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BMW of Tucson

Tucson, AZ

Overview
Reviews
Vehicles
4.7
1,120 Reviews
BMW of Tucson is your go-to destination for all things BMW in the Tucson area, and is one of the largest BMW dealerships in Arizona. Located north of downtown, our dealership can be found at the corner of W Wetmore and N Fairfax. From the latest new BMW cars and SUVs for sale, to our extensive and diverse used inventory, BMW of Tucson has it all. Visit our website to learn more, and schedule a test drive today.
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855 West Wetmore Road

Tucson, AZ

85705

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Showing 1,120 reviews

October 31, 2022

Katelyn was excellent, always pleasant and attentive to detail. A pleasure to work with really More

by Monster
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Katelyn, Lisa Parasrami
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Nov 08, 2022 -

BMW of Tucson responded

Hi, we are very happy to have provided you with such a positive experience! Please let us know if there is anything else we can do for you; we are more than happy to help!

October 27, 2022

Cannot get any better, other service departments can learn alot from BMW. Jessica was awesome. Thank you More

by ffrancino1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica Towe
Print
Nov 04, 2022 -

BMW of Tucson responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 26, 2022

Service was great and everyone involved was helpful with no problems. Car was ready at time promised More

by ahay3
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tyson Kessier
Print
Nov 03, 2022 -

BMW of Tucson responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 22, 2022

Welcoming atmosphere, extremely helpful staff who are attentive to client needs, excellent service, efficient sevice More

by Craig.gayle
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Print
Oct 29, 2022 -

BMW of Tucson responded

Hi Craig, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

October 21, 2022

Jessica was great she kept me updated I appreciate her. My car was in good condition when I picked it up More

by Larryselig
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jessica
Print
October 21, 2022

Ryan Lange was my service adviser and couldn't have done better. Friendly, helpful, easy to work with. My issue was resolved timely and professionally and I appreciate this so much. More

by C.Cook
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ryan Lange, Lisa Parasrami
Print
Oct 28, 2022 -

BMW of Tucson responded

Hi, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Feel free to stop by if you ever need any more help.

Oct 28, 2022 -

BMW of Tucson responded

Hello, we appreciate you taking the time to leave us this feedback. Don't hesitate to call us if you ever need anything. Be safe on the road!

October 18, 2022

The service department is absolutely amazing! Great service, reliable and fast! So reliable and friendly. More

by emcaruso444
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lisa Parasrami
Print
Oct 24, 2022 -

BMW of Tucson responded

Hi, thank you for your positive review. We're happy to have been of service to you. If you ever need help, just give us a call. Happy motoring!

October 17, 2022

This dealership sucks. Had a written offer from carmax and they wanted to give me less. If one dealer gives me a price the next one should honor it. Sales managers are the More

by Robinde
Customer Service
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lisa Parasrami
Print
Oct 22, 2022 -

BMW of Tucson responded

Hi Robinde, thank you for leaving this detailed feedback about your experience with our dealership. Our General Manager would like to help turn your experience around. If you're willing, please contact our GM at (520) 549-2167 to discuss what we can do to help.

Oct 22, 2022 -

Robinde responded

You tried screwing me out of $300 because you didn’t want to give me what carmax would give me (in writing) for my vehicle whether I bought from them or not Then you said you would give me $130 toward a part installation to help smooth things over so I agreed. The part came in and because you don’t have your own body shop you had Royal do all necessary bodywork. Well almost a week went by and basically no one on your end could get the job done so I waited a couple of more days and no one called me so I installed it myself. Now when I asked for the $130 for the part installation you guys were incapable of (an oem bmw part) installing instead of writing me a check you said I had to buy something through your overpriced accessories dept to get equivalent of $130. I never complained about the $5000 profit you made on my vehicle I just expected you to match another dealerships trade in value. As far as I’m concerned you still owe me $170. If carmax had the vehicle I wanted I guarantee you would have lost my business.

October 11, 2022

They offer Efficient, personable, service. Spacious waiting area and courtesy ride available while car is serviced. More

by five.cheddar-0k
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Humberto
Print
Oct 15, 2022 -

BMW of Tucson responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

October 11, 2022

Thorough, professional. I trust they are looking at and raising any issues I need to be made aware of. I was in and out in the amount of time given. More

by Jencar123
Recommend Dealer
Yes
Employees Worked With
Jessica
Print
Oct 15, 2022 -

BMW of Tucson responded

Hello, we're happy to hear you had such a positive experience with our team! If you have any further questions, please give us a call. We're always happy to help!

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