BMW of Tucson

My car was in the service center for almost a week but I was fine with that as I didn’t really need it. I needed a brake job but also to have a few other things checked out. The initial communication afte was fine with that as I didn’t really need it. I needed a brake job but also to have a few other things checked out. The initial communication after dropping it off was slow due to an unforeseen absence by my service guy Umberto. All in all the service was fine. Nothing spectacular, nothing bad More

Great quality service with a family friendly attitude. I always feel confident that my car will be well taken care of at BMW of Tucson. I always feel confident that my car will be well taken care of at BMW of Tucson. More

When I first took delivery of my leased 330i, I complained that the brakes were touchy/grabby. I was told that "that is the way the car is designed". I also complained that the car makes a screec complained that the brakes were touchy/grabby. I was told that "that is the way the car is designed". I also complained that the car makes a screeching sound when backing up. I was told "to let it wear in". Now after only 18,000 miles I am being told I need a brake job for $2,300. The back brakes are at 4 mm and the front brakes are 9 mm which is the reverse of what it should be. This is unacceptable and I am very unhappy about this. Brakes on this model should last 30,000 to 50,000 miles or even more. This should be covered under warranty. Can anything be done about this? More

They have a process that works for me. I feel heard and feel they care about my car. I feel heard and feel they care about my car. More

BMW Tucson is a professional and friendly dealership; everyone is courteous and gives you their full attention; they are willing to answer all questions. Juan helped me tremendously. He is patient, expla everyone is courteous and gives you their full attention; they are willing to answer all questions. Juan helped me tremendously. He is patient, explains things well, is open and gave me wonderful suggestions and recommendations. He was very giving of his time. He took time after his workday to come to my home and explain some of the car's features I that I didn't understand. He made sure I was comfortable with all of them. He was very encouraging and told me I could reach out to him whenever I had a question. I would recommend Juan to anyone who is interested in a BMW. More

Service was friendly and with quality. Car was washed well. Service did take longer than expected. Car was washed well. Service did take longer than expected. More

salesperson and dealership worked with me on my trade in to get me into the 4runner, however I am still waiting to receive a 2nd key to get me into the 4runner, however I am still waiting to receive a 2nd key More

Very Nice Staff , very courteous and helpful. Nice clean facility and customer friendly. Thank you Nice clean facility and customer friendly. Thank you More

Tucson BMW Dealership is very clean, employees were helpful and and the experience was stress free helpful and and the experience was stress free More

BMW of Tucson service department is so easy efficient and friendly. Great to work with! friendly. Great to work with! More