BMW of Tucson

I met with Jessica yesterday, and was most pleased how everything was handled. Especially appreciated was the heads-up about the status of my battery, which I had replaced. Thanks Jessica! everything was handled. Especially appreciated was the heads-up about the status of my battery, which I had replaced. Thanks Jessica! More

Tyson was great. He explained all work Completed on my vehicle. He made it a smooth transaction. He explained all work Completed on my vehicle. He made it a smooth transaction. More

Sold this car without exploring the problems. Sold it to us and then gave our money back. Sold it to us and then gave our money back. More

I am 85 years old and have purchased many vehicles in my lifetime but this one at BMW Tucson was the worst one ever and I would have reversed it if I could I hope the vehicle is better than the service at B lifetime but this one at BMW Tucson was the worst one ever and I would have reversed it if I could I hope the vehicle is better than the service at BMW Tucson More

I love the BMW Tucson Customer Service Team! Every time I arrive, I am treated like Royalty!! They always communicate to me with respect. I am not 'mechanically inclined!" The technicians will s Every time I arrive, I am treated like Royalty!! They always communicate to me with respect. I am not 'mechanically inclined!" The technicians will send a video via text of what they are working on or will suggest what may need to be done on next visit. They clean and detail my care before they deliver my car to me. Bonus!! More

My service adviser Jayme gave great advice allowing me to minimize future visits for additional service. She estimated 2 hours for the service and was pretty spot on. The waiting area is comfortable and comp minimize future visits for additional service. She estimated 2 hours for the service and was pretty spot on. The waiting area is comfortable and complete with complimentary refreshments. More

Fast! ! Helped solve my issue professionally and accurately. Comfortable waiting area with refreshments and snacks. A pleasant wait , excellent service . ! Helped solve my issue professionally and accurately. Comfortable waiting area with refreshments and snacks. A pleasant wait , excellent service . More

Very thorough on the car maintenance and a very clean facility. Very courteous employees . Fast service. facility. Very courteous employees . Fast service. More

I arrived at my appointed time and was taken care of immediately. Associate explained to me what parts of the car were going to be inspected, listened when I told him about a noise I heard several time immediately. Associate explained to me what parts of the car were going to be inspected, listened when I told him about a noise I heard several times, said the car would be washed and that the procedures would take about a half an hour. Sure enough the car was ready about a half an hour later, bright ,clean, no random noise. Everyone was attentive and polite which made my visit comfortable and pleasant. More

I originally scheduled my appointment online; however, they were having difficulty viewing the online appointments. They had no problem getting me scheduled for my services and take care of me on the spot they were having difficulty viewing the online appointments. They had no problem getting me scheduled for my services and take care of me on the spot. Great service, despite the tech issue and shortage due to sick employees. Just Great Service. More