BMW of Rockland

Beware of South Shore BMW!!! I realize how important it is to do research before bringing your car In for service, especially into South Shore BMW of Rockland. I brought my BMW in I realize how important it is to do research before bringing your car In for service, especially into South Shore BMW of Rockland. I brought my BMW into South Shore with the expectation they would deliver "World Class Service" as the advertise. My car was qualified for a class action suit against BMW for oil consumption, and was a free warranty service, at no cost to customer, yet somehow they still managed to charge me for it. My car is in good condition and fairly new and had no noises prior to bringing it in for service. On return of my car, the substandard repairs and negligence was obvious seeing they were supposed to be correcting the smoking from the tailpipe, per order of the warranty, and now was ticking from the motor and squealing. They have been evasive given me the run around thus far, and haven't been honest. I was told from xx, a service advisor that u would be charged 2 hours of diagnostic time as a formality to figure out what caused their repair to fail. That's 2 hours of diagnostic time on top of what I was initially charged for this free warranty work.The best they could come up with was their was metal in the motor. That's it!! Still haven't told me why!! The service advisor as well as the technician involved told me this isnt the first time they've seen this after completing this campaign and it's a common issue they have had to open PUMA cases for. So why is their metal shavings in my engine? I know why, cause they replaced several INTERNAL engine components. Valve seals, oil separators, oil return lines. oil return seals both turbo chargers, fuel pump and harness, auxiliary water pump, Vanos unit, solenoids, valve cover gaskets and the list goes on of components they replaced. All of these parts I listed are found INSIDE of the engine. I left several messages for the parts and service director Tom Toppan, whom never return MY calls. In a review my girlfriend left explaining her terrible experience he stated he explained what was going on but to whom? Certainly not to me, nor her so who did Tom Toppan talk to exactly? He boldly replied to the review saying that the repairs done had nothing to do with my engine. Now anyone reading this review think to yourself, If you went in for heart surgery and had a valve replacement done and felt an irregular beat or had complications what would you do? The fact of the matter is simple, this is the FIRST service ever done on the car since I've had this vehicle and South Shore BMW is the LAST dealership to service my car. I only was able to drive the vehicle 1000 miles since this took place. I would like some answers South Shore BMW of Rockland!!!! More

Refused to honor warranty I am filing a complaint in Hingham Ct for failure to repair vehicle while under warranty. Turbo issues for 2 years refused to repair again I am filing a complaint in Hingham Ct for failure to repair vehicle while under warranty. Turbo issues for 2 years refused to repair again More

Fast and accurate Easy to make appointment. I got appointment when convenient for me. Nice waiting area, good communication fast service, service advisor made sure I wa Easy to make appointment. I got appointment when convenient for me. Nice waiting area, good communication fast service, service advisor made sure I was in the loop. All I could ask for in a service appointment. More

Easy breezy beautiful All expectations were met and surpassed. Additionally every concern was verified and dealt with accordingly. Got my baby back in better shape than whe All expectations were met and surpassed. Additionally every concern was verified and dealt with accordingly. Got my baby back in better shape than when I brought her in. Brett was very attentive and made sure to keep me up to date on any and all news. More

Very kind They went above and beyond to keep me in my moms car. They were kind and compassionate. The tech detailed my car to make her look beautiful. Very goo They went above and beyond to keep me in my moms car. They were kind and compassionate. The tech detailed my car to make her look beautiful. Very good communication. More

So far so good Purchased our first BMW (X1) and was so happy with the sales team. Very respectful dealership, never felt pressured by anyone. Everyone happy to help. Purchased our first BMW (X1) and was so happy with the sales team. Very respectful dealership, never felt pressured by anyone. Everyone happy to help. Worked with Svet who was wonderful. Haven’t picked up the vehicle yet, but the sales and purchase process was without the usual car dealer stress that most of us hate. Wish I could recall all the names of the people that I’ve met; all great. More

Above and Beyond I had a back tire that was loosing air so I called and spoke to a very pleasant service professional who scheduled me to come in right away. While the I had a back tire that was loosing air so I called and spoke to a very pleasant service professional who scheduled me to come in right away. While there, I was told they also found a problem in my front tire that I didn’t even know was an issue. Thank you for taking the time to be so thorough and for your excellent customer service. I drove out with a super clean car feeling safer than ever! More

Outstanding Sales and Service Department I purchased a preowned 2014 X3 at the end of December 2018. When I was noticing some grinding coming from the brakes in April, they performed the brak I purchased a preowned 2014 X3 at the end of December 2018. When I was noticing some grinding coming from the brakes in April, they performed the brake service at no charge. Thank you! More