BMW of The Woodlands - Service Center

Good job on my annual servicing visit. Good coffee and snacks while waiting at the dealership and friendly and informative service representative. Good coffee and snacks while waiting at the dealership and friendly and informative service representative. More

I had my BMW X5 serviced at BMW of The Woodlands. I always take my BMW there for service because I can be assured that the technicians working on my car are knowledgable and will repair my call so it I always take my BMW there for service because I can be assured that the technicians working on my car are knowledgable and will repair my call so it works optimally. Braydon Webb was my service advisor and he was excellent. He kept me informed of all needed repairs and provided status reports as the work progressed. I really appreciated the video review presented of my car from the technician. It provided a visual explanation and support for the recommended repairs. I waited for the service to be completed on my car. The waiting room was nice, clean and there are work stations where I could do work while I waited. The work was preformed timely and I was on my way in a couple of hours. I will continue to bring my BMW back. More

Honza is extremely helpful and attentive. He understands the issues at hand and is quick to resolve them. I have been coming here for years and have always been pleased with the level of serv He understands the issues at hand and is quick to resolve them. I have been coming here for years and have always been pleased with the level of service I receive. More

Good service and attentive associate. Knowledgeable in his preseentation and very attentive to the needs of the customer Knowledgeable in his preseentation and very attentive to the needs of the customer More

great service, very professional individuals. My car got towed for a flat tire and it got repair with in a couple of hours. My car got towed for a flat tire and it got repair with in a couple of hours. More

Joe Wolf takes his time to explain the service needed and keeps me informed via text and phone. Joe is great to work with and I trust what he says. I specifically ask for Joe when I need service. keeps me informed via text and phone. Joe is great to work with and I trust what he says. I specifically ask for Joe when I need service. More

Dealership was clean. Staff was very friendly and knowledgeable able new cars. It was nice that yhe salesman from months ago ask if we needed anything while we waited on m Staff was very friendly and knowledgeable able new cars. It was nice that yhe salesman from months ago ask if we needed anything while we waited on my car repairs. More

Alex was helpful, sent a tremendous personalized video so I could see the car remotely, and helped me to see the issues. He had much patience with me dithering over various options and was always quick to re I could see the car remotely, and helped me to see the issues. He had much patience with me dithering over various options and was always quick to reply to phone calls and queries. More

Having used a previous BMW dealer in the past I can't say enough good things about BMW of the Woodlands and the Autonation group. Bob was on top of everything and made sure to pass along my questions to the enough good things about BMW of the Woodlands and the Autonation group. Bob was on top of everything and made sure to pass along my questions to the techs. The use of the video to address my question was great. Also the video walk around of my vehicle covering the services performed. More

I expected BMW level service and communication and received subpar support I would expect from any mid to low grade service shop. I was told my car was ready to pickup, drove to dealership, found o received subpar support I would expect from any mid to low grade service shop. I was told my car was ready to pickup, drove to dealership, found out it was going to be another week. The entire experience reminded me of a team without leadership or direction. More