BMW of The Woodlands - Service Center

The service advisor was very knowledgeable and helpful. He advised me that the service would take a certain amount of time. And he was true to his word. He advised me that the service would take a certain amount of time. And he was true to his word. More

Service manager (Hajicek) along with the service support (Nariah) were very supported and answered all my questions. (Nariah) were very supported and answered all my questions. More

Bailey did a great job checking us in, keeping us informed, finding money-saving options and finding a loaner. Always friendly. Service work was great. informed, finding money-saving options and finding a loaner. Always friendly. Service work was great. More

Harsh encounter. Did not have the correct info. Upsale services. Video at end of service useless. Did not have the correct info. Upsale services. Video at end of service useless. More

Great dealership. Had to wait a bit to be acknowledged because everyone was busy doing paperwork. This dealer doesn’t offer a shuttle and doesn’t ever have loaner cars Had to wait a bit to be acknowledged because everyone was busy doing paperwork. This dealer doesn’t offer a shuttle and doesn’t ever have loaner cars that I can get since COVID, so you need to arrange your own transportation. They explained all the additional charges with my free service and washed the car for me afterwards. Great location too More

My outstanding rating is purely based on the car servicing experiences at this dealership. The service manager (jason) is an excellent professional and does an outstanding job to address the issues! servicing experiences at this dealership. The service manager (jason) is an excellent professional and does an outstanding job to address the issues! He is very thorough in his approach, which makes a customer life easier! More

Clean facility. Pleasant people. Easy to deal with. But need more staff to handle the business. Pleasant people. Easy to deal with. But need more staff to handle the business. More

Had a horrible experience with the service department. Asked to speak to the General Manager but that never happened. Simply when in because I had a screw in my tire. Waited over 3 hours. Very poor custom Asked to speak to the General Manager but that never happened. Simply when in because I had a screw in my tire. Waited over 3 hours. Very poor customer satisfaction. More

The best and service department is excellent top notch great service responsive and always on top of details great service responsive and always on top of details More

No communication, waited all day then went to pick up without knowing if it was done. Got an oil change and spark plugs but also asked for an estimate on something electrical. There was nothing prepared without knowing if it was done. Got an oil change and spark plugs but also asked for an estimate on something electrical. There was nothing prepared for the requested estimate but they did present me with a “recommended” list of items to be done totaling over $10k. I have no faith in that estimate based upon the lack of attention to why i was actually there and the fact that i had just been into another bmw dealership roughly 6k miles earlier for an oil change and full inspection. Beware. More