BMW of Tucson

Always friendly people in both the service and sales departments. Service reps are very knowledgeable also departments. Service reps are very knowledgeable also More

Kayla was courteous and professional. This review should not reflect negatively on her in any way. HOWEVER, the service technician who performed the multi point inspection put my family in danger and this i not reflect negatively on her in any way. HOWEVER, the service technician who performed the multi point inspection put my family in danger and this is unacceptable. Today, 3 days after my appointment, while driving I received a warning that my engine was overheating. When I got home I opened the hood to see that the cap of the coolant tank was missing and it was rattling around the engine compartment. The coolant tank was empty! How can you not replace the coolant tank cap? My wife and child took a trip into a remote area last weekend which is why we had new tires installed and the inspection done. What if the overheating occurred while they were on the road and unable to get home safely? How do I know the engine is not permanently damaged by this egregious error? I can't even drive it back to the dealership at this stage since there is no coolant and the damage could get worse! I am very disappointed and do not know if I can trust BMW of Tucson ever again. More

Kayla is an amazing service advisor. Always takes great care of myself and my families cars. Gets our cars serviced on time. care of myself and my families cars. Gets our cars serviced on time. More

Friendly, courteous, amicable, experienced, knowledgeable, customer service oriented, fair, helpful, and easy to work with knowledgeable, customer service oriented, fair, helpful, and easy to work with More

Just an awesome experience here with no haggling and exceptional service and professionalism. I look forward to doing business here again. exceptional service and professionalism. I look forward to doing business here again. More

Anthony did a great job facilitating this deal. I called and stated what I wanted and he made it happen. and stated what I wanted and he made it happen. More

I have purchased 5 vehicles over 15 years from this dealership. The service department has always been prompt, accurate, courteous and professional. dealership. The service department has always been prompt, accurate, courteous and professional. More

Service was excellent and prompt. They made sure I had the loaner car that I needed the loaner car that I needed More

Our service rep, Ryan, always does a professional job. He keeps us posted on status of our vehicle when in for service and suggests future needs, Couldn't be happier keeps us posted on status of our vehicle when in for service and suggests future needs, Couldn't be happier More

Just had my first service appointment at BMW Tucson. Was greeted by a very personable and knowledgeable service advisor name Jayme Larson. Jayme was terrific. She explained everything that would be done, an greeted by a very personable and knowledgeable service advisor name Jayme Larson. Jayme was terrific. She explained everything that would be done, and asked if there was anything I needed checked. My vehicle was serviced in the time frame she promised and she went over the complete inspection in detail. I was also impressed that she's been at that dealership for over 13 years. And with such a such a terrific personality and knowledge base it doesn't surprise me the dealership doesn't want to lose her. More