BMW of The Woodlands - Service Center

Great service, strong communication, time estimate for the service was spot on, which helped us plan the day the service was spot on, which helped us plan the day More

Absolutely the worst car-buying experience we’ve ever had. We purchased a brand new BMW X5 from BMW of The Woodlands in October 2024, and the vehicle has already been in the shop four times totaling 23 d had. We purchased a brand new BMW X5 from BMW of The Woodlands in October 2024, and the vehicle has already been in the shop four times totaling 23 days. Most recently, it was in the shop for 9 days, and the very next day after getting it back, the same part they claimed to have fixed broke and started falling apart. What’s worse than the car is the complete lack of customer service. We’ve tried multiple times to contact the General Manager and have been met with radio silence. No accountability, no urgency, no resolution. We’re beyond frustrated and at the point where we just want to give the vehicle back. This experience has been an absolute nightmare, and we will never buy a BMW again. More

Whether buying or servicing one of our BMW’s BMW of the Woodlands has always met of exceeded our expectations Woodlands has always met of exceeded our expectations More

Darnell is the best service advisor I have ever dealt with . Makes driving the 50 miles to the BMW service department worth it every time . with . Makes driving the 50 miles to the BMW service department worth it every time . More

Great sales, finance and service people. I am happy I got tires protection on my bmw 7 series as per the sales people advice snd it helped me a lot as low profile tires are very prone to dam I am happy I got tires protection on my bmw 7 series as per the sales people advice snd it helped me a lot as low profile tires are very prone to damage. More

Here’s a polished review you can use for BMW of The Woodlands: ⸻ Review for BMW The Woodlands I had a great experience at BMW The Woodlands. The intake process was prompt and well-organized, a Woodlands: ⸻ Review for BMW The Woodlands I had a great experience at BMW The Woodlands. The intake process was prompt and well-organized, and the staff was friendly and professional throughout. I really appreciated the convenience of being provided transportation back to my home after dropping off my vehicle. What stood out most was the modern and high-tech nature of the facility—it was exceptionally clean and efficient. I also received a detailed video via text showing my vehicle and explaining what had been inspected, what was repaired, and the current efficiency of the brakes and other systems. It was a thoughtful and transparent touch that gave me added confidence in the service. Highly recommend for anyone looking for quality service with attention to detail and customer care. ⸻ More

Jeff in service was excellent with his communication, guidance and support throughout the process. Car was done on time guidance and support throughout the process. Car was done on time More

Bought tires, everything arranged via email, from arrival thru check-out the service was great and in and out in the estimated time. thru check-out the service was great and in and out in the estimated time. More