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BMW of The Woodlands - Service Center

The Woodlands, TX

4.8
699 Reviews

699 Reviews of BMW of The Woodlands - Service Center

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September 12, 2023

I couldn't have had a better experience! They were prepared for me when I dropped my vehicle off & got 4 new tires & alignment. I was in and out within a day! Jason the new service manager s More

by Carlee King
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jason & Honza great experience & very organized & on it.
Sep 16, 2023 -

BMW of The Woodlands responded

Hi, we are pleased to hear you had such a positive experience with us, Carlee! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

September 11, 2023

Quiowa is my service advisor and she’s always very kind and keeps me informed frequently whenever I’m waiting on my car, the salesman Max made the process of buying the car very smooth and in general the d More

by Claskowski
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Quiowa, Mazen
Sep 15, 2023 -

BMW of The Woodlands responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

September 09, 2023

Best customer service I have had recently, can compare with other brands as own other cars too. More

by ab
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Don't know name
Sep 14, 2023 -

BMW of The Woodlands responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 09, 2023

Honza always goes above and beyond for me and my wife. nothing more to add. More

by seki8
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Honza
Sep 14, 2023 -

BMW of The Woodlands responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 09, 2023

If negative stars were an option, they definitely would have received them. I have had multiple issues, on numerous occasions, and I honestly will never conduct business with them again. They lack communic More

by Laurent Lévêque
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jason Roy, Armando Ortiz
Sep 12, 2023 -

BMW of The Woodlands responded

Hello Laurent, thank you for taking the time to leave us feedback. We strive to maintain excellent business relations at our dealership. Please call our General Manager at (936) 776-4610 to discuss ways we can work towards resolving this issue to your satisfaction. We look forward to hearing from you soon.

September 09, 2023

Great customer service very pleasant environment very knowledgeable service technician and the other team members jump in to assist customers so they don’t have to wait for long. Really a great experienc More

by Awehrly
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Neil, Jeovanis Gonzalez, Armando Chavez
Sep 14, 2023 -

BMW of The Woodlands responded

Hello, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 08, 2023

Arnando is a great service advisor. Professional & efficient at caring for my car. Always great service at woodlands BMW More

by Dnnelson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Armando
Sep 13, 2023 -

BMW of The Woodlands responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 08, 2023

I had a great experience at the BMW Woodlands location due to great customer service. More

by progolfprince
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service
Sep 13, 2023 -

BMW of The Woodlands responded

Hello, we are pleased to hear you had such a positive experience with us, If you ever need help, just give us a call. Happy motoring!

September 06, 2023

Excellent service department - experienced, interested, and service oriented. I’ve been with Honza for over 10 years and I’m glad to have him for advice. More

by Stan Hewitt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Honza Hajicek
Sep 11, 2023 -

BMW of The Woodlands responded

Hi Stan, we're happy to hear you had such a positive experience with our team! Don't hesitate to call us if you ever need anything. Be safe on the road!

September 04, 2023

Service takes about 4 hours, that’s too long, employee’s friendly, but needs more people work on weekends. More

by JD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Forgot his name
Sep 07, 2023 -

BMW of The Woodlands responded

Hello, we strive for 100% satisfaction, and it is great to see you had such a positive experience at BMW of The Woodlands. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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