BMW of South Miami

Brought in car for squeaky brakes and engine noise. I Brought in car for squeaky brakes and engine noise. I was told by the sevice manager that BMW's were built to be driven on the autobahn, and we're Brought in car for squeaky brakes and engine noise. I was told by the sevice manager that BMW's were built to be driven on the autobahn, and we're not designed specifically to be driven by safe drivers in Miami traffic. Therefore, the brake noise was caused by my safe driving and the issue did not qualify for repair under warranty. (whatever that means.....?!) I was told that the engine noise was normal, so I inquired why other cars in the pick up area were not making the same noise. I was told that my car was the cheapest model that BMW sells, therefore I should not expect it to sound like the other more expensive models in the service center. (FYI: I owned this car, which I purchased new, for two years before the noise occurred, and have always serviced the car on time and it is still under warranty.) I subsequently took the car for service elsewhere and was informed that the oil had not been changed as I had requested by South Motors, and this was the cause for the engine noise. FYI - Thanks to many bad experiences with South Motors, I have since traded my BMW in for a Mercedes with European Delivery. The level of respect and service we have received from the MB dealer is exceptional. Due to the rude, slow, and dishonest treatment by South Motors, our family will not purchase another BMW. More

This is the worst dealer I have ever visited. I could This is the worst dealer I have ever visited. I could not say that I am dissatisfied with the sales experience, actually I am very disappointed with This is the worst dealer I have ever visited. I could not say that I am dissatisfied with the sales experience, actually I am very disappointed with this dealer and the sales policy I had to face when I pass by over there to check my lease renewal possibilities. Sincerely, I really believe that I was not asking anything ridiculous or insane. Right now I am not linked to the auto industry but in the past I worked for more than 10 years for Mercedes Benz and I really know how professional the German people are. I am pretty sure they would love to know my impressions on this dealer. When I left your dealer, me and my wife felt that we left a low key dealer, a simpler one, not a BMW one. At this point, I don't know if we really want to drive a BMW in the future, all we heard when we lease this one were pure lies. We are very sorry about this. Hopefully, you will be able to do something for your future clients, because this one I do not think will be one anymore. More

The service department is the worst. On multiple occasions I have taken my car in for repairs only to be told that they could not even find the issues that I needed fixed. On the last visit, my eng occasions I have taken my car in for repairs only to be told that they could not even find the issues that I needed fixed. On the last visit, my engine was making abnormal noises, and the service adviser told me he could not hear them. When I picked up the car, the other service people could all hear the noise, but the service adviser was not in to hear it. The other people, including the service manager then proceeded to question me, first about when my warranty was up, then if I was the original owner and then if I was using the right type of gas (implying that I was too stupid to keep the car running properly and the noise was my fault). After I told them that I still had time on the warranty for the car I had bought there two years ago, and that I only used premium gas, they told me that the noise was normal. In the end none of the issues I had with the car were addressed by the staff. I will never buy another car from South Motors or any of their associated dealerships. More

Worse service in Miami. Managers are lyers! the overpromise things and they never come through. When you take your vehicle to service all they do is to reset the service engine check light. they do overpromise things and they never come through. When you take your vehicle to service all they do is to reset the service engine check light. they dont even change the oil. I DO NOT recommend this place to anyone. More

South Motors has one of the worst reputations in Miami. Dishonest dealership. Terrible service department. Don't honor warrenty. If you want a BMW go to Braham Motors or any other dealership. Just don't go Dishonest dealership. Terrible service department. Don't honor warrenty. If you want a BMW go to Braham Motors or any other dealership. Just don't go to South Motors. Dispicable sales people. Terrible terrible service department. More

Ignorant sales people. Phone calls never returned. Ignorant sales people. Phone calls never returned. Lying & Cheating Managers. The agreed upon price mysteriously bumps up when the Purchase Documen Ignorant sales people. Phone calls never returned. Lying & Cheating Managers. The agreed upon price mysteriously bumps up when the Purchase Documents are presented - and ofcourse, the Managers have 'Gone' by then. I like Beemers, but would rather switch to a Yugo if I have to deal with this bunch again. More

What an experience,after leasing what they called a great deal my car broke down again and again after many visit of horrible service and terrible communication I accused them with Lemon Law and filling a fo deal my car broke down again and again after many visit of horrible service and terrible communication I accused them with Lemon Law and filling a former complaint with my lawyer they finally agreed to help. LIES this dealer does not want to help you they want to make you think your crazy. Two other friends also purchased cars here that also broke down-it seems their answer to everything is = it is a computer issue we will reprogram it and you will have no more problems... after a whole year of stress, unaswered calls and change of stories within the managers and salesperson finally they pulled me out of my lease. The start of it is always great but keeping your business is what matters. I would never reffer any of my friends here. try out the other vehicules in their class and you will be surprised,"other dealers realy stive for a 5" and you better not give less than a five because Jhonny over in service will call and thretend you. do not ever buy a car here if you decide to and begin to have problems with it you are better off paying lawyer fees than dealing with this type of incompetent staff. More

These guys used to be pretty bad but what a turnaround over the last 6 months. Must of had a serious wake-up. Definetly a first rate service experience on my last two visits, the partners in my firm agr over the last 6 months. Must of had a serious wake-up. Definetly a first rate service experience on my last two visits, the partners in my firm agree More

I have to go to this dealer for service of 3 cars. It is the worst dealer I have ever dealt with. We just bought a new car and made an offer on a car. We were not happy with the trade in value and lack of the worst dealer I have ever dealt with. We just bought a new car and made an offer on a car. We were not happy with the trade in value and lack of discount on the new car. We went to the other dealer in town, bought the exact same car and saved $3000! Forget about service. No one answers the phone and there is no way to get thru. More

WHERE ARE THE ZEROS ON THIS SCALE? I didn't realize Walmart is allowed to sell BMWs? Can you supersize my 750LI with a bright smile and a bunch of moronic idiots who can't even form a complete sentenc Walmart is allowed to sell BMWs? Can you supersize my 750LI with a bright smile and a bunch of moronic idiots who can't even form a complete sentence without babbling out a bunch of car guy sales phrases. I took a quick walk in the service department on my quest for the best BMW dealership in South Florida. And I pretended to need an appointment. They told me they wouldn't even service my vehicle if I didn't buy there number one and number two, they said it would be 30 DAYS BEFORE THEY COULD SEE ME! WHAT THE HELL WOULD I DO IF THERE WAS A PROBLEM WITH MY CAR? BMWs are the best cars on the planet but they have been known to have an engine light come on. 30 days until service? I feel like ripping down the BMW signs and putting up a walmart sign with 99 cent televisions instead of the worlds finest automobile. I would not be caught dead in that dealership ever again! More