BMW of The Woodlands - Service Center

A pleasure to work with; I’ll come back to this dealership again for additional service on both my BMWs. dealership again for additional service on both my BMWs. More

Honzo and the team work to provide every customer with an exceptional experience and the assurance that their vehicle is in good hands. exceptional experience and the assurance that their vehicle is in good hands. More

The service department was great. The service advisor named Armando was very professional, informative, and patient with me. I appreciate it give input.. given my experience with thi The service advisor named Armando was very professional, informative, and patient with me. I appreciate it give input.. given my experience with this dealership, I would recommend them to everyone More

Always professional and courteous service with supportive informative explanations of work performed with available discounts applied. As loyal customer have purchased two great BMWs with David Qu supportive informative explanations of work performed with available discounts applied. As loyal customer have purchased two great BMWs with David Quintanilla as my Sales Advisor and maybe more in the future. More

I met a nice man when arriving. Never met the Service Advisor. We were early though and was with someone else so no worries. The only communication was a text from the advisor tgat Never met the Service Advisor. We were early though and was with someone else so no worries. The only communication was a text from the advisor tgat just had his cell number. Nothing else. The technician sent a video telling me I needed tires. Then I had to call at the end of the day to ask if my car was ready. The work you did was fine, just no communication More

Excellent service/experience from beginning to end. This was my first time at the dealership and they won my loyalty immediately. Honza was amazing, going above and beyond to address my issue. He mad This was my first time at the dealership and they won my loyalty immediately. Honza was amazing, going above and beyond to address my issue. He made me fell like a VIP, which I greatly appreciate. The technician who worked on my car was also excellent, explaining things to me in a simple, clear manner -- and doing great work on the car as I could literally feel the improvement afterwards. I highly recommend BMW of teh Woodlands!!! More

Amazing work! Great service! Great staff! Great advisors! Amazing techs! Would recommend time and time again! Great service! Great staff! Great advisors! Amazing techs! Would recommend time and time again! More

Very nice and clean, Service area is accessible and welcoming and associates are very courteous welcoming and associates are very courteous More

Very solid communication which is the best thing about BMW, the prices hurt of course but these are just BMW things apparently, I will say though, this is the best dealer repair experience I’ve had and I BMW, the prices hurt of course but these are just BMW things apparently, I will say though, this is the best dealer repair experience I’ve had and I love it, the texting, the dedicated singular reps for servicing and getting to know them goes a long way to humanize the process instead of feeling like you’re just stuck in a matrix with a bunch of robot humans that are just going through the motions. Thank you BMW woodlands for setting a new standard for me and for what it means to be a great dealership. More

I find it very frustrating that for the two times I have brought my 2022 car in for issues I have to stand around waiting for a service advisor. Last time, I had an appointment for 9 am and I show up at 8:5 brought my 2022 car in for issues I have to stand around waiting for a service advisor. Last time, I had an appointment for 9 am and I show up at 8:50. I stood around waiting to be helped while other employees in the service area ignore me. Finally my advisor approaches me after 9 am. This is such poor customer service. Any other dealership you are greeted by someone promptly. Not ignored as I have been both times I go to service. I honestly dislike coming here and always feel I am treated poorly. I find the other reviews for this dealership in stark contrast to my own personal experience. More