
BMW of Temple
Temple, TX
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
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I just purchased my third and fourth vehicles from Garlyn Shelton. (The first two were Volvos.) Three of these purchases were made with Sales Consultant Jonathan Aluiso. Two of the sales required searching Shelton. (The first two were Volvos.) Three of these purchases were made with Sales Consultant Jonathan Aluiso. Two of the sales required searching and some effort on Jonathan's part, and he came through like a champ! I couldn't have been any more pleased with each of these purchases! The entire team at the BMW store were fantastic. The General Sales Manager Jake, and Sales Manager, Andy Whitfield were both very easy to work with, and I simply can't say enough positive things about Jonathan Aluiso! I went to BMW of Temple late on a Saturday afternoon and left with a new Z4 that night. Though late in the evening, Jonathan spent a lot of time patiently going through the vehicle's numerous features. The titling and registration were completed very promptly and Jonathan's follow-up communication is excellent. I scheduled a time to have my new plates put on and do a features follow-up with Matt, the BMW Genius, after the purchase. In the interim, my wife's XC60 was totaled. I mentioned this to Jonathan, and he went out his way to help her in a difficult time. Though her intentions were to purchase another XC60, she ended up purchasing a BMW X3 with Jonathan, and she couldn't be happier. In my experience, this is the place to go for a new car purchase. The team at BMW of Temple are obviously in the business of sales, but they conduct their business with genuine concern for the customer. I enjoyed being able to get a fair purchase price without a hassle, easy financing, titling and registration with Andy, and the follow-up communications and processes have been great! I really can't see myself purchasing from anyone else. More
Great experience! This was my first BMW purchase and Nick was my salesman. He really catered to the needs of what I was looking for in my next vehicle. He was thorough and pleasant. Felt more like I was buyi was my salesman. He really catered to the needs of what I was looking for in my next vehicle. He was thorough and pleasant. Felt more like I was buying a car from a friend more than a stranger. Thanks guys! Loving my car more each day! More
Terrible Dealership The finance manager doing our paperwork asked us to purchase an extended warranty at a fantastic price, we declined! He was very pushy and we decline The finance manager doing our paperwork asked us to purchase an extended warranty at a fantastic price, we declined! He was very pushy and we declined 3 more times before we had to say NO! He became obviously angry and very rude. We wrote our check and we were happy to just leave. Not getting five minutes down the road, we were called back because the paperwork was all messed up, his fault and the entire contract had to be redone. A couple weeks later we received our title in the mail. It showed our brand new 2020 330I to have 108 thousand miles on it!! The car we purchased CASH only had 18 miles when we drove it off the lot. We contacted BMW of Temple to have them correct the mistake that THEY made and we were told sorry, you will need to go to the DMV and surrender your title and apply for a new one. Biggest hassle EVER! Over four hours of my time to take care of the finance mangers angry mistake just because we did not take him up on his extended warranty offer! Love the new BMW but should have stuck with Mercedes! This issue has been very frustrating, time consuming and extremely unprofessional on the dealerships part. More
POOR COMMUNICATION BETWEEN THE DEALER AND BANK STAFF When I purchased my BMW, I bought the GAP Ins. I traded in my vehicle , so I requested my GAP Ins Refund and sent in the paperwork that I was told to When I purchased my BMW, I bought the GAP Ins. I traded in my vehicle , so I requested my GAP Ins Refund and sent in the paperwork that I was told to do so that I could receive my check with in 6 weeks and it has been 5 months and I still have not received it. I have contacted the dealer and the finance department and all they tell me is that it's on the way. If anyone knows what else to do so I can get me check, COMMENT BACK!!!!!!! PLEASE...... More
Top Notch Experience I walked into BMW of Temple and had my eye on a beautiful Mercedes.I was greeted with excellent customer service when was introduced to Trevor as my s I walked into BMW of Temple and had my eye on a beautiful Mercedes.I was greeted with excellent customer service when was introduced to Trevor as my salesman. He exceeded my expectations The process of getting approved was appeased by the personable Trevor. He made the process easy and comfortable to deal with. I recommend anyone to BMW of Temple for their next vehicle purchase for a top notch experience! More
Quick response times! I called BMW of Temple and immediately was greeted with what I could tell was a smiling person on the other end of the phone. I believe their calls g I called BMW of Temple and immediately was greeted with what I could tell was a smiling person on the other end of the phone. I believe their calls go to a main source so no call is ever missed. Scheduling an appointment is always a breeze, I wouldn't take my BMW anywhere else. I have worked with Cat, Kaitlyn, and Bart - all of which are exceptionally knowledgable on products as well as honest and take pride and integrity in their work. More
Excellent service all the way around Had a great experience purchasing my new 2019 x5. Everyone was great from my salesman to my finance manager. I would highly recommend this dealer! Had a great experience purchasing my new 2019 x5. Everyone was great from my salesman to my finance manager. I would highly recommend this dealer! More
Service--no one answers the phone I have been trying to call service all morning. I have called 10 different times. They are open but no one will answer the phone and there is no plac I have been trying to call service all morning. I have called 10 different times. They are open but no one will answer the phone and there is no place to leave a message. More
Great experience I was very pleased with my experience. The staff members that I dealt with were friendly and accommodating. They were not pushy at all and listened ve I was very pleased with my experience. The staff members that I dealt with were friendly and accommodating. They were not pushy at all and listened very carefully to what I wanted. They have also checked up on me after my purchase. Anytime I have a question I can easily reach out to them and get a speedy response. I would highly recommend purchasing a car from this dealership, and I look forward to doing business with them in the future. More
Great sales and service I own a couple of BMWs and have leased a couple more. I have had recalls and repairs taken care of at GS and Bart and the repair staff were great. Got I own a couple of BMWs and have leased a couple more. I have had recalls and repairs taken care of at GS and Bart and the repair staff were great. Got a loaner one day and a shuttle another day. Maybe I'm just lucky, but my cars have never needed repair although I spend more than most people on periodic maintenance. I leased from GS in 2015 and again in 2017, working with Terrence and Drew. They did not have a vehicle configured as I wanted it on the lot, so they listened to what I wanted and did not try to push me into a vehicle they had on hand. It took a week or so but they found a vehicle that was built the way I wanted, and arranged to have it transferred for me with a reasonable deposit. The deal we arranged was fair and I took delivery a few days later. Landon and Jake were a pleasure to deal with and I expect to lease from GS again in a few years when they have moved into the new building. . More