BMW of Tucson

Jose in the Service Department is a great person to work with. He is personable, knowledgeable and cares about treating you right. with. He is personable, knowledgeable and cares about treating you right. More

Best service department in Tucson. Service Advisor Jayme Larson is very thorough and knowledgeable. She's very easy to work with. Service Advisor Jayme Larson is very thorough and knowledgeable. She's very easy to work with. More

Customer service was great. I was limited on time and they completed everything before I had to leave. They also made sure I was within the payment range I wanted to be in. I was limited on time and they completed everything before I had to leave. They also made sure I was within the payment range I wanted to be in. More

Outstanding service provided to us in purchasing a newer vehicle. The process was simple and straightforward. vehicle. The process was simple and straightforward. More

From the time I arrived until I made decision to purchase my car, my salesperson was attentive and full of factual information about the cars I was considering. It was not a high pressure sales approach. I my car, my salesperson was attentive and full of factual information about the cars I was considering. It was not a high pressure sales approach. It was a comfortable experience. It reinforced my opinion of both BMW and Autonation as good business partners. More

Ashur Davoudikia ws my client advisor. He was professional, knowledgeable and offer a great service He was professional, knowledgeable and offer a great service More

Appointment was on time. Reviewed my concerns and the car was delivered quickly. I will definitely be returning. Reviewed my concerns and the car was delivered quickly. I will definitely be returning. More

All the personal we’re very professional. Repairs were done quickly & correctly.I give the staff high marks Repairs were done quickly & correctly.I give the staff high marks More

I had an older BMW and the service department was excellent. I was interested in a new BMW and the sales experience could not have been any better. My initial contact was with Ashur and he was excell excellent. I was interested in a new BMW and the sales experience could not have been any better. My initial contact was with Ashur and he was excellent through the entire process and continues to be post delivery of vehicle. Gordon was also excellent and provided individualized attention. Excellent dealership . More

I recently had my BMW serviced here, and while the job was completed, the overall experience fell short of expectations. Communication throughout the process was inconsistent and frustrating. I had to cal was completed, the overall experience fell short of expectations. Communication throughout the process was inconsistent and frustrating. I had to call multiple times for updates because no one proactively reached out, and when I did get through, the information was often vague or incomplete. For a premium brand, I expected much clearer and more transparent communication. As for the quality of work, while the basic service was done, attention to detail was lacking. For example, certain small but noticeable issues that should have been checked during service were overlooked, which makes me question the thoroughness of the inspection. A BMW service center should deliver more than just “done”—it should inspire confidence that every aspect of the car has been carefully reviewed and addressed. Overall, I would rate this visit as just okay. The staff were polite, but the lack of consistent communication and the need for better quality control stood out. If BMW wants to align the customer experience with the premium standard its name represents, stronger attention to detail and more proactive, transparent communication are needed. More