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BMW of Tucson
Tucson, AZ
1,120 Reviews
BMW of Tucson is your go-to destination for all things BMW in the Tucson area, and is one of the largest BMW dealerships in Arizona. Located north of downtown, our dealership can be found at the corner of W Wetmore and N Fairfax. From the latest new BMW cars and SUVs for sale, to our extensive and diverse used inventory, BMW of Tucson has it all. Visit our website to learn more, and schedule a test drive today.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 6:00 PM
Tuesday 7:00 AM - 6:00 PM
Wednesday 7:00 AM - 6:00 PM
Thursday 7:00 AM - 6:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
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Showing 1,120 reviews
March 20, 2021
I am scoring you a 2 and not a 1 because of how kind my service advisor Tyson was to me. He was a 5, but even he doesn’t have the ability to make this experience better, although he tried with in his scop service advisor Tyson was to me. He was a 5, but even he doesn’t have the ability to make this experience better, although he tried with in his scope. I have been a devoted Audi driver and took advice from many of the doctors I work with to try BMW. I bought my first one 440i. I have had it two years. At the last service I told them it was stalling on me. They said “diagnostics couldn’t find any error codes”. Well on the way to the airport for an important out of town interview my car dies on LaCanada and had to be towed in. All systems locked up. Despite the frustration of missing my flight (added expense) and having to get a rental car (added expense) until they were able to get me a loaner. I also sat on the road for almost 2 hours with traffic yelling at me because the car couldn’t be moved. Transmission was also locked up. BMW of Tucson had my car for 14 days and struggled to diagnose the issue. After 14 days I got my car back yesterday. I asked to speak to the sales manager (I already tried the service manager) because I don’t trust the car any longer. I want out of the car and into a new one. If they couldn’t diagnose the stalling as a problem which ultimately led to the complete shut down of the car, and struggled to diagnose the issue for 14 days, then how do I trust I won’t be left stranded again on the road? I waited almost an hour to speak to a sales person, I guess the managers were too busy standing around, or making deals. I finally took my keys and left. They knew I wanted out of the car and into a new one, yet no one had the decency to help me or call me and check if they could help me after I left. I never had this experience with all my years with Audi. When I go to this dealership. The service advisors often are answering call after call and dealing with customers waiting and all the people in the suites can’t see how busy they are. When I picked up my loaner the poor advisor was alone and she couldn’t apologize enough. She didn’t know I was coming in to get the loaner despite me being told she would know. So I waited and waited and she made it right. But she never received help for the phone ringing non stop despite so many people just standing and watching her with their coffee. Folks....life long customers are taken care of long after the sale. They are also future sales for you. I’m so disappointed. I expected way better than what I received. More
by trigirl67
Employees Worked With
Mike Freeman, Hope Faucher
September 25, 2020
I went in to replace my soft top for $5500. I will be taking them to small claims court. I was told that they would replace my headliner that THEY tore and GM refuses months later. I was told it was on b taking them to small claims court. I was told that they would replace my headliner that THEY tore and GM refuses months later. I was told it was on back order and have voicemails to prove. No order number was given to me. The service manager at the time “left” after my service which is why their communication sucks. Shame on them. Do not go here. They will cause more trouble than you need. Go to Pheonix instead. More
by Julia
Employees Worked With
Gordon (General Manager), Gabe (Service manager that left), Dave (current service manager)
July 13, 2020
Worst BMW purchase experience ever, go somewhere else Purchased a NEW 2018 330 in Sept of 2019...magically didn't disclose they had put the car warranty in service nearly 2 years ago and the warranty and Purchased a NEW 2018 330 in Sept of 2019...magically didn't disclose they had put the car warranty in service nearly 2 years ago and the warranty and maintenance were ticking off the clock. Also forced me, as an out of state buyer, to title my car without my approval in Arizona that resulted in months of extra work and money to fix their screw up. I tried extensively to get help from them with the warranty and finally after 9 months trying to get them to communicate with me and getting the AZ Attorney General involved (which was a waste of time) wrote to BMW USA and got an area sales manager that fixed the problem in a few days. I've purchased and owned BMW's for 20 years and have never experienced anything like this in terms of washing their hands of any responsibility. BMW Tucson ruined the purchase experience, doesn't follow up, lies and will cheat you to get a deal out the door. Avoid Martin, Brett and the GM Mr. Giamacozzi. Go somewhere else to find your new BMW. More
