BMW of South Miami
Miami, FL
Hours
Sales/Showroom
Monday 9:00 AM - 9:00 PM
Tuesday 9:00 AM - 9:00 PM
Wednesday 9:00 AM - 9:00 PM
Thursday 9:00 AM - 9:00 PM
Friday 9:00 AM - 9:00 PM
Saturday 9:00 AM - 7:00 PM
Sunday 11:00 AM - 6:00 PM
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 4:00 PM
Sunday Closed
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While a financial resolution was eventually reached, the customer service experience was incredibly frustrating. Upon taking receipt of my brand-new vehicle from BMW of South Miami, I discovered window tint customer service experience was incredibly frustrating. Upon taking receipt of my brand-new vehicle from BMW of South Miami, I discovered window tinting and interior staining—neither of which I ordered or expected.When I immediately reached out to my salesperson, I was told it was my responsibility to pay for the removal and detailing since the vehicle had already left their lot. Seeking advice, I took the car to my local BMW dealership, and they agreed that I needed to continue pursuing a resolution directly with South Miami.I then filed a formal claim with BMW corporate. It took a significant amount of my time, effort, and constant pushing just to get the South Miami dealership to cooperate. After making me jump through endless hoops, they finally agreed to cover the cost of the tint removal and a full detail. A customer buying a brand-new luxury vehicle should never have to fight this hard to fix defects present at delivery. They should have addressed these issues right away instead of giving me the runaround. More
Follow up and calls were very professional. My advisor was also very professional and explained in detail the reason for the recall. I was given a rental and bmw cover it My advisor was also very professional and explained in detail the reason for the recall. I was given a rental and bmw cover it More
Rodrigo was the best! He provides great customer service! He listened to my concerns on my X3 and provided a solution. Thank you Rodrigo! He provides great customer service! He listened to my concerns on my X3 and provided a solution. Thank you Rodrigo! More
I can't say enough good things about Gabriel and my interactions with him. He made the sometimes difficult task of buying a car very easy. He was extremely professional and attentive throughout the pro interactions with him. He made the sometimes difficult task of buying a car very easy. He was extremely professional and attentive throughout the process, offering exceptional customer service. Will definitely work with him again once its time to purchase another vehicle! More


