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BMW of Toledo

Toledo, OH

4.3
873 Reviews

7600 Central Ave

Toledo, OH

43617

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873 Reviews of BMW of Toledo

October 12, 2018

BMW Warranty Service Professional service, timely work done. Thank you! Brakes are working perfect! Sensor replaced eliminated the rear brake notice as expected. Appre More

by Ckz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Emerine
Oct 15, 2018 -

BMW of Toledo responded

Thank you for your review and letting us know your BMW of Toledo experience! If there is anything more we can do to serve you, please let us know!

October 12, 2018

Excellent service The service department went above and beyond for me .Dave was especially kind and my car was returned so clean! I highly recommend visiting the dealer More

by ❤️Love my car
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Emerine, DJ Yark
Oct 15, 2018 -

BMW of Toledo responded

Thank you for your review and recommendation! We appreciate knowing you had a great experience and look forward serving you again in the future!

October 12, 2018

Repair done well Had repair done one month previous, part failed. Yark got vehicle back in and repaired at no further charge. Nice to have car back and running More

by rhcducks
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Emerine
Oct 15, 2018 -

BMW of Toledo responded

Thank you for sharing your BMW of Toledo service experience! We appreciate your business and allowing us the opportunity to serve you!

October 07, 2018

Great car buying experience Came it from out of town to pick up a used car for my son-service was exceptional-in and out in 20 minutes. Price was very fair and vehicle was in sub More

by Brett
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lunde, Tyler Mallett
Oct 08, 2018 -

BMW of Toledo responded

Thank you for your review and taking the time to share your BMW of Toledo experience with us! Please let us know if there is anything more we can do to serve you!

October 05, 2018

My BMY recall experience I chose to take our 328 to BMW of Toledo after receiving a recall, not only did they repair the current issue they also fixed two more recalls that I More

by Nathan
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Emerine, Keith Wallace, John Iseler, Kyle Kissling
Oct 08, 2018 -

BMW of Toledo responded

Thank you for taking the time to share your BMW of Toledo service experience with us! We truly appreciate your review and recommending our dealership!

September 26, 2018

Awesome! Paul and Tyler were great to work with and made the experience very easy. I drove over 450 miles to their dealership and it was well worth it. More

by Q1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Paul Lunde, Tyler Mallett
Sep 27, 2018 -

BMW of Toledo responded

Thank you for your great review! We appreciate you choosing BMW of Toledo and allowing us the opportunity to serve you! We hope you enjoy your new vehicle!

September 24, 2018

I was very disappointed with my recent visit . I was really disappointed with a recent visit to repair a door handle issue. Can not understand 2 hours labor for the job and swaps not given an expla More

by Loujg
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Iseler
Sep 26, 2018 -

BMW of Toledo responded

We apologize for your experience and appreciate you bringing this matter to our attention. Customer satisfaction is our #1 priority and have forwarded your review to proper management for further information. You mentioned that you did not feel the explanations of charges was sufficient, and we want to clarify for you. We use the BMW recommended hours for repair for our customers in order to maintain a fair level of service for all our customers. It helps prevent the exact situation you bring up about honesty. If we have a standard unit of measurement for all our customers, we have nothing to be dishonest about, and it is backed by BMW themselves. Our techs are some of the most experienced around, and always have the most up to date training recommended by BMW, so to say they are incompetent is not a fair statement. We are sure you could find a non-BMW backed shop that could do some of the work for a cheaper price, but it wouldn’t have the same backing as a BMW or Yark Automotive Group repair. We definitely appreciate your business, and don’t want you to be in the dark about the charges, so please let us know if you have any other questions or concerns.

September 20, 2018

BMW X3 Dave in service is very nice, understanding and listens. I had a pleasant experience both time I have came to this dealership thanks for the good job. More

by Best grandma
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dave Emerine, Teresa Trombley
Sep 20, 2018 -

BMW of Toledo responded

Thank you for your great review! We appreciate your kind words and look forward to serving you again in the future!

September 13, 2018

Airbag Recall Great service department and work completed 30 minutes faster than estimated. Highly recommend for your service needs and a very good selection of new More

by William-312
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kyle Kissling
Sep 13, 2018 -

BMW of Toledo responded

Thank you for your review recommending BMW of Toledo! We truly appreciate your patronage and look forward to serving you again in the future!

August 28, 2018

Used car purchase Timely, organized , knowledgeable , fair and friendly. From the first time I contacted the dealership, they were very prompt to respond and answered m More

by Mauler
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sammy Wahidy, Tyler Mallett
Aug 29, 2018 -

BMW of Toledo responded

Thank you for your review! We truly appreciate knowing you had an easy and great experience! Please let us know if there is anything more we can do to serve you!

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