BMW of Tigard

In one word, magnificent. Purchasing an automobile from this fine dealership was one of the easiest experiences in the many cars i have purchased throughout my life. This was so much better than my previou this fine dealership was one of the easiest experiences in the many cars i have purchased throughout my life. This was so much better than my previous experiences purchasing cars from other dealerships. I worked with a young lady by the name of Emily Jacoby who was extremely helpful and quite a lovely young woman. She was knowledgeable and did not try to force me into a car. Her manager, Mr. Andrew Clark, although he expressed a strong interest in soccer, a sport i do not care for much at all, was very helpful and helped me reach a price that was agreeable for me in a timely fashion. He was so very polite, and i commend him for making this experience so enjoyable. I left the lot after just 2 days in a Lexus which has treated me terrifically thus far. It is tan, and beautiful, and perfect. Keep up the good work Kuni BMW of Beaverton!! More

This is my second new BMW from Kuni. All employees have always been first rate. The dealership is always spotless and all employees are always very neat. The atmosphere is always very favorable. This ti always been first rate. The dealership is always spotless and all employees are always very neat. The atmosphere is always very favorable. This time, my salesperson was Steven Chu whom I met browsing in the showroom while having minor service work done on my previous BMW. Steve told my he would call me as soon as the new 535I 2011 arrived. He called me the day of arrival and set up a test drive appointment. I cannot give any higher rating to the service I have received from the local dealership. This is NOT the case with BMW USA however. Also the car was stuck in Calif waiting for transport for to long. More

This was just a wonderful experience. Have never worked through the Internet to buy a car. Chan was exceptional. Patient, informative, very courteous. Answered all of my question directly and in a timel through the Internet to buy a car. Chan was exceptional. Patient, informative, very courteous. Answered all of my question directly and in a timely fashion. Met me at the door for my test drive and introduced me to Emily. How refreshing. Informed, love of her product, no pressure, very professional. Every person I encountered made me feel at ease and was an excellent representative for BMW. This car buying experience was a real treat. Did not ever think I would make that statement. BMW will be my choice for life and Kuni BMW my dealership of choice. Ruthie Dasch More

I can't say enough about how happy I am about my experience buying a car from Kuni BMW. I wanted a Certified Pre-Owned and initially looked on the web. Chad promptly called me, asked pertinent quest experience buying a car from Kuni BMW. I wanted a Certified Pre-Owned and initially looked on the web. Chad promptly called me, asked pertinent questions and then matched me up with Emily when I came in for a test drive. Emily was great; very friendly and knowledgable about the cars I wanted to look at. She used solid selling skills - she wasn't pushy but was clearly not indifferent about how the cars she was showing me could meet my expectations. She found out what my budget was, what my "wants" were and didn't make me feel like I was in any way lesser than a customer buying a new car. For a fairly young salesperson she did an excellent job. Again, Chad was also great. He made sure that I was happy about my choice and went over the car features in detail when I came back in to finalize the deal. I also want to mention how friendly and welcoming the front desk staff were. really made me feel like they were happy to see me. I am in sales and have worked customer service for 30 plus years. This is the way to run a business. I would not only recommend Kuni BMW, and Chad and Emily especially, but I will also be back to buy my next BMW! Sincerely, Peggy Oakes More

I own a auto glass business here in Portland. I find dealing with Clay @ Kuni BMW wholesale parts is usually a bright spot in my day. Clay is nice, professional, and knows his product extremely well. Lo dealing with Clay @ Kuni BMW wholesale parts is usually a bright spot in my day. Clay is nice, professional, and knows his product extremely well. Looking up glass on BMW's can be tough decoding all the options, but consistently Clay gets me the right parts and that is important to a small company like mine that strives to do thing right the 1st time for my Customers. His great customer service is a direct reflection on my business!! I deal with several people @ Kuni and receive this level of service, but most often I deal with Clay. I never would think of buying my BMW parts anywhere but Kuni BMW!! These guys are GREAT!! Stacy S. Collision Auto Glass, Inc. More

I had a great experience dealing with Clay @ Kuni, he was knowledgeable, friendly, and all around nice guy. The phones were ringing off the hook there were several customers being helped all @ the same time, knowledgeable, friendly, and all around nice guy. The phones were ringing off the hook there were several customers being helped all @ the same time, and he took his time carefully looking up parts for my car all @ the same time making sure all the customers felt important. And if you look around Kuni there seems to be many Clays running around taking care of customers. Whoever runs that place obviously demands top customer service because it shows by the level of service I received from Clay and also if you look around, they are busy for a reason in a otherwise down economy. "Bravo" to all @ Kuni for having great people like Clay there to care of there customers. Thank You!! More

I have worked with Kuni BMW on a wholesale level for ~3 years now. Their employees go out of their way to make sure we're taken care of from A to Z regardless of what it takes from pricing to stocking inve years now. Their employees go out of their way to make sure we're taken care of from A to Z regardless of what it takes from pricing to stocking inventory, follow-up calls to personalized service. Would highly recommend them to anyone for service, wholesale/retail parts or to purchase your next BMW! Great group of people! More

