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BMW of Silver Spring - Service Center
Silver Spring, MD
435 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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435 Reviews of BMW of Silver Spring - Service Center
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June 12, 2025
If you want someone who will the extra mile to help you, please find Joy. She is the best!!!!!!!!!!!!!! Joy thanks for all that you do. please find Joy. She is the best!!!!!!!!!!!!!! Joy thanks for all that you do. More
by dbamta
June 03, 2025
Joy Chilcoat is the best service employee ever. She cares about the customer first & it satisfaction. She cares about the customer first & it satisfaction. More
by cchester5
Employees Worked With
May 30, 2025
My windshield was recently replaced by the excellent team. Thank you for the service provided today. team. Thank you for the service provided today. More
by Mey-Lyn
May 01, 2025
I have been going to BMW of Silver Spring to service my BMWs for 20 years and I have always had good experiences. Brandi Rodgers has been my service advisor for several years. Brandi is very professional a BMWs for 20 years and I have always had good experiences. Brandi Rodgers has been my service advisor for several years. Brandi is very professional and clearly explains my options for routine service and/or other needed work. More
by Sue328
Employees Worked With
April 30, 2025
I always enjoy the Service Tech Video. He’s always informative and precise. It was necessary to have my car picked up by AAA Towing and delivered to BMW of Silver Spring. Surprisingly, she He’s always informative and precise. It was necessary to have my car picked up by AAA Towing and delivered to BMW of Silver Spring. Surprisingly, she wouldn’t start. I called Brandy in the Service Center..She was comforting.. I stopped worrying.. She kept me updated and was reassuring. When I picked up my car, the Service Cashiers were friendly and professional. The young man that delivered my car offered to drive my car out of the garage..He was courteous and opened the door for me. As a senior I take notice and applaud younger generations who take time to be not only professional, knowledgeable and helpful, but also thoughtful. More
by MISS GAIL
Employees Worked With
Other Employees :
Service Technician, Service Cashiers, Service Valet
April 30, 2025
What can I say? Joy is the best service provider at BMW Silver Spring. I have been following her from Rockville per a friend's recommendation. Joy is the best service provider at BMW Silver Spring. I have been following her from Rockville per a friend's recommendation. More
by bobbyjae
Employees Worked With
April 24, 2025
A++ rating for Joy Chilcoate for problem resolution, responsiveness and followup. Also, Ron Ptak, the service manager, is the gold standard for customer service satisfaction. I've been bringing my ca responsiveness and followup. Also, Ron Ptak, the service manager, is the gold standard for customer service satisfaction. I've been bringing my car to this dealership since 2014 and I appreciate the service I've received there. More
by strlngslvrrse
April 10, 2025
Rachel Rhea been my service writer for long time. Great! Friendly and rapid even without an appointment (needed two front tires). Great! Friendly and rapid even without an appointment (needed two front tires). More
by sloop.johnb.5
Employees Worked With
April 08, 2025
Ann Baker is my new Service Advisor. It was a pleasure working with Ann today. She was pleasant, patient, thorough, and made me feel welcome and comfortable. She was extremely helpful It was a pleasure working with Ann today. She was pleasant, patient, thorough, and made me feel welcome and comfortable. She was extremely helpful with my questions. I hope I am able to work with Ann the next time I use BMW Silver Spring service. Thanks Ann! More
by Dulles
Employees Worked With
