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BMW of The Woodlands - Service Center

The Woodlands, TX

4.8
690 Reviews

690 Reviews of BMW of The Woodlands - Service Center

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January 20, 2024

Timely service. Dealership takes good care of car and people. We couldn’t ask for more More

by gsargent1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Honza Hajacek
Jan 23, 2024 -

BMW of The Woodlands responded

Hello, it means so much to us that you chose our dealership! Feel free to stop by if you ever need any more help.

January 18, 2024

Everyone at the dealership was professional, courteous and helpful. I have my car serviced at this dealership regularly and never been disappointed. More

by Carolyn G
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Victoria
Jan 20, 2024 -

BMW of The Woodlands responded

Hi Carolyn, our staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit!

January 16, 2024

The service people were professional and thorough in their handling of my issues, and even though I did not have an appointment they resolved the problems quickly. I will definitely be back in the futur More

by Coach Miles
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jake
Jan 19, 2024 -

BMW of The Woodlands responded

Hi, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

January 16, 2024

Great service but it did take longer than they told me. Nest time I will do it on my day off More

by rkuellar
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Jenkins
Jan 19, 2024 -

BMW of The Woodlands responded

Hi, thank you for taking the time to share your feedback with us. If you need more help, our team is available to talk -- safe travels!

January 13, 2024

Jim and Geovanis were excellent. Everything was a seamless process, and I thoroughly enjoyed the video preview as the master mechanic was going over the multi point inspection. The s More

by USMC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Geovanis and Jim
Jan 17, 2024 -

BMW of The Woodlands responded

Hello, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

January 12, 2024

Our serves advisor was awesome Jacob Rinke very informative. Dealership very clean and great coffee. Our BMW was clean and washed great service. More

by Maria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Rinke
Jan 16, 2024 -

BMW of The Woodlands responded

Hello Maria, we're happy you found our staff to be so supportive during your experience here at BMW of The Woodlands. Don't hesitate to call us if you ever need anything. Be safe on the road!

January 09, 2024

Multiple service lights not cleared including oil change reminder, fluids not topped off such as windshield washer fluid. Seemed more concerned about items like tires needing replacement (which had already More

by vitoadd930
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jovanni
Jan 12, 2024 -

BMW of The Woodlands responded

Hi, thank you for taking the time to leave us feedback. Please call our General Manager at (936) 776-4610 for ways we can work towards resolving these issues. We look forward to hearing from you soon.

January 06, 2024

Top tier service! Jacob (Service Department) went above and beyond to make our customer service experience exceptional! Thank you Jacob for all of your hard work! More

by Nicole Jones
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob
Jan 09, 2024 -

BMW of The Woodlands responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 06, 2024

I always have the best customer service when we come here. Honza is the the hardest worker. More

by DRoady
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Honza, Jimmy
Jan 09, 2024 -

BMW of The Woodlands responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

January 05, 2024

Not impressed with the service and experience, wasting my time at best.. it is the second time that I made an appointment and left the dealership with having received service. A simple oil change they could More

by Zantman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Too many
Jan 08, 2024 -

BMW of The Woodlands responded

Hello, we regret your experience with us here, but are glad you brought this to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (936) 776-4610 to discuss what we can do to help.

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