I live in Spokane, Wa and was looking for a 2008 Subaru I live in Spokane, Wa and was looking for a 2008 Subaru Impreza WRX STI. These cars are very rare and none I could find in Spokane. The closest o I live in Spokane, Wa and was looking for a 2008 Subaru Impreza WRX STI. These cars are very rare and none I could find in Spokane. The closest one was in Pasco, Wa at a Dealership. Seattle and Portland had many to choose from. I recently had visited a Dealership in Pasco but was not too impressed with the car because it had a lot of scratches in the paint. After going on the internet I found a couple in Portland. One of which was at Kuni BMW. I called up Kuni BMW and talked to Salesman John Murphy. He was very knowledgable about the vehicle I was inquiring about. I asked him about the cars paint and body to make sure the car didnt have dents or scratches, rock chips etc. He told me he would look the car over and get back to me. He called me back and told me the cars paint and body were in excellent shape. I was looking to trade my truck in so I was looking for a fair trade in value for my truck. I sent him pics of my truck including all information needed to get a KellY Blue Book value. He met with the used car salesman and called me back with their offer. It was lower than the dealership in Pasco, Wa was wiiling to give. When I explained this to Salesman John Murphy he again met with the salesmanager and they agreed to match what the dealership in Pasco would offer but I would have to pay what they were asking for the car, basically no negotiating with their asking price. So I was confident I would drive the six hours to Portland to purchase the Subaru that had 13,000 miles and they were asking $32,0000. I arrived at Kuni BMW after driving six hours from Spokane. Salesman John Murphy was waiting at the front door and was introduced himself to me. He walked me over to the Subaru which was parked in front of their showroom. The cars paint and body were in excellent condition just as salesman John Murphy had told me over the phone. We immediately went for a test drive. Salesman John Murphy was very patient with me navigating a route for us to test drive the Subaru. I being from Spokane and not very familiar with Portland really appreciated John's patience and knowledge of the area to get a good feel for the car. Only driving the car a few minutes I noticed the clutch was very lose. With a manual transmission the clutch should take a reasonable amount of foot pressure to shift the gears. This clutch seemed really worn. I had only test drove an exact same model of this vehicle the day before with twice the mileage this car I was currenly driving and this one shifted like it had well over 100,000 miles on it when the speedometer only stated 13,000. At intersections and traffic lights when I had to bring the car to a stop, I really had to push the brake pedal hard to bring the vehicle to a stop, a lot more than the vehicle I drove the day before. This brought great concern to me. This vehicle only had 13,000 miles on it and shifted and braked like it needed new brakes and clutch work. I discussed this with salesman John Murphy and he said he would look into it. We arrived back at Kuni BMW and I got out of the vehicle to give further inspection of what I discovered while driving the vehicle. I looked over the cars tires and they were extremely worn. The edges of the tires were rolled, I'm assuming from roasting the tires from doing burnouts or racing. The tire tread depth was very shallow. These tires were totally unacceptable. After looking over the tires I looked over the brake shoes. There is a fifty percent wear marker on the shoes and the front brakes were below fifty percent and the rear right at fifty percent. For only having 13,000 miles this car needed new tires, brakes and possibly clutch work. Salesman John Murphy had noticed what I had been pointed out and asked me what I thought of the car. I told him visually the car was in very good shape but the tires were a major concern to me. I have to drive 6 hours back to Spokane and wasn't comfortable driving this vehicle that long of distance on extremely worn tires. Not only that they were not budging on the price and I knew tires for this car would be somewhere around $1,000. Now my trade in was a 2010 Ford F-350 Superduty with lots aftermarket extras and my truck was in flawless condition including very good TOYO MT tires with 20" teflon rims. Salesman John Murphy discussed with me talking to the salesmanager to negotiate a price to reflect the cost of new tires. To be continued... More

I purchased my wifes car and mine from Mike and have had great service. Even after the purchase he has helped us with other issues on more than one occasion. I have purchased cars there since the 80's and h great service. Even after the purchase he has helped us with other issues on more than one occasion. I have purchased cars there since the 80's and have had great service. When purchasing another vehicle I will certainly go back. More

I recently attempted to purchase a used BMW from Kuni BMW and I had a terrible experience with them. I found a car on their lot which I was interested in, and to avoid having to go through the lengthy "ne and I had a terrible experience with them. I found a car on their lot which I was interested in, and to avoid having to go through the lengthy "negotiation game" with a salesman, I opted to use the Make an Offer option on the Kuni BMW website. As their asking price was very aggressive (even higher than KBB Retail) I made an offer and explained that my offer was based on a lot of local listings, as well as, looking at both KBB and Edmund's pricing guides. Since KBB is an average of Dealer asking prices and Edmund's is an average of selling prices, I figure true value lies somewhere in between. I then made an offer which was approximately $2000.00 higher than the Edmund's pricing guide's suggested price. I then received an e-mail from the Internet Sales Manager telling me that my offer was fair and wanted to know when I could come in and test drive the car. I went in the next day and even though he wasn't their, I test drove the car. I e-mailed him that night and told him I wanted to purchase the car and wanted to know when he would be in. He told me to come the next day, and when I did, we looked at the car together, discussed a couple of issues, and then went in to work numbers, as I wanted to see what kind of financing they had, before I decided whether to finance or pay cash. He sat me down at a desk and about 5 minutes later he came back, and told me he could sell me the car for a price which was significantly more (several thousand dollars) than what I had offered. When I asked him about the price I had offered and his comments about it being a fair offer before inviting me to come in to test drive the car, he simply said, that he couldn't sell me the car for that price. The internet Sales Manager, basically deceived me into coming in to the dealership by implying that he was willing and able to sell me the car for my offer price, and then after wasting 2 days of my time, he told me that he couldn't sell me the car for that price. It is unfortunate that a business establishment would allow any employee, much less a "manager" use dishonest & shady tactics to deceive a potential customer into thinking they could purchase for a certain price, when they had no intention of actually selling it for that. Perhaps they are just selling so many cars these days, that they can afford to lie to people and risk losing business ??? Kuni BMW had me waste 2 days of my time unknowingly "playing a game" with a sales manager when all I wanted to do was purchase a new car. BEWARE OF SUSPECT BUSINESS PRACTICES AT KUNI BMW !!! More