by BMW
Employees Worked With
Martin, Brett, Zane
January 14, 2020
Finally in the car of my dreams! I finally got the car of my dreams thanks to my wonderful husband and BMW of Tucson! We worked with John a few months ago and just couldn’t agree on a I finally got the car of my dreams thanks to my wonderful husband and BMW of Tucson! We worked with John a few months ago and just couldn’t agree on a price, so we took some time off, let some time pass, and went back right after New Year’s Day. John and the team at BMW of Tucson did everything in their power to get me into my car, including offering to buy us lunch! It was a long day, but so worth it! I absolutely LOVE my 2019 BMW X3 M40i!!! More
by lynea.forney
Employees Worked With
John
December 28, 2019
I just stopped to pair my phone with my vehicle and Isaac was very attentive, he quickly did it and helped me with other questions about BMW technology. was very attentive, he quickly did it and helped me with other questions about BMW technology. More
by Jossie
Employees Worked With
Isaac Sanchez
November 23, 2019
I had a $500 rebate with my insurance company USAA. I told the salesman prior to coming in. On the day I purchased my BMW the salesman was attempting to get the voucher when he was hung up on. Unbeknowns told the salesman prior to coming in. On the day I purchased my BMW the salesman was attempting to get the voucher when he was hung up on. Unbeknownst me, he gave up entirety. Four days later, I brought in the printout with 2 places they needed to fill out. They completely disregard my request, I didn't find this out until 20 days later. When asked they blew me off and told me "it was too late to take advantage of the offer" . Martin is the manager that helped me. He has left me regretting the entire deal. He treated me like it is his decision whether I get the rebate offered specifically to me by my insurance. Do not buy a car from these people. They will say anything like "we only want to do right by you". Once the deal is done, you are done. This is my 3rd BMW I have purchased. Never have I experienced such unprofessional, low standard, at a BMW dealership. Having all the texts messages, that prove this is exactly what happened. Martin is definitely not professional and doesn't live up to his slogan. Worst experience ever. More
by Vanessa Young
Employees Worked With
Martin
June 22, 2019
Solution Focused Experience I am infinitely grateful for the solution focused attention I received at BMW Tucson. I had the exquisite good fortune to work with Steve Joseph in th I am infinitely grateful for the solution focused attention I received at BMW Tucson. I had the exquisite good fortune to work with Steve Joseph in the Service Department and Tommy Padula in Sales. Their knowledge and professionalism made the process of trading in an ailing late model BMW for the lease of a new BMW a graceful and elegant experience. More
by S Swan
Employees Worked With
Steve Joseph, Tommy Padula
May 22, 2019
Great Service I recently purchased a used BMW at this dealership. I worked with Tom Padula, He is a great guy - very knowledgeable and patiently answered all my q I recently purchased a used BMW at this dealership. I worked with Tom Padula, He is a great guy - very knowledgeable and patiently answered all my questions about the purchase and finance options. I would definitely recommend working with him on a BMW purchase. More
by S Smith
Employees Worked With
Thomas Padula
May 13, 2019
very pleasant experience I sent an email asking about a particular vehicle prior to the dealership opening. Got a call from Tyler Bower almost immediately . We arranged a vis I sent an email asking about a particular vehicle prior to the dealership opening. Got a call from Tyler Bower almost immediately . We arranged a visit for as soon as i could get there. After viewing the vehicle we went for a test ride and my trade in was evaluated. As we were awaiting for the evaluation Tyler answered all my questions and there were no high pressure tactics. He was knowledgeable about the vehicle and extremely pleasant and the offer for my trade in was very acceptable. The deal was was accomplished with no glitches, thanks to Tyler and the rest of the involved staff. All in all a very pleasant experience. More
by les n
Employees Worked With
Tyler Bower
February 11, 2019
Excellent Experience at BMW Tucson I was very pleased with the professional support my husband and I received during the lease of my certified preowned BMW X2. I was especially impres I was very pleased with the professional support my husband and I received during the lease of my certified preowned BMW X2. I was especially impressed by salesman Tommy Padula: knowledgeable, good listener/communicator, no pressure. I went in thinking I would be interested in a new X1 or perhaps X3 and after discussing my car wants/needs and budget concerns with Tommy, he recommended a certified preowned X2, which I wasn’t even aware of previously but quickly discovered was the perfect car for me! I was also impressed with the professional service provided by financial services manager Zane Moore, who actually found an extra cost reduction on our lease! More
by Joey O
Employees Worked With
Tommy Padula, Zane Moore
