BMW of Tucson

The staff was very helpful. The one member that stood out from the group was Barbara the Service Mgr. Her leadership reflected how her team engaged me, then she took it one ste The one member that stood out from the group was Barbara the Service Mgr. Her leadership reflected how her team engaged me, then she took it one step further to make sure I all my questions where answered. Thank you service team of Tucson for great service. 😊 More

Excellent service; professional personnel. They promptly ordered the new tires I needed and installed them on the car within day of receipt of the new tires. People were courteous and professi They promptly ordered the new tires I needed and installed them on the car within day of receipt of the new tires. People were courteous and professional. More

Excellent customer service. Timely manner and they were very knowledgeable and professional. I will be returning if needed, no question. Timely manner and they were very knowledgeable and professional. I will be returning if needed, no question. More

Customer service very professional especially Tyson who helped from start to finish and made everything go smooth. helped from start to finish and made everything go smooth. More

My service was very quick and I received information throughout which made me feel like they were on top of it. throughout which made me feel like they were on top of it. More

The team at BMW Tucson are courteous and knowledgeable. They don’t push you or try to force a sale, just give you the information you ask for. They don’t push you or try to force a sale, just give you the information you ask for. More

The service was great and very professional staff, no issues at all with my car after service. issues at all with my car after service. More

Ease of scheduling maintenance visit for my BMW X1-- Excellent Text message with video link of technician showing undercarriage of vehicle with explanation of items checked and condition -- Absolutely Excellent Text message with video link of technician showing undercarriage of vehicle with explanation of items checked and condition -- Absolutely Superb Customer Service - Representative dropped my wife and I off at nearby shopping mall while we awaited maintenance to be completed and picked us up and dropped back at dealer to return our vehicle -- GREAT!! Explanation of maintenance completed and bill closure - Excellent Dealership - Very clean with Starbucks coffee machine and comfortable seating. BMW of Tucson is #1 in Class - very impressive. Thank You Kindly! More

On my first visit to the dealership I was introduced to Barbara Marin (Service Manager) who was extremely helpful. She answered all questions about my vehicle, and gave a tutorial on many of the features. Barbara Marin (Service Manager) who was extremely helpful. She answered all questions about my vehicle, and gave a tutorial on many of the features. On the next visit, Barbara introduced me to my new service representative Jayme. She was also very helpful. All service was completed in a timely manner. My first impression of the dealership was definitely Excellent. More

Jayme my new service rep. was very helpful and responsive to my requests. The wait time of 3 hours is excessive. was very helpful and responsive to my requests. The wait time of 3 hours is excessive. More