" i Friendly"
I have had service on my '17 BMW 3 series . It needed tires etc . Disappointed that they only lasted 27K but they handled the repair well . Expensive ? Oh yeah but it was perfect after they finished . they did find bubbles in the outer wall and that would have been a possible blowout problem . Also got a manicure while there . it was the most expensive one ever !!!I am waiting for my new 2020 to be delivered but i am sure this virus is holding-it up !!
- Won deal
I own several BMW’s including the new 2019 Competition BMW with that said I have been a loyal BMW customer for years. Competition BMW and Habberstad Have been my go to dealers for years. This time I needed a BMW for my daughter as it was her birthday and didn’t see anything that I was interested in at Competition so I contacted Southampton BMW. Scott answered the phone and said he didn’t know what they had was busy and needed to call me back. He contacted me about a loaner 440 they had and asked me to come down there to see the car and so they can see one of my M5’ s I was trading in. When I arrived Scott said that the car was not there it’s was given to someone Couple days ago who was getting their car serviced. This is after I drove 45min to get there. My wife and I were disappointed because we planned to give this to my daughter on her birthday. We then had him print out the profile of the car so we can wrap it up and give her that. This took place on a Thursday. Scott stated that he would have the Sat and possibly could have it prepped for pick up Sat but if not definitely Monday. I stated we worked on Monday Sat would be better. He said he would follow up with me Sat to let me know. I spoke with him on Friday he said they would have the car tomorrow but still not sure if it would be ready Sat but would call me in the morning for update. Sat came no call from Scott. I waited till late afternoon because if we were going out there we needed to know. I called into the dealer another salesmen said Scott wasn’t in he was at a funeral. How did he not know Friday Night he had a funeral Sat? Any way either way fine. I left him a message then spoke with finance manager. She stated the car was there but they needed to take it out of loaner status lol and prep car. Monday came no call from Scott. I waited again till late in the day. Called in again Scott said the car was not there. And he didn’t know when it was going to be there this is after he knew it was a gift and gave my daughter the profile as we discussed it with him and assured us he would have the car. I contacted the General Manager to see if he could leverage his influence to get the car back since Scott wasn’t able to. The General Manager apologized and said he would get the car back and his sales manager and Scott would call me that evening. Never received a call, next day no call either. I contacted the General Manager again he called back and said they should have called you and he will call them on there cell again. Next day both sales manager and Scott off again no call finally On Wed after no calls back I called in and spoke to another sales guy he said yes they have the car here. I call yet again to find out are they preparing the car. Still no call from Scott or sales manager. General Manager calls leaves message now saying looks like Sat. I leave Scott a message stating he has not called me back he is keeping me in the dark and it’s over a week. Scott still doesn’t call back. I then cal again finally get Scott in the Phone Friday and he stated the will be ready Sat 4pm because he is leaving at 5. This is now over a week 9 days for them to get a car and prep it. He then calls me Friday night on speaker phone and asks did we have a time set for Sat? I’m thinking are you kidding me. I said earlier the better he then stated 1 pm I said ok. Sat morning he emails be can you confirm you are no longer interested in this car we have other people interested. I ask him what triggered him to send this email and he states I didn’t get insurance binder and insurance companies are closed in Sat. This guys is out of his mind. I said no insurance companies are not closed on Sat. This is a guy in the car business I called the insurance company and sent him bins within 30 min. This is guy is the exact person who gives the used car salesman the name greasy loser. Have some pride in your work and develop integrity. After all my years of buying and leasing cars this is the worst BMW experience I ever had. I work in the corporate world and own several business if This was my work ethic I would have been fired or if my employees did this I would fire them. Guess this is why there are successful people and then losers
I'm 74 and been to many dealerships in my life. Everth Alvarado gave me the best, most courteous, most efficient service I have ever had. He is a tremendously valuable member of your dealership. KEEP HIM!!
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