BMW of Roseville - Service Center

The website had a coupon on oil change, but when i got there they stated it wasn't for any M vehicles which they could have easily stated on the coupon the exclusions. Anyways they were nice to provide me there they stated it wasn't for any M vehicles which they could have easily stated on the coupon the exclusions. Anyways they were nice to provide me with a water bottle as i waited there i had an appointment but still took 2 hrs. When it was finished i was told to wait outside which i waited another 20 minutes in the freezing cold before the driver showed up with my car. Overall its my first experience with a bmw dealer for service and i think i will try a different one to compare level of service. More

I rate my overall appt as good. It was easy to setup my appt and pay for my invoice using the online portals. And, my service rep, Nelson, was helpful answering my questions and wal It was easy to setup my appt and pay for my invoice using the online portals. And, my service rep, Nelson, was helpful answering my questions and walking me through the work being done on my car. I also appreciated the video from the technician walking me through the results and suggestions-nice touch! More

It is a pleasure to deal with this Dealership. Specifically speaking their Service Advisor, Mr. Nghia Nguyen. This man responds to any concern, and makes it right. I always trust their work, and i Specifically speaking their Service Advisor, Mr. Nghia Nguyen. This man responds to any concern, and makes it right. I always trust their work, and if there is a problem they fix it. Thanks BMW Roseville. More

Customer service was not bad but could have been better. Dealership was clean and offered coffee but had no sugar. Dealership was clean and offered coffee but had no sugar. More

I found out something wrong with my rear right tire and dropped off my car at the services department without any appointment. Nghia Nguyen is my services advisor and he ordered a brand new tire for replac dropped off my car at the services department without any appointment. Nghia Nguyen is my services advisor and he ordered a brand new tire for replacement and get it fix the next day. He is very friendly and knowledgeable. For sure, I would come back again for my future services because of him. Thanks Nghia! More

My experience at the service department was excellent. My staff representative was Ms Laura and she was extremely helpful and kind. She provided with all the necessary information and makes visit very ple My staff representative was Ms Laura and she was extremely helpful and kind. She provided with all the necessary information and makes visit very pleasant and easy! More

A very satisfying visit as it has been for the last 10 years. Chris Cubberly the Service Consultant is helpful and explains all aspects of the work. Great to deal with. A small hiccup this time was when years. Chris Cubberly the Service Consultant is helpful and explains all aspects of the work. Great to deal with. A small hiccup this time was when I got my car back the windows were a mess water marks and an oily residue inside and out. Syl Nicholson More

Only know about the service dept and they are very customer oriented. Service is detailed and thorough explaining what has to be done. Jeff Brown is my service tech and I am very pleased. customer oriented. Service is detailed and thorough explaining what has to be done. Jeff Brown is my service tech and I am very pleased. More

Excellent professionally done work in timely matter. I would recommend this dealer for any services needed to BMW owners. I would recommend this dealer for any services needed to BMW owners. More