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BMW of Roseville - Service Center

Roseville, CA

4.7
454 Reviews

454 Reviews of BMW of Roseville - Service Center

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March 17, 2022

Professional and Courtesy, work was done on time, experience was really good. Nice to have a loaner car to use. More

by lindakessemeier
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Brown
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Mar 20, 2022 -

BMW of Roseville responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help! Take care!

Mar 20, 2022 -

lindakessemeier responded

Service was on time and professionally handled. Very happy with the experience.

Mar 20, 2022 -

lindakessemeier responded

Thank you. The service went very well. Timely and professional.

March 15, 2022

Great place to bring your car! Very helpful and honest people. I will be going back for anything that might need to be done with my BMW. More

by Ajbauer24
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher
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Mar 19, 2022 -

BMW of Roseville responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Thank you so much for being one of our valued guests and we look forward to your next visit!

March 14, 2022

Roseville BMW is always efficient and thorough in their servicing. Professional. Good with arranging an Uber for me while car was being serviced. More

by elysewarner
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nghia
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March 10, 2022

I really like the service the work nice they didn’t have waiting that long I liked the lounge area and Ms Stevens was extra nice and helpful . More

by Anthony Townsend
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ms stevens
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Mar 11, 2022 -

BMW of Roseville responded

Hi Anthony, thank you for your positive review. We're happy to have been of service to you. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

March 04, 2022

Service rep did not follow through with calling me to advise on services and didn't call me with an update when the vehicle' would be ready. Shoddy car wash with dirt left on windshield. More

by PattonS
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Elizabeth
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Mar 08, 2022 -

BMW of Roseville responded

Hi, we regret your experience with us here but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (916) 790-1990 to discuss what we can do to help.

March 03, 2022

The overall customer service was above average. However, the dealership failed to let me know how long the recall service and software updates would take, which caused me not to have enough time sc More

by Grijalva.Marc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Moon
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Mar 05, 2022 -

BMW of Roseville responded

Hi, thank you for taking the time to share your feedback with us. Don't hesitate to call us at (916) 790-1990 if you ever need anything. Be safe on the road!

March 03, 2022

The dealership is clean and nice. The staff are attentive to your needs and helpful. More

by Karrag268
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
N. Nguyen
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Mar 06, 2022 -

BMW of Roseville responded

Hi, thank you so much for your positive comments about BMW of Roseville! Please let us know if there is anything else we can do for you; we are more than happy to help!

March 02, 2022

James is great! Always cordial and kind. He keeps me updated and contacts me if there are any changes with my car. More

by Sandrayates
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James
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Mar 06, 2022 -

BMW of Roseville responded

Hi, thank you for your kind review; we are happy to pass along your comments to James here at BMW of Roseville! We always strive to provide personable and excellent customer service. Thank you again for the review!

February 26, 2022

Excellent service and customer care. Service people go beyond what is necessary. I was given a courtesy car to help me with a personal issue. More

by Mercerkw
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Foures
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Mar 01, 2022 -

BMW of Roseville responded

Hi, thank you for your positive review. We're happy to have been of service to you. Drive safe, and we'll see you on the road.

February 24, 2022

good staff at the service department no issues for what I went in for today More

by jv004
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Nhieg Nguyen
Report | Print
Feb 27, 2022 -

BMW of Roseville responded

Hello, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help! Take care!

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