BMW of The Woodlands - Service Center

The initial service was great but they did not have the part to service my vehicle. Had a technical issue getting my vehicle's service completed. With the help of the Service Manager and the Service Adviso part to service my vehicle. Had a technical issue getting my vehicle's service completed. With the help of the Service Manager and the Service Advisor everything worked out. I was pleased with the servicing of my vehicle. Thank You Joseph Musarra Zachary Rodriguez More

Jason and Honza are great. They have changed the culture of the service department to be customer focused. They have changed the culture of the service department to be customer focused. More

Very friendly and willing to work with customers. They arranged a pickup and dropoff for me They arranged a pickup and dropoff for me More

I have had only good experiences at this dealership and that’s because of excellent service that’s because of excellent service More

Excellent dealer to work with. The customer treatment is exceptional and they took care of me and my car to the maximum customer service possible. No issue with the service perform The customer treatment is exceptional and they took care of me and my car to the maximum customer service possible. No issue with the service performed and they met the delivery date and had loaner for me ready to go. Special thanks to Sergio who took care of all the service needs. Definitely looks like my next purchase or lease will be with BMW of WOODLANDS. More

Great service, strong communication, time estimate for the service was spot on, which helped us plan the day the service was spot on, which helped us plan the day More

Great service! Great courtesy! Great workmanship! My runs like new. I wouldn’t go any where else for any future repair. Great courtesy! Great workmanship! My runs like new. I wouldn’t go any where else for any future repair. More

Absolutely the worst car-buying experience we’ve ever had. We purchased a brand new BMW X5 from BMW of The Woodlands in October 2024, and the vehicle has already been in the shop four times totaling 23 d had. We purchased a brand new BMW X5 from BMW of The Woodlands in October 2024, and the vehicle has already been in the shop four times totaling 23 days. Most recently, it was in the shop for 9 days, and the very next day after getting it back, the same part they claimed to have fixed broke and started falling apart. What’s worse than the car is the complete lack of customer service. We’ve tried multiple times to contact the General Manager and have been met with radio silence. No accountability, no urgency, no resolution. We’re beyond frustrated and at the point where we just want to give the vehicle back. This experience has been an absolute nightmare, and we will never buy a BMW again. More