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BMW of Tucson

Tucson, AZ

Overview
Reviews
Vehicles
4.7
1,085 Reviews
BMW of Tucson is your go-to destination for all things BMW in the Tucson area, and is one of the largest BMW dealerships in Arizona. Located north of downtown, our dealership can be found at the corner of W Wetmore and N Fairfax. From the latest new BMW cars and SUVs for sale, to our extensive and diverse used inventory, BMW of Tucson has it all. Visit our website to learn more, and schedule a test drive today.
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855 West Wetmore Road

Tucson, AZ

85705

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Showing 1,085 reviews

August 07, 2025

Our service experience at BMW Tucson was excellent. Rachel L was very professional, knowledgeable, and pleasant. She kept us informed throughout the time our car was being serviced, and explained the More

by gwegener826
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rachel Lopez, Rachel Bracety
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Aug 11, 2025 -

BMW of Tucson responded

Hi, it is great to read such wonderful comments about your recent experience with us! We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 06, 2025

BMW Tucson has some of the best customer service. They are extremely helpful and will go out of their way to make sure that you are completely satisfied. I’m a repeat customer and will keep coming ba More

by xerxes1769
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesley
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Aug 07, 2025 -

BMW of Tucson responded

Hello, we appreciate you taking the time to leave us this feedback. We're always here to provide exceptional service at a great value -- we hope you'll consider us again in the future!

August 04, 2025

Worst customer service I've experienced from a car dealership, from their disingenuous Sales staff, to their financial department. I purchased two cars and leased one within the last 3 years, and not More

by Ludwig Van C
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Patrick-Martin
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Aug 06, 2025 -

BMW of Tucson responded

Hi Ludwig, thank you for reaching out and sharing this feedback with us. So that we can assist you further with these concerns, please provide your phone number, full name, and a copy of this review to Customer.Relations@AutoNation.com

Aug 06, 2025 -

Ludwig Van C responded

I took the time to write this review to warn car buyers about your horrible customer service. I expressed my dissatisfaction to your sales person, as well as your financial guy. They hang up the phone on me and dismissed my complaint . I have no intentions to train you on how to do the right thing. You figure it out. You just won’t have my business.

August 01, 2025

Excellent experience, great service advisor and all very professional. Clean, quick and reliable. Excellent dealership More

by Nord4066
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Jake
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Aug 04, 2025 -

BMW of Tucson responded

Hi, we are very happy to have provided you with such a positive experience! Don't hesitate to call us if you ever need anything. Be safe on the road!

July 28, 2025

Jessica is the reason we go to the Tucson BMW Dealership she is the customer service professional More

by Troydguthrie
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie n jake
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Jul 30, 2025 -

BMW of Tucson responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at BMW of Tucson! Drive safe, and we'll see you on the road.

July 25, 2025

Very courteous. Helpful with all questions asked if I needed help with anything else and if I remembered anything else when I drove away to feel free to call More

by 22sherah
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wesly
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Jul 27, 2025 -

BMW of Tucson responded

Hello, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 23, 2025

I was made to feel that my business was important, and I was well taken care of. More

by lucy
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Kennedy Pedroche
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Jul 25, 2025 -

BMW of Tucson responded

Hello Lucy, it means so much to us that you chose our dealership! We always strive to provide personable and excellent customer service. Thank you again for the review!

July 22, 2025

As always, the sales & service experiences at BMW of Tucson are wonderful. Very pleasant, very friendly & very professional. The people at BMW of Tucson always make me feel that, as a BMW owner, I am sp More

by chiknas2002
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brian Moore
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Jul 23, 2025 -

BMW of Tucson responded

Hello, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!

July 10, 2025

I worked with Rachel, great communication, answered all my questions and was extremely helpful. It was a good experience. More

by donnamhaydel52
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Rachel Bracety
Report | Print
Jul 13, 2025 -

BMW of Tucson responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. Don't hesitate to call us if you ever need anything. Be safe on the road!

July 06, 2025

Jamie in Tucson is awesome as usual. She knows her customers and what they need. More

by rb445
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jamie
Report | Print
Jul 09, 2025 -

BMW of Tucson responded

Hi, we're happy you found our staff to be so supportive during your experience here at BMW of Tucson. Don't hesitate to call us if you ever need anything. Be safe on the road!

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