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BMW of Tucson

Tucson, AZ

4.8
974 Reviews
BMW of Tucson is your go-to destination for all things BMW in the Tucson area, and is one of the largest BMW dealerships in Arizona. Located north of downtown, our dealership can be found at the corner of W Wetmore and N Fairfax. From the latest new BMW cars and SUVs for sale, to our extensive and diverse used inventory, BMW of Tucson has it all. Visit our website to learn more, and schedule a test drive today.
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855 West Wetmore Road

Tucson, AZ

85705

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Showing 974 reviews

October 18, 2022

The service department is absolutely amazing! Great service, reliable and fast! So reliable and friendly. More

by emcaruso444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Oct 24, 2022 -

BMW of Tucson responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 17, 2022

This dealership sucks. Had a written offer from carmax and they wanted to give me less. If one dealer gives me a price the next one should honor it. Sales managers are the More

by Robinde
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Parasrami
Oct 22, 2022 -

BMW of Tucson responded

Hi Robinde, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (520) 549-2167 to discuss what we can do to help.

Oct 22, 2022 -

Robinde responded

You tried screwing me out of $300 because you didn’t want to give me what carmax would give me (in writing) for my vehicle whether I bought from them or not Then you said you would give me $130 toward a part installation to help smooth things over so I agreed. The part came in and because you don’t have your own body shop you had Royal do all necessary bodywork. Well almost a week went by and basically no one on your end could get the job done so I waited a couple of more days and no one called me so I installed it myself. Now when I asked for the $130 for the part installation you guys were incapable of (an oem bmw part) installing instead of writing me a check you said I had to buy something through your overpriced accessories dept to get equivalent of $130. I never complained about the $5000 profit you made on my vehicle I just expected you to match another dealerships trade in value. As far as I’m concerned you still owe me $170. If carmax had the vehicle I wanted I guarantee you would have lost my business.

October 11, 2022

Thorough, professional. I trust they are looking at and raising any issues I need to be made aware of. I was in and out in the amount of time given. More

by Jencar123
Recommend Dealer
Yes
Employees Worked With
Jessica
Oct 15, 2022 -

BMW of Tucson responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 11, 2022

They offer Efficient, personable, service. Spacious waiting area and courtesy ride available while car is serviced. More

by five.cheddar-0k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto
Oct 15, 2022 -

BMW of Tucson responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 08, 2022

I had scheduled an appointment for a 're-call' of passenger air bag (after more than a year of reminders - not driving the car so not too important). Although the appointment was for 7:30 am they sai More

by evertraveling
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jessica Towe checked me in. She wasn't there when I came back for the vehicle.
Oct 12, 2022 -

BMW of Tucson responded

Hi, we appreciate you taking the time to leave us a response. Feel free to stop by if you ever need any more help.

October 06, 2022

Everyone was professional and pleasant to work with. I did not feel pressured or rushed. More

by Gracegojo
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Xu
Oct 11, 2022 -

BMW of Tucson responded

Hello Gracegojo, it means so much to us that you chose our dealership! If you need more help, our team is available to talk -- safe travels!

October 05, 2022

Drove in town from Phoenix to Tucson. I showed up unannounced around 5pm on a Friday afternoon with a tire pressure warning light on my I4. Turned out to be a nail in the tire and not a More

by Daniel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
His name escaped me…sorry
Oct 10, 2022 -

BMW of Tucson responded

Hi Daniel, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 03, 2022

I intially stopped in to have my brake warning light reset. While there they noticed that my DEF needed refilling and they did that as a courtesy without charge. I was so impressed that I scheduled my v More

by deangreenough1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto
Oct 10, 2022 -

BMW of Tucson responded

Hi, thank you for your positive review. We're happy to have been of service to you. Feel free to stop by if you ever need any more help.

September 30, 2022

Dealer had me come right in without appointment to fix emergency flat tire. fixed it promptly,washed car and had me on my way More

by Steve.groth42
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Kessler knows us and always super helpful. Good to know and be known by service person
Oct 07, 2022 -

BMW of Tucson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

September 30, 2022

They took care of me by providing great customer service. I will always come to BMW of Tucson. More

by Bobbyrainwaterfalk29
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
katelyn
Oct 07, 2022 -

BMW of Tucson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! If you ever need help, just give us a call. Happy motoring!

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