BMW of The Woodlands - Service Center

Professional dealership with friendly and courteous staff. On recent visit my wife experienced difficulties following recent hospital discharge and two female employees engaged and helped her deal wit staff. On recent visit my wife experienced difficulties following recent hospital discharge and two female employees engaged and helped her deal with the problems! You don’t encounter that kind of compassion anymore except in rare instances. Car was serviced in a timely manner and I was kept informed of progress. More

Always great service with BMW, highly recommended if you need any maintenance on your BMW. need any maintenance on your BMW. More

I had fuel tank issue. Issue solved! Thanks a lot Jeovanis and BMW!! Great job! Issue solved! Thanks a lot Jeovanis and BMW!! Great job! More

Excellent customer service and knowledge! Great communication and professional.environment. Will definitely be a returning customer Great communication and professional.environment. Will definitely be a returning customer More

Very professional. Car was ready when promised. Kept me well informed of the whole process. Car was ready when promised. Kept me well informed of the whole process. More

Honza Hajicek provided very professional and couteous service. He informed me what needed to be done and delivered my fixed BMW in the time period he promised. service. He informed me what needed to be done and delivered my fixed BMW in the time period he promised. More

Hanza is the best service manager I’ve had the experience of working with. My car has always been well taken care of by the dealership. Keep up the great work! Look forward to continued service with my new of working with. My car has always been well taken care of by the dealership. Keep up the great work! Look forward to continued service with my new car from Hanza. More

The Service Department is only good because of Hans & Victoria. I’ve had my car serviced for express oil change and have had to wait over 30 minutes to check my car in to drop off. I leave my car beca Victoria. I’ve had my car serviced for express oil change and have had to wait over 30 minutes to check my car in to drop off. I leave my car because the wait time for an express oil change is estimate 2 1/2 hours to 3 hours, when a local oil shop can get it done in less than 20! Customer service is awful every time I go to BMW. The ONLY person that notices me is Hans.. because he sees me standing by my car waiting to be assisted. I dread taking my car to service department at BMW. I honestly would buy another car to not have to deal with BMW service department The only issue with service department, is the dropping off & picking up! It’s so ridiculous More

Personal and fast service, very friendly and attentive staff. Now they offer value service packages, which is always a plus. and I got my car back the same day! staff. Now they offer value service packages, which is always a plus. and I got my car back the same day! More

Bad service is hard to get a hold of them and they make me lose my time me lose my time More