BMW of Tucson

We recently towed in our 2015 328I, for over heating and a rattle under the console. Fortunately, it didn't overheat, but there were a few pinholes in the radiator, and the rattle was a simple broken retai a rattle under the console. Fortunately, it didn't overheat, but there were a few pinholes in the radiator, and the rattle was a simple broken retaining clip for the parking break cable. All the service writers we talked to, Kayla and Bryan, were excellent in their knowledge of the problems and as usual, friendly to deal with. Also, Chris the mechanic, who replaced the radiator, was helpful in explaining the situation. You can be proud of your service writers and your mechanics. They've always treated us fine. Unfortunately, I can't buy another BMW. Both of these issues on a six year old car, even within a lesser brand name, should never happen this soon. Also, to charge $720 to fix a retaining clip? Four months ago we bought our last BMW, a used 2015 Z4. It's in excellent condition, except for the leather dash separating at the seam; not the quality I would expect from BMW. We'll come back to you for service, but the brand name is becoming more like a cheap import. Thanks again, see you next time for service. Don B More

Excellent service from all persons with whom we dealt at the dealership. Ryan was especially helpful and informative. Scheduled service was accomplished in a timely manner. Very nice waiting area. the dealership. Ryan was especially helpful and informative. Scheduled service was accomplished in a timely manner. Very nice waiting area. More

I was deciding between BMW and a few other brands, but BMW made it an easy decision because they actually have cars in stock and they are all beautiful cars. Even if the car I wanted wasn't here in Tucson BMW made it an easy decision because they actually have cars in stock and they are all beautiful cars. Even if the car I wanted wasn't here in Tucson, they said they can get it and they did. They said it would take at least a week, but it only took 3 days from California. The overall process was one of the easiest I have ever dealt with for an auto dealership. My salesman Wenmin was very polite, knowledgeable, and efficient. Their electronic signing made life so much easier and less time consuming, and everyone was super nice! They were all very patient and no one ever made me feel pressured. More

Service advisor Jayme was clear, efficient, and weloming. The cost of service there is simply mind-bending. The small amount of work they have done on this car over the past 5 years has been successful, bu The cost of service there is simply mind-bending. The small amount of work they have done on this car over the past 5 years has been successful, but I avoid if possible due to the cost and distance from my house. More

Always helpful. This dealership doesn't waste any of my time. I'm told in advance what will happen and how much it will cost and then those things are done correctly in a timely fashion. The maintenance time. I'm told in advance what will happen and how much it will cost and then those things are done correctly in a timely fashion. The maintenance professional who helps me is very good at dealing with the insurance firm that covers my car. I am happy enough with this dealership that I tentatively buy my next car from them when the time comes. More

If you want to experience the highest level of incompetence, negligence and unprofessionalism then you have to make an appointment with BMW of Tucson (AutoNation)!I contacted BMW of Tucson on 5/28 incompetence, negligence and unprofessionalism then you have to make an appointment with BMW of Tucson (AutoNation)!I contacted BMW of Tucson on 5/28/21 through their website to check on the availability of a Mercedes S 550 that was shown in their inventory. I received a text back, confirming that the car was available, made an appointment for the next day and was informed that someone from sales would contact me. A short time later I received a text from Martin Fiello, letting me know that he sent me an email confirming my appointment. Then I received an email from the salesman Patrick McCoy informing me that he would be the one assisting me the following day. Another email from Patrick followed with questions in regard to my preference to communicate, in the last email Patrick writes "I will have the car ready to test drive". As I responded to Patrick's email confirming again that I will be there the next day at 2.00 pm I received another email from the sales manager Martin Fiello responding to my confirmation: :"Sounds fantastic, Patrick will take great care of you. Looking forward to  your visit. Have a great night" The next morning, on 05/29/21 I received an email from Patrick, letting me know that he created an account with AutoNation for me. I left Scottsdale, AZ, at noon and was 10 minutes from the dealership when I received a simple text message from Patrick: "Just wanted to reach out and let  you know the vehicle sold" .I called Patrick immediately and he stumbled around, not being able to explain what really happened. He transferred me over to Martin Fiello and I got his voice mail. I saw that he returned my call when I arrived later back in Scottsdale. Needless to say that I was not in the mood to talk to this moron. The level of negligence is just mind blowing, the level of incompetence makes me wonder why I even considered buying a car from AutoNation. By the way, it is Memorial Day weekend, I am a veteran and this is the thanks I received from AutoNation! More

I went to BMW of Tucson a couple of weeks ago. I was looking for an used car BMW. I was received by Paul Lunde, and he was nice. he helped me to find a car that was not here. It was located in Californi looking for an used car BMW. I was received by Paul Lunde, and he was nice. he helped me to find a car that was not here. It was located in California trough autonation. I was trading in my car Martin Fiello sales manager did the appraisal and gave me a price that I liked, so we got a deal. I spent all Saturday doing the appraisal and some paperwork. They said that they needed a deposit to secure the car, and I gave them my credit card information, but they never charged the deposit. On Monday I went back to the dealership to close the deal. They had some issues locating the car, but they did find it.. MARTIN FIELLO personally told me the car is yours, we secured the car, we have the car. Therefore, I did all the paper work for the trade in and to but their car. I spent another day with them. They told me that the car was supposed to arrive in 7 to 10 days. A week passed by, and I called Paul asking for the car, and he told me that everything should be fine. An hour later Martin Fiello called me saying that the dealership in California sold the car, and there was nothing to do only to look for another similar car. I lost 2 days doing paper work, and one week waiting for a car that was secured and a done deal that never arrived. Martin gave me a horrible attitude. This situation was unethical, unprofessional, and disrespectful. I had a deal for the car. I did all in time to get the car, but somehow a car that was almost a year in the dealership, and it was supposed to be secured got sold. I tried to reach out the General MANAGER GORDON GIACOMAZZI to find a solution, and he never replied back. I have never had this kind of situation. It is almost unbelievable that a dealership like BMW is letting this happen. More

This is the 3rd car that I've purchased from Juan Carlos, Tucson, BMW. He understood the issues we had and worked hard. Highly recommend. Tucson, BMW. He understood the issues we had and worked hard. Highly recommend. More

I had a 9:00 a.m. appointment time for an oil change and to have my trunk lid looked at--occasionally wouldn't open. At 4:00 in the afternoon I called and was told they wanted to keep the car overnight-- to have my trunk lid looked at--occasionally wouldn't open. At 4:00 in the afternoon I called and was told they wanted to keep the car overnight--just couldn't get to it. Reason? Two techs out sick. Didn't they know that before 4 p.m.? No follow up from mgt. on this. From my home to the dealership is 14 mi. This, and a day shot, and no attempt to rectify the situation. If they weren't bay stocking high cost repairs/drop ins first, and techs were a problem, then notify the customer by 'phone by 8:30 at the latest and save time and the drive. More