, and without prompting by me, to repair all of them. Even the Colorado (out of state) license plates were installed. I can't say enough for Ryan and his team here. Yes, even on the way home, I ran across a terrible BMW dealer; I have experienced some horrific ones and know the difference. More

Great Service I recently have been looking to switch from Lexus to BMW. Alex was the sales rep I started talking to during the winter. From the beginning he was exc I recently have been looking to switch from Lexus to BMW. Alex was the sales rep I started talking to during the winter. From the beginning he was excellent to work with and this weekend I completed a purchase of my new X5. The process was easy and all parties dealt with were helpful and honest throughout the process. Yanni helped with the technology and was extremely helpful as well. I enjoyed my experience and look forward to having a BMW for my driving experiences. More

Excellent Experience We had gotten frustrated with our aging BMW to the point we informed our trusted Service Advisor xx that, although we had enjoyed being BMW owners and We had gotten frustrated with our aging BMW to the point we informed our trusted Service Advisor xx that, although we had enjoyed being BMW owners and expected our next vehicle would probably be an X3 M40i, this latest vehicle would now force us to explore other makes. xx asked us to bring the vehicle in for a diagnostic for its latest continuing troubles and he would set us up with someone in Sales to have an X3 M40i available to test drive, just so we might be convinced to stay with BMW. Arriving the morning of the appointment, we were immediately attracted to an X3 M40i in a beautiful Carbon Black with all of the options we would typically want. xx introduced us to Alex Lam. Alex took some time with us to identify what we had driven in the past, what we were looking for in our next vehicle and how we would use the vehicle to make sure the vehicle we were interested in would meet our needs. We took the car for a test drive and Alex patiently answered all our questions, showed us most of the features available in the vehicle and let us drive it in a manner that we could be confident we would be happy with its performance. Soon thereafter, we agreed to purchase the vehicle. Alex put us in touch with Business Manager Paul Dumas. We established an instant rapport with Paul, discussing common experiences and acquaintances. As we discussed the financial obligations of the purchase and the available extras, Paul was most helpful. He provided the available options, answered any questions we might have had on each, and adjusted things as our conversations with him evolved. In the end, we were able to make what we felt were informed decisions and, more importantly, felt we were treated fairly. Taking delivery of the vehicle provided an opportunity to meet another professional, patient and helpful member of the South Shore BMW staff, Yanni Rigas. Yanni took us through and around our new vehicle. He explained each of the many features available and patiently set each of them up in a way that would provide for our ultimate driving enjoyment. Even more impressive, we found out that we had arrived a mere half hour before Yanni was supposed to go to home, yet his attitude was that he was there for as long as we needed to ensure we were comfortable with our new vehicle. We later experienced an issue with one of the fobs. Yanni assured us that he would take care of it and hours later he contacted us to let us know he had procured a new fob for us. From xx to Alex to Paul to Yanni, there was a consistent level of knowledge, service and professionalism that South Shore BMW should be proud to offer. They turned our disillusionment with BMW into, probably, our best car buying experience. They renewed our faith in the marque and in the car buying process. We are glad we had the opportunity to meet and work with these gentlemen and will highly recommend them and South Shore BMW to others. More

Another Great Experience I’ve been going to South Shore BMW for the past 15 years and it’s due to the continued great service. Bob Carpenter and Yannis Rigas understood my nee I’ve been going to South Shore BMW for the past 15 years and it’s due to the continued great service. Bob Carpenter and Yannis Rigas understood my needs from purchase to pick up and made the process a positive and seamless experience and that’s why I’m a loyal customer. More