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BMW of The Woodlands - Service Center

The Woodlands, TX

4.8
686 Reviews

686 Reviews of BMW of The Woodlands - Service Center

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November 07, 2021

Simple process, cleaned the car, would love if it takes just a few min less More

by mauricio.quezada
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Thong Pham
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Nov 09, 2021 -

BMW of The Woodlands responded

Hello Mauricio, we are pleased to hear you had such a positive experience with us. If you need more help, our team is available to talk. Have a good day!

November 06, 2021

Everything was well done and actually did not took longer than the time mentioned for the whole inspection and the oil change. I had a few questions about the functions of my X5 and Bobby M. took the time t More

by David
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby M.
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Nov 08, 2021 -

BMW of The Woodlands responded

Hello David, we are pleased to hear you had such a positive experience with us! As one of our valued customers, we want to sincerely thank you for your business and we hope to see you here again down the road!

November 04, 2021

Everything went as smooth as possible, Tom listened to my concerns and helped me to resolve them, Thank you for your help! More

by X5isX5
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Tom
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Nov 08, 2021 -

BMW of The Woodlands responded

Hi, it is great to read such wonderful comments about your experience with us! Feel free to stop by if you ever need any more help.

November 02, 2021

I would have given zero stars if I could. I have been trying to get a hold of their finance department for over 2 weeks now. I leave messages no one returns calls. For service appointments they never hav More

by russiansteve
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Bobbie
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October 29, 2021

Very helpful and great customer service. Answered all my questions and took time to explain what was needed More

by lashazzie
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Daunte
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October 29, 2021

The auto collision center had my car for 2 months for a simple finder never. More

by brownq
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Ray Lopez Chris Singleton
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Nov 01, 2021 -

BMW of The Woodlands responded

Hi, thank you for bringing this matter to our attention. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (936) 776-4610 to discuss what we can do to help. We hope to hear from you.

October 25, 2021

We have been purchasing BMW's from the same salesman for 20 yrs and having them repaired and cared for by the same service writer for 20 yrs.. 20 yrs = many beautiful cars = equals very happy BMW owners !! More

by derwostypc
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sales Mark Toups/Service Jeff Whitaker
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Oct 29, 2021 -

BMW of The Woodlands responded

Hi, we are pleased to hear you had such a positive experience with us! Please don't hesitate to reach out if there's anything additional we can do for you.

October 25, 2021

Service is excellent……Jeff Whitaker is a top rate professional! BMW The Woodlands has exceeded my expectations! More

by BWise1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jeff Whitaker
Report | Print
Oct 29, 2021 -

BMW of The Woodlands responded

Hi, thank you for sharing your positive experience! Please don't hesitate to reach out if there's anything additional we can do for you.

October 24, 2021

Good, friendly, convenient, needed, available, clean, great, superior, worthy, first class welcome and professional service. More

by lndiaz
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dante Beyeler
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Oct 26, 2021 -

BMW of The Woodlands responded

Hello Lndiaz, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!

October 22, 2021

Convenient, helpful, proficient, friendly. They are always ready to handle my car when I arrive and provide a loaner quickly More

by Davidmarkcobb
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bob
Report | Print
Oct 24, 2021 -

BMW of The Woodlands responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

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