BMW of Roseville - Service Center

Once again Laura did an excellent job taking care of me. She went above and beyond. She has made sure that I have a loaner. She went above and beyond. She has made sure that I have a loaner. More

I’ve had three breakdowns in the past two years, twice requiring a tow. Each repair was in the four to five hour range but each time the repair took two or three days. I like my independent shop for most requiring a tow. Each repair was in the four to five hour range but each time the repair took two or three days. I like my independent shop for most maintenance, but sometimes I can’t get in there and have to go to the dealer. While the dealer does good work, the downtime is much more than my Indy shop. The cost at the dealer is easily 1/3 more and They always find other catastrophic repairs they claim are “needed.” My primary mechanic always dispels those recommendations and gives me reliable advice as to what actually needs repair. Also, the hold times in the phone is unbearable. Is this Covid understaffing? More

Car was in for brake pad service. Advisor was excellent to work with, and car was ready when promised. Some right rear brake squeal present at times under light load. Advisor was excellent to work with, and car was ready when promised. Some right rear brake squeal present at times under light load. More

Quick friendly service from Nghia. Car was clean and charged when returned to me. All services were completed. Highly recommend. Car was clean and charged when returned to me. All services were completed. Highly recommend. More

Fare price for break service and oil change. Friendly service manager. Provided a video inspection underneath the car. Friendly service manager. Provided a video inspection underneath the car. More

Great job keeping me updated on the status of my car and my repair work. my repair work. More

Nice dealership with friendly people and a good snack selection. The coffee was good too. I had an appointment at 7:20 but wasn't called in till after 8 which was a Little annoying. I had a different adv selection. The coffee was good too. I had an appointment at 7:20 but wasn't called in till after 8 which was a Little annoying. I had a different advisor this time and I came in for a oil change. All of a sudden I had recommendation to do $1800 repairs. I said no but was happy to join the $199 oil change plan he recommended an added a lubricant that he recommended as well. After waiting for 3 hours , the advisor comes to get me but tells me that I was 4 months shy from qualifying for the $199 oil change through bmw. He then proceeds to tell me that now with one oil change, my total was $188. I wish he told me earlier and not after he did the repair. It was a deal with it kind of moment. I loved that dealership and would drive from west Sacramento to go there because or my previous advisor Laura. Now , I’m not so sure. More

Quick and easy scheduling and check in. Service was reasonably priced for the necessary work. Service was reasonably priced for the necessary work. More

From the moment you drive in to the moment you drive out, regardless of if you are getting a new BMW or an 18 year old BMW serviced you and your BMW are treated with respect. Nghia is a pleasure to work with regardless of if you are getting a new BMW or an 18 year old BMW serviced you and your BMW are treated with respect. Nghia is a pleasure to work with and is very knowledgeable, he keeps you well informed of the progress and details of your service request. We started going to Roseville BMW after multiple bad experiences with a closer dealership, and haven't regretted the switch one bit. More

Nghia Nguyen was very helpful as a service provider. Was always on top of updates and made sure everything went well! Was always on top of updates and made sure everything went well! More