BMW of Tigard

Greg helped me to solve a real challenge. He was professional and got me what I needed and wanted. Mylee Gunderson was also very helpful in the finance department. All in all I had a wonderful exper professional and got me what I needed and wanted. Mylee Gunderson was also very helpful in the finance department. All in all I had a wonderful experience at Kuni BMW! I would recommend it to anyone looking for a quality car and a service department that is second to none. More

SO pleased by my experience at Kuni BMW. It felt like the entire organization was there to service just me. I dealt with many people through the process of leasing a 2011 328i, and was delighted by ever the entire organization was there to service just me. I dealt with many people through the process of leasing a 2011 328i, and was delighted by everyone. I just followed up and dropped something off there today, a week after I got the car, and they offered to wash it for me while I helped myself to a latte in their lobby. Most importantly they gave me a KILLER deal. Not sure how they do such a great job, with such pros and sell their cars at such bargains. If you live in the NW and are buying a car, don't do it without checking them out. More

I initially called my Costco Branch to find out if there was a BMW Dealer that belonged to the Costco Auto Program. They referred me to Kuni BMW. I went to their website and filled out a short form and was was a BMW Dealer that belonged to the Costco Auto Program. They referred me to Kuni BMW. I went to their website and filled out a short form and was told I'd be contacted shortly by a representative. Chan Saechow was my first contact with BMW. I had a leased vehicle with 4 more months to go on the lease. Chan instructed me to hold on to my vehicle for 2 more months and helped me pick out my own custom BMW that he helped create on the BMW website. It worked out perfectly because it would take about 2 months to get the car made in Germany and shipped out to Portland. I wanted specific details met for my new car which I was planning to buy not lease. As promised, Chan called me when my car had arrived in early November 2010 and said they would gladly take in my leased BMW and also a VW trade in. Chan worked with me and their Financing Dept. to do a seamless transaction that went very smoothly. My wife and I were in their dealership for no more than 2 hours. It was the easiest purchase of a new vehicle that I've ever had. I've owned 7 new vehicles. I would recommend this dealership to anyone in the Portland area and I would recommend that they deal with Chan. He delivers on what he promises. More

I have been doing business with Greg Zuccarello for the past 6 years and have always had a positive experience! Kuni BMW met and exceeded my expectations! I will continue to buy from Greg Zuccarello at K past 6 years and have always had a positive experience! Kuni BMW met and exceeded my expectations! I will continue to buy from Greg Zuccarello at Kuni BMW as well as recommend them to my family and friends! Thank you very much for my new BMW 335is! I LOVE it! Sincerely, Lisa Volk More

I recently purchased a used vehicle from Kuni BMW. I worked directly with Chan Saechao - Internet Sales Manager. Chan was very responsive and up front about the minor issue the vehicle had before I pur worked directly with Chan Saechao - Internet Sales Manager. Chan was very responsive and up front about the minor issue the vehicle had before I purchased it. I would not hesitate to work with Chan and Mylee Gunderson in the finance deptartment again. More

Exceptional in every step of the way. Superior customer service. Highly recomend. From the moment I called The friendly recpionist Delana,suggested Emily, the sales lady could help me. Emily was amazing a service. Highly recomend. From the moment I called The friendly recpionist Delana,suggested Emily, the sales lady could help me. Emily was amazing and still is helpful even after the sale. Dave the Manager helped throughout the sale because we live 275 miles away and did the sale over the phone. An A plus experience. More

WORST sales and customer experience of my life, auto or any industry. After we had test driven car, talked over phone, e-mail, and text, we agreed to buy car. We drove down from Seattle to Beaverton (tol any industry. After we had test driven car, talked over phone, e-mail, and text, we agreed to buy car. We drove down from Seattle to Beaverton (told them night before and day of when we would be there). When we get there, the car was out with another customer for the night. We could sit in the lobby with our children and the car "might come back". Then we watched a bunch of suits stair at us from inside their glass office. Sales manager never came out to apologize. Or see what else they could offer us. They have no idea what we wanted, other than the X5 they sent out when they knew we were driving 3 hours to buy. I'm still waiting for an apology from a manager. Maybe they don't have one. Textbook example of how NOT to handle a customer. Customer service is easy when things go right, not that hard to fix problems either. Why buy a BMW from Kuni when you can better customer service anywhere else. There are MANY BMW dealerships. They cannot be worse, and I bet they have managers. More

I had some issues with the service department recently I had some issues with the service department recently for the repair work they've done on my car. I had to take it back in a few times for the same I had some issues with the service department recently for the repair work they've done on my car. I had to take it back in a few times for the same repair work that was done in the past. I am not disappointed with Kuni's technician who worked on my car On the other hand, their service manager's approach was professional and helpful. More

This follows our post of December 5, in which we described a warranty coverage dispute. I gladly write today with an update that (a) the dispute with BMW-US was resolved through Kuni staffs' ef described a warranty coverage dispute. I gladly write today with an update that (a) the dispute with BMW-US was resolved through Kuni staffs' efforts and (b) the work performed by Kuni is certainly on par with what a dealership, like Kuni, ought to offer. In fact, the vehicle runs and performs significantly better and the repairs ultimately authorized should take care of the original head-design defects once and for all. In all fairness to Kuni too, the staff were always accessible, pleasant and easy to speak with. We were supplied with a new 3-series loaner the entire time the vehicle was in the shop (close to two weeks) and Kuni did a few small things they didn't have to (changed all wiper blades, etc.) without charge. We did have to clean up some grease/dirt off the driver-side floormat and footrest after we got our X-3 back, but that is our only real complaint - and, it's a small one. Though I still think Kuni and BMW-US should have resolved the whole dispute without delay and without need to involve us, Kuni came through with what should have occurred as far as warranty and service coverage and did a nice job. Based on this experience, we would return to Kuni for warranty or routine service at least until our warranty expires. More

Davie Sprigg was the person in sales that sold me a 328XI Davie Sprigg was the person in sales that sold me a 328XI on 12/15/10 and hands down, he was the best car salesman I had ever had my entire life Davie Sprigg was the person in sales that sold me a 328XI on 12/15/10 and hands down, he was the best car salesman I had ever had my entire life. No pressure, good price, gave me the best deal offered. He was very kind and explained out everything that I asked and treated me like I deserved a BMW!He even set up my phone through Bluetooth! I will recommend to my friends and anyone that asks to Davie and Kuni BMW, thank you for asking me! Robin Kovach More