BMW of The Woodlands - Service Center

I find it very frustrating that for the two times I have brought my 2022 car in for issues I have to stand around waiting for a service advisor. Last time, I had an appointment for 9 am and I show up at 8:5 brought my 2022 car in for issues I have to stand around waiting for a service advisor. Last time, I had an appointment for 9 am and I show up at 8:50. I stood around waiting to be helped while other employees in the service area ignore me. Finally my advisor approaches me after 9 am. This is such poor customer service. Any other dealership you are greeted by someone promptly. Not ignored as I have been both times I go to service. I honestly dislike coming here and always feel I am treated poorly. I find the other reviews for this dealership in stark contrast to my own personal experience. More

No communications at all. Had car for over a week and I had to call several times before getting a status. For the prices being charged would expect white glove service. I mig Had car for over a week and I had to call several times before getting a status. For the prices being charged would expect white glove service. I might as well just go to any of the “quick” service places where somebody at least calls me back. More

My wife actually took our vehicle in for routine maintenance and she was very pleased with the service and how well she was treated by the staff. maintenance and she was very pleased with the service and how well she was treated by the staff. More

Customer service is outstanding yesterday. Naraih knew who we were after six months and was able to get us out promptly Naraih knew who we were after six months and was able to get us out promptly More

Service depart was excellent during service for a recall on my BMW328. My service advisor, Joe Wolf, was vey friendly and kept me informed on the progress of the repair and the repair was completed earlier on my BMW328. My service advisor, Joe Wolf, was vey friendly and kept me informed on the progress of the repair and the repair was completed earlier than the estimated time! More

The staff were very professional and did not try to up sale me. They provided me with their recommendations as well as their professional opinions as to what was urgently required to be fixed. sale me. They provided me with their recommendations as well as their professional opinions as to what was urgently required to be fixed. More

I unfortunately hit a pot hole on my way to an appointment, I called Honza, the Service Manager and he took me in immediately even though they truly didn't have to! I worked with the sweetest Serv appointment, I called Honza, the Service Manager and he took me in immediately even though they truly didn't have to! I worked with the sweetest Service advisor Nariah I believe her name was, and she gave her honest assessment while I was in, I needed all four tires replaced If I wanted to stay on the road safely. All was done in a timely manner and I was checked on throughout my wait to make sure I was ok! I love this dealership and Service team! More

The work they did was good, but they were a little disorganized so it took a while. disorganized so it took a while. More

Jeff is always been the most helpful in getting everything done on my car in a timely manner. He keeps me informed on what is going on and how much time he thinks it will take. I would have to say everything done on my car in a timely manner. He keeps me informed on what is going on and how much time he thinks it will take. I would have to say he is the BEST at what he does! More

Jason went to great lengths to provide excellent service after I had a less than desirable service advisor. after I had a less than desirable service advisor. More