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BMW of Roseville - Service Center

Roseville, CA

4.7
451 Reviews

451 Reviews of BMW of Roseville - Service Center

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December 25, 2021

This is a nice dealership. Liz in the service department is great. Just wish they would have have informed me that my warranty was up and offer to renew. $1,100 for routine maintenance is mind blowing, that More

by Mikerodier
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Elizabeth in the service department
December 24, 2021

The visit went off without a hitch! Friendly and professional service advisor and the work was "as requested". Picked up a clean and repaired car the next day! More

by rssprenkel
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Nghio Nguyen
December 23, 2021

James in service was great. He was knowledgeable and very courteous. He kept us informed and delivered as promised. A pleasure to deal with. More

by rjhigginswd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Foures-Moon, Service Advisor
December 23, 2021

James, the service advisor was great to work with. He was knowledgeable and ensured they replaced parts only where required. I would seek him out next time for my service visits. More

by vivgheg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Moon, Sydney Thorp
December 20, 2021

Reps are very professional and friendly. Very accommodating, clean facility. Free snacks while you waiting. More

by angeloandres68
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Laura Stevens
December 19, 2021

The minute I pulled up to the dealership I was being helped immediately I met my service manager who was very helpfulThroughout the process I plan on returning to the dealership for my next service than More

by bruce Gehrels
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
James Moon
December 19, 2021

Service delivered as promised without any complications. Service advisor very professional and courteous throughout the entire experience. More

by rocko
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sydney Thorp
December 15, 2021

As usual, I had a great experience with this dealership. Chris is charming and took very good care of my beautiful BMW and me! More

by Julienne Buxton-Wisniewski
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Christopher Cubberley
Dec 17, 2021 -

BMW of Roseville responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

December 14, 2021

I took my xar for oil change. Had an appointment and had to wait about 15 minutes before I was even welcomed. I had ta ask for assistance. No one wanted to assist since I had a voucher. After 4 hours, I c More

by Boropeza
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Sydney Thorp
Dec 17, 2021 -

BMW of Roseville responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (916) 790-1990 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

December 13, 2021

Chris was great! Love the new video of service and prompt follow up. Thank you! More

by megsayles1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chris
Dec 15, 2021 -

BMW of Roseville responded

Hello, we're happy you found our staff to be so supportive during your experience here at BMW of Roseville. We are always more than happy to assist you if anything else comes up. Take care!

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